The Wiley Blackwell Handbook of the Psychology of Training, Development, and Performance Improvement provides up–to–date, contemporary information for researchers and professionals by reviewing the latest literature and research in the interconnected fields of training, development, and performance appraisal. It brings a psychological perspective to bear on a multi–disciplinary field that links to management, human resources, and education. Unique to reference works in this area, it maintains a truly global focus on the field with top international contributors looking at research and practice from around the world, including South America, Europe, Canada, and Australia, as well as the United States and the United Kingdom. The chapters cover a diverse range of important contemporary topics, such as needs analysis, job design, active learning, self–regulation, simulation approaches, 360–degree feedback, and virtual learning environments. Together, they offer researchers and professionals essential information for building a talented organization, a critical and challenging task for organizational success in the 21st century.
About the Contributors ix
Series Preface xv
Railway Children xvii
1 The Psychology of Training, Development, and Performance Improvement 1Kurt Kraiger, Jonathan Passmore, Nuno Rebelo dos Santos, and Sigmar Malvezzi
Section I Training 11
2 The History of Training 13Sigmar Malvezzi
3 Training Needs Analysis at Work 32Rodrigo R. Ferreira, Gardênia da Silva Abbad, and Luciana Mourão
4 Training and Workplace Learning 50Karen Evans and Natasha Kersh
5 Transfer of Socialization 68Alan M. Saks
6 Encouraging Active Learning 92Nina Keith and Christian Wolff
7 The Competencies of Effective Trainers and Teachers 117Darryl Gauld
8 Training Evaluation 136Jonathan Passmore and Maria Joao Velez
9 Knowledge Transfer and Organizational Learning 154Linda Argote
Section II E–Learning 171
10 Facilitation in E–Learning 173Annette Towler and Tyree Mitchell
11 Effective Virtual Learning Environments 188Jean–Luc Gurtner
12 Game– and Simulation–Based Approaches to Training 205Rebecca Grossman, Kyle Heyne, and Eduardo Salas
Section III Personal and Professional Development in Organizations 225
13 Training and Personal Development 227Kurt Kraiger and Thomas M. Cavanagh
14 The Contribution of Talent Management to Organization Success 247David G. Collings
15 Action Learning: Approaches, Applications, and Outcomes 261Lisa Anderson and Charlotte Coleman
16 Knowledge–Sharing, Cooperation, and Personal Development 278Leonor Pais and Nuno Rebelo dos Santos
17 Using Competences in Employee Development 303Robert A. Roe
18 Personal Development Plan, Career Development, and Training 336Simon Beausaert, Mien Segers, and Therese Grohnert
19 Leadership Development and Organizational Success 354Thomas Garavan, Fergal O Brien, and Sandra Watson
20 Structured Actions of Intentional Development 398Nuno Rebelo dos Santos and Leonor Pais
21 Informal Learning and Development 419Valéria Vieira de Moraes and Jairo Eduardo Borges–Andrade
Section IV Performance Management 437
22 Performance Appraisal and Development 439Jeffrey R. Spence and Patricia L. Baratta
23 Designing Feedback to Achieve Performance Improvement 462Manuel London and Edward M. Mone
24 Using 360–Degree Feedback as a Development Tool 486Clive Fletcher
25 Feedback, Development, and Social Networks 503Piet Van den Bossche, Sara van Waes, and Janine van der Rijt
Kurt Kraiger is Department Chair and Professor of Psychology at Colorado State University, USA. He is a Fellow and former President of the Society of Industrial/Organizational Psychology (SIOP), and is also a Fellow of the Association for Psychological Science. He is a noted expert on training and training evaluation, having published or presented over 140 papers on training and related topics. He is the editor of Creating, Implementing, and Managing Effective Training and Development: State–of–the–Art Lessons for Practice (Jossey–Bass, 2001) and the co–editor of Improving Training Effectiveness in Work Organizations (1997). He is currently on the editorial boards of the Journal of Applied Psychology, Journal of Management, and Journal of Business and Psychology.
Jonathan Passmore (Series Editor) is Professor of Psychology at the University of Evora, Portugal, and Managing Director of Embrion, a psychology consulting company working across Europe and the Middle East. He is a chartered psychologist, holds five degrees, and has an international reputation for his work in coaching and leadership. He has published widely books on the themes of leadership, personal development and change, and served as editor for the Association for Coaching book series. He speaks widely at conferences across the world and has published over 100 journal papers and book chapters.
Nuno Rebelo dos Santos is Professor of Psychology at the University of Evora, Portugal, and is the Director of the PhD program in Coaching. He has been a faculty member for several PhD and master courses, including the Erasmus Mundus Master Program in Work, Organizational and Personnel Psychology and the Erasmus Mundus Intensive Program in Human Resources and Knowledge Management in Health and Social Care. He has worked for more than 20 years in executive training and development and his research focuses on performance development and cooperation in organizations.
Sigmar Malvezzi is Professor and Researcher of Fundação Dom Cabral, Brazil. He received his PhD at the Department of Organizational Behavior at the University of Lancaster, UK, and the degree of Livre Docente at the University of São Paulo, Brazil. He has lectured at the Institute of Psychology of the University of São Paulo and at the Business School of Fundação Getulio Vargas. His research has explored professional and career development with focus on the building of professional identity. His most recent book is Gramáticas Actuales de la Relación Hombre–Trabajo (2012).