E-Learning Course: Front Office management

  • ID: 3046901
  • Training
  • Narayani Associates
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This course will enumerate the details of the Front office department of ahotel. This course will give insight as to why the front office is of prime importance in view of the basic nature of business of a hotel and why it is termed as the nerve centre of a hotel.

This course is specially developed for aspirants who wish to make a career in the Hospitality industry specially as front-office personnel.
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1. Introduction to Hospitality
2. Evolution of Hospitality
3. Hotel Organisation
4. Role of Front Office
5. Front Office Staff
6. Guest Relations
7. Bell Desk/Concierge Services
8. Room Types & Bedding
9. Hotel Tariffs
10. Reservations
11. Check-in
12. Check-out
13. Night Audit
14. Front Office Reports
15. Future of the Hospitality Industry & Career Opportunities
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