Global Intelligent Virtual Assistant Market Size, Market Share, Application Analysis, Regional Outlook, Growth Trends, Competitive Scenario And Forecasts, 2012 To 2020

  • ID: 3067747
  • Report
  • Region: Global
  • 53 pages
  • Hexa Research
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Industry Insights
The global intelligent virtual assistant market is projected to exceed USD 3 billion by 2020. Increased focus on effective client communication, made easy by virtual assistants, is expected to drive the intelligent virtual assistant market over the forecast period. Key industry participants serve numerous industries such as travel, insurance, finance, government, retail, media, etc. Growing need to oversee the growth of data in enterprises is expected to positively influence the market. Absence of metrics and need for standardization may act as restraints to market growth over the next six years. Growing demand to increase self service online is estimated to be the main driving force of the market in the next few years. Rise in the number of wireless subscribers and mobility is also estimated to drive the market over the forecast period. In 2012, the intelligent virtual assistant market was valued at over USD 350 million.

End-Use Insights
Large enterprises are expected to remain the largest end-use segment of the intelligent virtual assistant market by 2020. They stand to benefit to a great extent through the deployment of virtual assistants, since they are capable of handling a considerable percentage of customer interactions. Since they also help improve the enterprise’s mobile customer service experience, a growing number of large enterprises have adopted intelligent virtual assistant technology to deliver critical cost savings and new revenue opportunities. An increasing number of enterprises across industry verticals have adopted virtual agent technology to fuel revenue. However, the virtual assistant needs to be capable of replicating the services presently available through conventional or traditional self-service options. Verticals including banking and financial services, travel, and online retail have exhibited higher return on investment (ROI) through intelligent virtual assistant implementation. This is primarily because of higher penetration, as well as early incorporation of social and mobile channels. Industry areas with high customer contact have been among early adopters of virtual agent incorporation.

Regional Insights
North America accounted for over 40% of the global intelligent virtual assistant market in 2012; it is expected to continue dominating the market over the next six years. There exists high proliferation of internet services and mobile phones in developed markets of North America and Europe. Additionally, these regions are home to a large number of key participants. Demand from Asia Pacific is estimated to rise, and the region is expected to exhibit high growth over the forecast period. Boost in the number of smartphones on a global level is expected to fuel the intelligent virtual assistant market. Growing demand for self-reliance has boosted virtual agent acceptance and adoption. In recognition of these changing dynamics, service providers have developed multi-language platforms to better serve the need of varied users. Need for healthcare service availability and reliability on a global level in general, and in developing markets in particular, is also expected to be a viable opportunity for market entry.
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Table of Contents Chapter 1 Executive Summary

1.1 Intelligent Virtual Assistant – Industry Summary & Critical Success Factors (CSFs)

Chapter 2 Intelligent Virtual Assistant Industry Analysis

2.1 Market Segmentation

2.2 Market Size and Growth Prospects

2.3 Intelligent Virtual Assistant Value Chain Analysis

2.4 Intelligent Virtual Assistant Market Dynamics

2.5 Key Opportunities Prioritized

2.6 Industry Analysis – Porter’s

2.7 Intelligent Virtual Assistant – Company Market Share Analysis

2.8 Intelligent Virtual Assistant – PESTEL Analysis

Chapter 3 Intelligent Virtual Assistant End-Use Outlook

3.1 Large Enterprises

3.2 Small and Medium Enterprises (SME)

Chapter 4 Intelligent Virtual Assistant Regional Outlook

4.1 North America

4.2 Europe

4.3 Asia Pacific

4.4 RoW

Chapter 5 Competitive Landscape

5.1 Revenue Analysis

5.2 Product Benchmarking

5.3 Strategic Development

Chapter 6 Methodology and Scope

6.1 Research Methodology

6.2 Research Scope & Assumption

6.3 List of Data Sources

Companies analyzed in Chapter 5

1) Next IT Corporation

2) Creative Virtual Ltd.

3) Nuance Communications

4) Anboto Group

5) Synthetix Ltd.

6) eGain Communications

7) CodeBaby Corp.

8) Artificial Solutions

9) Intel Corporation

10) Vi-Clone Corp.

11) Eidoserve

12) The Selfservice Company

13) InteliWISE SA

14) Existor

15) Oddcast
List of Tables

Intelligent Virtual Assistant – Industry Summary & Critical Success Factors (CSFs)
Global Intelligent Virtual Assistant Market Revenue, 2012 – 2020
Global Intelligent Virtual Assistant market revenue by region (USD Million), 2012 – 2020
Global Intelligent Virtual Assistant market revenue by end-use (USD Million), 2012 – 2020
Global Intelligent Virtual Assistant market demand for large enterprises (Revenue), 2012 – 2020
Global intelligent virtual assistant market demand for large enterprises by region (Revenue), 2012 – 2020
Global Intelligent Virtual Assistant market demand for SME (Revenue), 2012 – 2020
Global intelligent virtual assistant market demand for SME by region (Revenue), 2012 – 2020
North America Intelligent Virtual Assistant market by end-use (USD Million), 2012 – 2020
Europe Intelligent Virtual Assistant market by end-use (USD Million), 2012 – 2020
Asia Pacific Intelligent Virtual Assistant market by end-use (USD Million), 2012 – 2020
RoW Intelligent Virtual Assistant market by end-use (USD Million), 2012 – 2020

List of Figures

Intelligent Virtual Assistant – Industry Summary & Critical Success Factors (CSFs)
Intelligent Virtual Assistant Market Segmentation
Global Intelligent Virtual Assistant Market Revenue, 2012 – 2020
Intelligent Virtual Assistant Value Chain Analysis
Intelligent Virtual Assistant Market Dynamics
Intelligent Virtual Assistant Company Market Share Analysis, 2012
Key Opportunities Prioritized
Industry Analysis – Porter’s
Intelligent Virtual Assistant PESTEL Analysis, 2012
Intelligent Virtual Assistant market revenue share by end-use, 2012 & 2020
Global Intelligent Virtual Assistant market demand for large enterprises (Revenue), 2012 – 2020
Global Intelligent Virtual Assistant market demand for SME (Revenue), 2012 – 2020
Intelligent Virtual Assistant market revenue share by region, 2012 & 2020
North America Intelligent Virtual Assistant market, by end-use, 2012
Europe Intelligent Virtual Assistant market, by end-use, 2012
Asia Pacific Intelligent Virtual Assistant market, by end-use, 2012
RoW Intelligent Virtual Assistant market, by end-use, 2012
Global Intelligent Virtual Assistant Market – Competitive landscape
Research methodology
Research scope & assumptions
Disclaimer
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