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The Big Shift in IT Leadership. How Great CIOs Leverage the Power of Technology for Strategic Business Growth in the Customer–Centric Economy. Wiley CIO

  • ID: 3110146
  • Book
  • July 2015
  • 256 Pages
  • John Wiley and Sons Ltd


"A new and higher level of IT leadership is required. The modern enterprise expects IT to deliver real business value and contribute significantly to revenue growth in ultra–competitive markets. Failure is simply not an option."
From Chapter One

The expectations for today′s CIOs are higher than ever. In order to be successful, CIOs must not only deliver flawless levels of operational service, they must provide astute guidance and advice that supports enterprise strategy and drives real business growth. How can CIOs acquire the leadership skills needed to navigate through this era of turbulence, volatility, and uncertainty?

The Big Shift in IT Leadership offers CIOs an essential guide for understanding and developing the skills needed to establish trust and cooperation across the enterprise, recruit and retain top talent in your field, leverage new technology for continuous business growth, and inspire loyalty and optimal performance from everyone on the team.

Offering step–by–step guidance and filled with illustrative examples from forward–thinking CIOs, this vital handbook clearly explains how to put into play the leadership techniques needed to deliver great value and service throughout an enterprise. The Big Shift in IT Leadership is the handbook CIOs need if they are to provide the leadership required to stay ahead of the competition in complex, rapidly changing markets.

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Foreword xi

Acknowledgments xiii

Preface xv

Chapter 1 The New Normal 1

Executive Summary 1

The Best CIOs Know that Results Trump Technology 4

Leadership Excellence Is a Critical Competitive Advantage 5

The Big Shift Is Vital in a Customer–Centric Global Economy 6

The Big Shift Is a Total Game Changer 8

7 Action Steps for CIOs Who Are Ready for the Big Shift 10

Rapidly Changing Technology Plays Directly to CIOs Strengths 12

The Big Shift Embraces and Accepts the Realities of Customer–Centric IT 14

CIO Focus Shifts from Creating Internal Productivity to Driving External Value 15

Competitive Success Is Linked to Collaboration and Innovation 17

Shifting Consumer Demands Require CIOs to Adjust to the Experience Economy 19

Shifting Consumer Economy Raises the Bar for CIOs 21

Case Closed: IT Still Matters 23

Notes 24

Chapter 2 The CIO and the C–Suite 27

Executive Summary 27

Speaking the Language of Business Is Essential for Exceptional CIOs and IT Leaders 31

Leverage the Power of Great Habits to Drive Relationships across the C–Suite 33

Maintain Relevancy and Set the Agenda 35

Team Leaders Are Not Lone Heroes 37

Leaders Need Triple Package of Critical Traits 39

In Changing Times, Innovative Leadership Is a Critical Asset 41

Are You Proactive or Reactive? 43

Leaders Build Trust, across the C–Suite and within 45

Preparing for the Future of IT Includes Waging the War for Talent 46

Find the Best People You ll Need Them as IT Expands Its Role 48

Achieving the Right Mix of Talent and Technical Abilities 50

Why I m Genuinely Optimistic about the Future of IT 52

Notes 54

Chapter 3 Innovation 55

Executive Summary 55

Great CIOs Leverage Innovation to Create New Products and Drive Real Growth for the Business 59

CIOs Are Essential for Enabling Innovation 61

CIOs Are Evolving from Tactical Support to Strategic Leadership 63

Leaders Create Tangible Value for the Modern Enterprise 65

Bringing the Consumer Service Experience into the Modern Global Enterprise 67

Leaders Leverage the Interplay between Consumer and Business Technologies 69

CIO Leadership Must Move beyond the Boundaries of Traditional IT 71

Great CIOs Learn the Business s Needs and Use IT to Drive Success across the Enterprise 73

Chapter 4 Exceptional Leadership 77

Executive Summary 77

Great CIOs Leverage Trust and Deep Knowledge to Provide Real Business Value in Rapidly Changing Times 81

Great CIOs and IT Vendors Work Together on Long–Term Strategy 83

Keep IT Relevant to the Business in Modern Dynamic Markets 85

Use Best Practices for Building Bridges across the C–Suite 87

Will CIOs Experience Similar Career Trajectories as CFOs? 90

When Building Tighter Relationships with the C–Suite, Location Matters 93

Delivering Real Business Value from Technology Investments 95

Transforming Vendor Relationships from Transactional to Strategic 97

In EMEA, Demand Rises for Two Types of CIOs 100

Forecast: Trends Point to Growth for Visionary CIOs and IT Leaders 102

Note 104

Chapter 5 How Much, How Fast? 105

Executive Summary 105

Create a Smart Process for Engaging Successfully with SaaS Providers 109

Great CIOs Know When They Have Hit the Limits of IT Outsourcing 111

Building Trust in the Enterprise Requires Focus, Energy, and Great Leadership 113

Use the CenterPoint to Maintain Alignment, Adapt to Change, and Sustain Execution 116

Build Deep Foundations of Trust with Simple Contracts 118

True Leaders Embrace the Challenge and Accept the Risk 119

Notes 121

Chapter 6 Security, Big Data, and the Internet of Things 123

Executive Summary 123

You Can t Build a Wall High Enough to Keep out the Bad Guys 127

Leveraging Data across the Enterprise 128

The New Water Cooler for Better Decisions 131

As Markets Evolve, IT Focus Shifts to Business Results 137

Hadoop and the Enterprise Data Warehouse 139

Great CIOs Perceive the Opportunities and Benefits of Consumer IT in the Enterprise 141

Connected Devices Are Smarter and Smaller 143

Transforming IT Is a Critical Step in Building Strong Relationships with the Business 145

Create a Process and a Platform for Change and Innovation in the Modern Enterprise 147

Worried about UI versus UX? Focus Instead on Delivering Great CX 149

Will IT Build the New Front End for the Customer–Centric Enterprise? 151

Smart Companies Leverage Innovation to Drive Value into the Business 153

Great Firms Leverage the Skill and Expertise of Their CIOs Before Leaping into Newer Technologies 154

Getting Serious about Cybersecurity 156

Hunting on the Network: Q&A with Cybersecurity Expert Shawn Henry of CrowdStrike 158

Dealing with Cyber Crime Requires a Realistic Mindset 166

Focusing on Future Trends 173

Five Key Trends that Are Fundamentally Transforming IT Leadership 177

Notes 179

Recommended Reading 181

Meet Our Expert Sources 185

About the Author 229

About HMG Strategy LLC 231

Index 233

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Hunter Muller
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