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Operations Management. 5th Edition International Student Version

  • ID: 3148845
  • Book
  • January 2013
  • Region: Global
  • 456 Pages
  • John Wiley and Sons Ltd
Operations Management provides an introduction to the basic concepts of operations management with a strategic, conceptual, and contemporary approach. Specifically written with the needs of MBA students in mind, current topics such as supply chain management, the balanced scorecard, and yield management, as well as those specific to marketing, finance and other majors are explained with less quantitative and more conceptual content. With a concise format, this text is designed to allow professors to tailor the course through supplementary cases and other materi­als for the unique nature of various MBA programs and student populations. Jack Meredith has written eight books on operations management, project management and management science, and his research focus is on the strategic and operational problems that managers face, particularly those concerning the management of advanced technology. Scott Shafer, one of the nation s first college professors to earn the Black Belt Six Sigma certification through the American Society for Quality (ASQ), integrates Six Sigma into educational programs as Director of MA Program and Professor of Management.
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Chapter 1: Competitive Operations for the Global Arena 


   Customer Value

   Strategy and Competitiveness

   From Strategy to Structure

Chapter 2: Designing the Transformation System

   Forms of Transformation Systems

   Selection of a Transformation System

Chapter 3: Monitoring and Controlling the Transformation System

   Monitoring and Control

   Process Monitoring

   Process Control

   Controlling Service Quality

Chapter 4: Six Sigma for Improving the Tranformation System

   Approaches for Process Improvement

   Business Process Design (Reengineering)

   Six Sigma and the DMAIC Improvement Process

   Example Six Sigma Project

   The De ne Phase

   The Measure Phase

   The Analyze Phase

   The Improve Phase

   The Control Phase

   Six Sigma In Practice

Chapter 5: Lean Operations Improve Tranformation System Value

   History and Philosophy of Lean

   Traditional Systems Compared with Lean

   Specify Value

   Identify the Value Stream

   Make Value Flow

   Pull Value Through the Value Stream

   Pursue Perfection

   Bene ts of Lean

   Lean Six Sigma

Chapter 6: Project Management and the Transformation System

   De ning a Project

   Planning the Project

   Scheduling the Project

   Controlling the Project: Earned Value

Chapter 7: Managing Supply Chain Logistics and Inventories

   De ning Supply Chain Management

   Supply Chain Strategy

   Supply Chain Design

   Outsourcing and Global Sourcing

   Inventory Management

   Role of Information Technology

   Successful Supply Chain Management

   The Beer Game

   The Economic Order Quantity Model

Chapter 8: Capacity Management through Location and Scheduling

   Long–term Capacity Planning

   Location Planning Strategies

   Short–term Capacity Planning


   Forecasting Purposes and Methods

   Time Series Analysis

   Causal Forecasting with Regression

   Locating Pure Services

   Effectively Utilizing Capacity Through Schedule Management



Note: Product cover images may vary from those shown
Jack R. Meredith
Scott M. Shafer
Note: Product cover images may vary from those shown