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The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue

  • ID: 3164075
  • Report
  • April 2015
  • Region: Global
  • 61 Pages
  • Frost & Sullivan
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The Key Decision Maker must also be an Innovation Expert and a Service Broker
The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technology officer (CIO/CTO). This research service examines the evolution and considers how the change will influence enterprises’ integration of information and communication technology strategies.

This ecosystem highlights how the role of the traditional information technology (IT) manager has evolved from performing single IT tasks to implementing and managing information and communication technology (ICT) strategies to improve processes and internal stakeholders’ working environment by taking into account external factors and customers surroundings. The key driver for such change is the proliferation of information and communications technologies.

The CIO/CTO term was almost nonexistent - they were more “technicians” than “executives.”

They supported the business processes or deployed new applications.

They were the followers within the organisation.

CIOs/CTOs are making use of technology to manage IT efficiency across the organisation, and are becoming leaders in the organization.

CIOs, CTOs, CEOs, and CFOs are working together to develop an ICT strategy.

The industry is moving at a rapid pace.

Enterprise functions have budgets to implement digital initiatives, and the role of CIO/CTO will continue to evolve to address growing ICT demand.
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1. The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue
  • Executive Summary
  • How has the Role of CIO/CTO Evolved?
  • The Role of the CIO Redefined
  • Technologies Leading to Transformation
2. Research Objectives and Scope
  • Research Aim and Objectives
  • Research Scope
  • Research Scope - Ecosystem
3. Market Definitions
  • CIO/CTO Definition
  • Market Definitions
4. ICT Trends: Global, BRICS, and South Africa
  • ICT Trends - Global
  • ICT Trends - BRICS Region
  • Enterprise ICT Spend by Industry - South Africa
5. The Impact of ICT in the Economy and Enterprise
  • The Impact of ICT - Overview
  • The Impact of ICT in the Economy
  • The Impact of ICT in the Enterprise
6. The Role of the CIO/CTO
  • How has the Role of CIO/CTO Evolved?
  • Moving into the Age of Transformation
  • The Role of the CIO Redefined
  • The CIO as the Innovation Expert
  • The CIO as a Service Broker
7. Learning to Transform
  • Technologies Leading to Transformation
  • Key Technologies Transforming Enterprises - South Africa
  • Supply and Demand of ICT Services - Is There a Balance?
  • Case Study - Nampak
8. Drivers and Restraints
  • Market Drivers
  • Drivers Explained
  • Market Restraints
  • Restraints Explained
9. The Last Word
  • The Last Word - Conclusions
  • The Last Word - 3 Big Predictions
  • Legal Disclaimer
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