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EMEA Hosted/Cloud Contact Center Buyers Guide

  • ID: 3196253
  • Report
  • April 2015
  • Region: Europe, Middle East, Africa
  • 77 Pages
  • Frost & Sullivan
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Selecting the Right Cloud Solution Provider to Improve the Customer Experience
The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabilities in a single deliverable. The guide is based on extensive primary and secondary research and provides the reader with the market trends and in-depth profiles of suppliers.

The cloud market for communications solutions of all types is maturing, but continues to grow. Hosted IP telephony, unified communications (UC), and contact center solutions are among the technologies now commonly provided in the cloud. The majority of issues, such as security and reliability, that hampered cloud adoptions in the past have been addressed, and solution providers of all types have broadened application capabilities and expanded overall portfolios.

This EMEA research service includes cloud solutions offered in the United Kingdom, Germany, France, Spain, Rest of Europe, the Middle East, and Africa. “Rest of Europe” comprises the Nordic countries, Ireland, the Southern European countries (Italy and Portugal), and Central and Eastern European countries (Switzerland, Poland, Romania, Hungary, and Slovakia). While maturing rapidly, the EMEA cloud market is still growing - closely following the trajectory of the North American market - with local vendors, cloud-only providers, and legacy premise-based participants offering solutions.
Note: Product cover images may vary from those shown
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1. 2015 European Contact Center Buyers Guide
  • European Contact Center Buyers Guide 2015
  • Overview
Note: Product cover images may vary from those shown