Analysis of the North American Hosted IP Telephony and UCC Services Market

  • ID: 3308447
  • Report
  • Region: North America, United States
  • 150 Pages
  • Frost & Sullivan
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The Perfect Storm for Cloud Unified Communications & Collaboration

FEATURED COMPANIES

  • Fonality
  • Interactive Intelligence
  • Star2Star
  • MORE
The North American hosted IP telephony and UCC services market is undergoing major changes as it moves from early-adopter to mass-adoption stage. Increasing customer awareness of cloud communications is driving adoption, yet is also leading to greater scrutiny of service quality and reliability. Heightened customer requirements along with the proliferation of cloud solutions with little differentiation is compelling providers to seek mergers and acquisitions to gain efficiencies, economies of scale, and better compete in the marketplace.

In spite of intensifying competition, however, the still-untapped North American cloud communications market continues to present considerable growth opportunities for both existing and new market participants. This study provides market participants with an in-depth analysis of market trends and challenges to help them develop more sustainable growth strategies.

Heightened customer requirements along with the proliferation of cloud solutions with little differentiation is compelling providers to seek mergers and acquisitions to gain efficiencies, economies of scale, and better compete in the marketplace. In spite of intensifying competition, however, the still- untapped North American cloud communications market continues to present considerable growth opportunities for both existing and new market participants.

In 2014, we adjusted the scope of the study to include selected hybrid cloud offerings such as those offered by Fonality, Interactive Intelligence and Star2Star. Using the adjusted estimates, the North American hosted IP telephony and UCC services user base grew by percent to reach million users by year end, adding million net new users since year end 2013. Revenues (without access) grew at a healthy rate of percent as demand increased and average revenues per user remained stable.

Market growth will remain steady over the forecast period from 2014 to 2021 at compound annual growth rates of percent in terms of installed users and percent in terms of revenues (without access). Although growth rates will gradually decline year-over-year due to the larger installed base, the number of annual net-new users will increase consistently throughout the forecast period.

Primary drivers for user adoption of hosted communications remain faster access to advanced features and capabilities and ability to supplement limited in-house IT staff. Control and security still top the list of key customer concerns when considering cloud solutions. Security, reliability and price remain critical factors in service provider selection.
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FEATURED COMPANIES

  • Fonality
  • Interactive Intelligence
  • Star2Star
  • MORE
1. Executive Summary
  • Key Findings
  • Market Engineering Measurements
  • Executive Summary - CEO’s Perspective
2. Market Overview
  • Market Definitions and Methodology Overview
  • Key Questions This Study Will Answer
  • Market Distribution Channels
  • Market Distribution Channels Discussion
  • Channel SWOT
  • Market Readiness
  • Market Overview - Hosted IP Telephony and UCC Services Ecosystem
  • Market Overview - Segmentation by Country
  • Market Overview - Segmentation by Customer Size
  • Market Overview - Segmentation by Type of Access
3. Drivers and Restraints - Total Hosted IP Telephony and UCC Services Market
  • Market Drivers
  • Primary Drivers for IT Investments
  • Major Challenges for IT
  • Attitudes About the Use of Cloud Computing/Hosted Communications
  • Satisfaction with Cloud Computing Use, by Company Size
  • Satisfaction with Cloud Computing Use, by Vertical
  • Market Restraints
  • Attitudes About Cloud Computing by Non-users
4. Forecasts and Trends - Total Hosted IP Telephony and UCC Services Market
  • Forecast Assumptions
  • Total Hosted IP Telephony and UCC Services Market - Installed Users and Revenue Forecast
  • Installed Users and Revenue Forecast Discussion
  • Total Hosted IP Telephony and UCC Services Market - Pricing Trends and Forecast
  • Pricing Trends and Forecast Discussion
  • Typical Hosted IPT/UC Offerings
  • Percent Installed Users Forecast by Country
  • Percent Installed Users Forecast Discussion by Country
5. Demand Analysis - Total Hosted IP Telephony and UCC Services Market
  • Demand Analysis
  • Communications Deployment in the Cloud
  • Current Deployment of IT in the Cloud, by Company Size
  • Current Deployment of IT in the Cloud, by Vertical
  • Demand Analysis Discussion
  • Demand Analysis: Key Cloud Phone System Features
  • Demand Analysis: Demand for Features and Applications by Vertical Industry
  • Demand Analysis: Other Key Market Trends
  • Finding the Best Fit
6. Market Share and Competitive Analysis - Total Hosted IP Telephony and UCC Services Market
  • Competitive Analysis - Market Share
  • Competitive Environment
  • Top Competitors
  • Competitive Factors and Assessment
  • Criteria When Selecting a Cloud Provider
  • Criteria When Selecting a Cloud Provider, by Company Size
  • Criteria When Selecting a Cloud Provider, by Vertical
  • Criteria for Selecting the Right Hosted Solution and Service Provider
7. Mega Trends and Industry Convergence Implications
  • Impact of Communications Industry Mega Trends on the Hosted IP Telephony and UCC Services Market
  • Mega Trend Impact on the Hosted IP Telephony and UCC Services Market
8. The Last Word
  • The Last Word - Predictions
  • The Last Word - Recommendations to Service Providers
  • The Last Word - Recommendations to End Customers
  • Legal Disclaimer
9. Appendix
  • Market Engineering Methodology
  • Market Engineering Measurements
  • Additional Sources of Information on Hosted IP Telephony and UCC Services
  • List of Other Service Providers
  • Partial List of Companies Interviewed
  • Table of Acronyms Used
  • List of Exhibits
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- Fonality
- Interactive Intelligence
- Star2Star

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