Crouch shows that executives in profit–maximizing corporations have incentives to ignore or distort knowledge, especially firms in the information business of the mass media themselves, as financial knowledge increasingly trumps the other kinds of knowledge that business needs. Firms also seek to take control of public knowledge and use it for their own ends, often at the cost of other stakeholders in society. Meanwhile the transfer of similar practices to professional public services undermines professional skills and ethics – especially when these services are out–sourced to the private sector. Attempts to extricate ourselves from these problems involve reshaping the complex and often conflicting relationships among citizens, professionals, managers and financiers.
This new book by one of the most incisive critics of contemporary Western societies will be of interest to a wide range of readers, from students to policy–makers and those who work in the public and private sectors.
1. Neoliberalism and the problem of knowledge
2. Knowledge and the problem of capitalism
3. The corrosion of the public service ethos
4. Knowledge for citizens, customers or objects?
5. Citizens, customers, professionals, politicians and moneymen
Sir Tim Brighouse