"Melik brings a difficult subject into focus by adding a detailed and feasible approach to managing complex projects in the digital age. Not only is The Rise of the Project Workforce a strong entry-level primer, but an extremely valuable reference guide for any seasoned project or program manager."
- Jonathan W. Rider, Vice President and CIO, Gilbane Inc.
"Project professionals remain challenged with business solutions that force-fit production and manufacturing discipline and tools to meet the needs of knowledge-based information workers. This book provides a comprehensive reference for enterprises that are making the shift to a service-based and project-based world."
- Ray Wang, Analyst, Forrester Research
"This is a must-read for anyone looking for a framework to manage complex projects where speed, quality, and managing diverse competencies are critical success components of the project."
- Rich LaBarbera, President and CEO, Kintera Inc. and former president, Niku Corporation
"The strength of The Rise of the Project Workforce is in the breadth of the topics covered-in both the realm of project management as well as human capital management. Lots of books do one well, but Melik manages to successfully educate readers on the importance of balancing and linking both areas."
- John Colbert, CEO, Guidance Software Inc.
"This book is a well-organized, college-level course for professionals preparing for the changes and challenges of the twenty-first century. It touches on current and future issues associated with risk mitigation and regulatory compliance that affect every company competing in the global marketplace today."
- David Hofferberth, Analyst, SPI Research
PART I Working in a Flat World
1 The Rise of the Project Workforce 3
2 Managing the Project/Service Delivery Life Cycle 17
3 Project Governance 27
4 Why Project Managers Need to Know about Sarbanes-Oxley 47
5 Complying with Labor Laws and Accounting Regulations 57
PART II Project Workforce Management
6 Organization and Work Breakdown Structures 75
7 The Workflow Foundation 83
8 Initiating Projects 103
9 Workforce Planning 111
10 Project Planning 123
11 Enterprise Timesheet Management 139
12 Travel and Entertainment and Expense Management 155
13 Budgeting and Cost Accounting 165ents
14 Billing, Chargeback, and Invoicing 173
15 Work in Progress and Forecasting 189
16 Risk, Scope, and Issue Tracking 197
17 Purchasing Workflows 211
18 Project Prioritization and Selection 221
19 Reporting and Dashboards 237
PART III Implementation
20 Integration 255
21 Deployment Roadmap 269
22 Implementation and Operations 275
23 User Adoption 289
24 On-Demand or On-Premise 295
25 Building the Business Case 303
26 Conclusion 335