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2015 North America BPO Mergers & Acquisitions Update

  • ID: 3421964
  • Report
  • September 2015
  • Region: Global, North America
  • 19 Pages
  • Frost & Sullivan
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Contact Center Outsourcing Growth at Warp Speed

FEATURED COMPANIES

  • Alorica
  • Convergys
  • Qualfon
  • SYKES
  • Teleperformance
  • MORE
The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. BPO service providers in the customer care, support and sales arena, are rapidly expanding their presence around the globe to tap into new clients, acquire expanded language expertise and offer services from even more locations. Business Process Outsourcers (BPOs) are accelerating that growth, primarily through mergers and acquisitions (M&A).

This Market Insight will highlight a number of large BPO M&A transactions that have transpired in the last 6 years to understand the drivers, patterns and trends. In preparing this report, interviews were conducted with executives from the following companies:

- Alorica
- Convergys
- Hinduja Global Solutions
- Sutherland Global Services
- SYKES
- Teleperformance
- Qualfon
Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Alorica
  • Convergys
  • Qualfon
  • SYKES
  • Teleperformance
  • MORE
1. Introduction

2. Listing of Notable BPO Acquisitions
2.1Definition of Terms: Merger vs. Acquisition

3. Market Conditions and Drivers
3.1 Target Search and Due Diligence
3.2 Critical M&A Success Factors

4. Company Profiles
4.1 Alorica
4.2 Convergys
4.3 Hinduja Global Solutions (HGS)
4.4 Qualfon
4.5 Sutherland Global Services
4.6 SYKES
4.7 Teleperformance

5. Conclusion
5.1 Legal Disclaimer
Note: Product cover images may vary from those shown
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- Alorica
- Convergys
- Hinduja Global Solutions (HGS)
- Qualfon
- SYKES
- Sutherland Global Services
- Teleperformance
Note: Product cover images may vary from those shown
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