IT Outsourcing - Global Strategic Business Report

  • ID: 347954
  • Report
  • Region: Global
  • 759 Pages
  • Global Industry Analysts, Inc
1 of 4

FEATURED COMPANIES

  • Accenture Ltd. (US)
  • Capgemini (Germany)
  • Fujitsu Group (UK)
  • HP Services
  • MphasiS BFL Ltd. (India)
  • SchlumbergerSema (US)
  • MORE
This report analyzes the worldwide markets for IT Outsourcing in US$ Million. The report provides separate comprehensive analytics for the Americas, Europe, Asia-Pacific, and Rest of World. Annual forecasts are provided for each region for the period of 2000 through 2010. The report profiles 363 companies including many key and niche players worldwide such as Accenture Ltd., Affiliated Computer Services, Inc., Amdocs, Antares Management Solutions, Anteon International Corporation, Atos Origin, Auriga, Automatic Data Processing, Inc., BearingPoint, Inc., British Telecom Group Plc, Business Connexion, Capgemini, Ceridian Corporation, Cognizant Technology Solutions, Computacenter Plc, Computer Sciences Corporation, Convergys Corporation, Daimler-Benz InterServices (debis) AG, Electronic Data Systems Corporation, Fujitsu Group, Fiserv, Getronics NV, HCL Technologies, Hewlett-Packard, HP Services, Hitachi Information Systems, Ltd., IBM Global Services, Infosys Technologies Ltd., Keane, Inc., LogicaCMG Plc, Lufthansa System Group GmbH, MphasiS BFL Ltd., NEC Corporation, NIIT Technologies, Satyam Computer Services Ltd., SAVVIS, Inc., SchlumbergerSema, SI International, Inc., Siemens Business Services, Triaton GmbH, T-Systems, Unisys Corporation, Verizon Information Technologies, Wipro Ltd., and Xwave.

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2 of 4

FEATURED COMPANIES

  • Accenture Ltd. (US)
  • Capgemini (Germany)
  • Fujitsu Group (UK)
  • HP Services
  • MphasiS BFL Ltd. (India)
  • SchlumbergerSema (US)
  • MORE
IT OUTSOURCING MCP-1411
A GLOBAL STRATEGIC BUSINESS REPORT

CONTENTS

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

II.
1. Market Snapshots II-1

2. Industry Overview II-2
Outsourcing
An Overview II-2
Challenges Faced in In-House Management of IT Infrastructure II-2
Need for Outsourcing II-3
Minimize Operational Expenditure II-3
Strengthen Core Competencies II-3
Lack of In-House Resources II-3
Capitalize on Specialized Services of External Vendors II-3
Ensures Availability of Resources for Strategic Operations II-3

3. Current and Future Analysis II-4
Analysis by Geographic Region II-4

4. Issues & Trends II-5
Rising Competition, Moderate Growth
Consolidation Underway II-5
Globalization & Its Impact II-5
Declining Market Share of ‘Big Six’ Vendors II-5
Table 1: Outsourcing Market (2003-2005): Percentage Market
Share of Big Six Players (including IBM, Accenture, EDS,
CSC, ACS, and HP) for the First Quarter (includes
corresponding Graph/Chart) II-5
IT Outsourcing Deal Value Declines II-6
Stagnation
Result of Low Value Mega Deals II-6
Pricing Pressure Builds Up II-7
Transformational Outsourcing
The Next Big Thing II-7
Public Sector Spending in IT Outsourcing on the Rise II-7
IT Outsourcing in Aerospace Industry
Prospects for Growth II-8
Increasing Presence of Global IT Vendors in Offshore
Destinations II-8
Security Risks in Outsourcing IT Services II-8
Outsourcing of Research Activities II-8
India Dominates Global Offshore IT Outsourcing Sector II-9
High-End Outsourcing
Focus of Select Emerging Offshore Markets II-9
MNCs Score over Offshore Pure-Plays for IT Outsourcing Services II-9
IT Outsourcing Vs In-House Operations II-10
Exit Strategy
Critical Component of Contract Agreements II-10
Political Backlash
A Key Obstacle in Offshore Outsourcing
Activities II-10
Clients Set Up Offshore Captives to Meet Service Requirements II-10
Complexities of Outsourcing II-10
Outsourcing Benefits Lure West European Companies II-11
Offshore IT Outsourcing Expenditure on the Rise II-11
Rising Wages Increase Outsourcing Expenditure II-11
Outsourcing
Testing Waters for Future Expansion Drive II-11
Financial Services Sector
Largest Contributor to European
Offshoring Operations II-12
Healthcare Outsourcing
An Untapped Market II-12
Neutralizing Risk Through Outsourcing II-12
IT Outsourcing
No Longer a Cost Containment Tool II-12
BPO Players in Asia and Eastern Europe Offer Stiff
Competition to US Players II-12
Asian Firms Pose Competition to Home Grown Companies in the US II-12
Outsourcing Trend Gains Ground in the US and Europe II-13
Trends in Global IT Outsourcing Market II-13
Infrastructure Outsourcing for Nonprofit Organizations II-14
Hardware and Software Outsourcing II-14
Local Area/Wide Area Network Outsourcing II-14
Internet Access & Services II-15
Help Desk, Support, and Training Outsourcing II-15

5. Competitive Scenario II-16
Potential Favors Growth in Competitive Market Conditions II-16
Table 2: World IT Outsourcing Market (2004): Market Share of
Leading Players by Revenues
IBM Global Services,
Electronic Data Systems (EDS), Computer Sciences Corporation
(CSC), Fujitsu, Atos Origin, Siemens, and Hewlett-Packard
(includes corresponding Graph/Chart) II-16
Big 3 in IT Outsourcing Arena
An Analysis of Competitor
Strategies II-16

6. Service Overview II-19
Information Technology Outsourcing (IT Outsourcing) II-19
A Conceptual Definition II-19
Evolution of IT Outsourcing II-20
What can be Outsourced? II-20
Categories of IT Outsourcing II-20
Comprehensive Outsourcing II-20
Outtasking or Selective Outsourcing II-21
Transitional Outsourcing II-21
Transformational Outsourcing II-21
E-Outsourcing II-21
Phases of IT Outsourcing Contract II-21
Pre-Signing Phase II-22
Development of the Transition Plan II-22
Transition Phase II-22
Stabilization Phase II-22
Operational Phase II-22
Benefits of IT Outsourcing II-22
Availability of Enhanced Resources for Critical Business
Operations II-22
Reduced Time to Market II-23
Efficient & Updated IT Services II-23
Enhanced Savings II-23
Minimized Task-Related Risks II-23
Access to New Technology & Skills II-23
Expanding Operations II-23
Challenges/Risks in IT Outsourcing II-23
Reliance on Service Provider II-23
Loss of Proprietary Know-How II-24
Lack of Control over Outsourced Services II-24
Resistance to Change II-24
Security Concerns II-24
Reasons Against Outsourcing II-24
Offshore IT Outsourcing or Offshoring II-25
Offshore Outsourcing Models II-25
Onsite Contract Worker Model/ Staff Augmentation Model II-25
Pure Offshore Project Model II-26
Onsite-Offshore Project Model II-26
Onsite-Onshore-Offshore Project Model II-26
Offshore Development Centers (ODCs) II-26
Selection of Country for Offshore Services II-27
Developing Nations
Ideal Outsourcing Destinations II-27
Rationale For Offshore Outsourcing: Finding a Balance II-27
Types of Offshoring Activities II-28
Nearshoring II-28
Inshoring II-28
Smartshoring II-28
Business Process Outsourcing (BPO) II-28
Factors Driving Offshore IT Outsourcing II-28
Benefits of Offshore Outsourcing II-28
Challenges in Offshore IT Outsourcing II-29
Business Process Outsourcing (BPO)
An Overview II-29
BPO Vs ITO II-30
Transformational BPO II-30
HR and F&A Outsourcing II-30
BPO Sector & Offshore Outsourcing II-31
BTO: Convergence of BPO and ITO II-31
End-Use Sectors of IT Outsourcing Services II-31
Financial Services II-31
Healthcare Services II-31
Manufacturing Sector II-32
Retail Industry II-32
Telecommunications II-32

7. Service Segments II-33
Service Segments
An Overview II-33
Table 3: World IT Outsourcing Market (2004-2005): Revenues
by Product Segment for Information Systems (IS) Outsourcing,
Network & Desktop Outsourcing, Application Management, System
Infrastructure, Software as a Service (SaaS) (includes
corresponding Graph/Chart) II-33
Information Systems (IS) Outsourcing II-33
Types of IS Outsourcing Services II-34
Total Outsourcing II-34
Outtasking II-34
Co-Sourcing II-34
Gainsharing II-34
Application Service Providers II-34
Managed Service Providers II-34
Benefits of IS Outsourcing II-35
Drawbacks of IS Outsourcing II-35
Risks Involved in IS Outsourcing II-35
Logical IS Security II-35
Total Reliance on Service Provider II-36
Lack of Exit Barriers II-36
Political Dynamics in Outsourced Destinations II-36
Scant Attention to Validation and Testing Codes II-36
Legal Implications of Contracts II-37
Infringement of Intellectual Copyright II-37
Physical Security for Information Systems II-37
Issues Related to Human Resources II-37
Steps to Counter Security Risks II-37
Software as a Service (SaaS) II-38
Features of SaaS II-39
Benefits of SaaS II-39
Application Outsourcing II-39
Application Service Provider (ASP) II-40
Application Management Outsourcing II-40
Factors Driving Organizations towards Application
Management Outsourcing II-41
Obstacles in AM Outsourcing II-41
Managed Service Provider (MSP) II-41
Managed Security II-41
Network Outsourcing Services II-41
Desktop Management Services II-42
In-House Desktop Services Vs Outsourced Desktop Services II-42
In-House Desktop Services II-42
Advantages of In-House Desktop Services II-42
Disadvantages of In-House Desktop Services II-43
Outsourced Desktop Services II-43
Advantages of Outsourced Desktop Services II-43
Disadvantages of Outsourced Desktop Services II-43
IT Infrastructure/System Infrastructure Outsourcing II-43
Storage Outsourcing II-44
Storage Area Network (SAN) II-44
Network-Attached Storage (NAS) II-44
Housing / Co-Location II-45
Dedicated Hosting II-45
Disaster Recovery Management II-45
Network/Infrastructure Management II-46
Web Hosting Services II-46
Hosting Service Provider (HSP) II-46
Types of Hosting Services II-47
Shared Hosting II-47
Dedicated Hosting II-47
Co-Location II-47
Data Centers II-47

8. IT Services Market II-48
Overview II-48
Table 4: Worldwide IT Services Spending (2004): Regional
Breakdown of Percentage Share for North America, Japan,
Europe, Asia-Pacific, Latin America, and Rest of World
(includes corresponding Graph/Chart) II-48
Consulting & Outsourcing Services II-49
Offshore & Onshore Services II-49
IT Services
A Fragmented Market II-49
Table 5: Worldwide IT Services Market (2004): Percentage
Revenue Share of Service Providers for Top 20 Vendors, and
Others II-49

Table 6: Worldwide IT Services Market (2004): Leading Service
Providers Ranked by Revenues (In US$ Billion) for IBM, EDS,
Fujitsu, Accenture, Hewlett-Packard (HP), Computer Sciences
Corporation (CSC), Lockheed Martin, Northrop Grumman,
CapGemini, and Hitachi (includes corresponding Graph/Chart) II-50
Key Factors Driving Growth in IT Services Sector II-50
TCV of Large Commercial Deals Decline II-50
Table 7: Worldwide IT Services Market (2003-2005): Total
Contract Value of Large Commercial Deals (In US$ Billion)
(includes corresponding Graph/Chart) II-51
Average Contract Size Shrinks II-51
Table 8: Worldwide IT Services Market (2002-2005): Average
Contract Size by IT Service for IT Outsourcing (ITO), and
Business Process Outsourcing (BPO) (In US$ Million)
(includes corresponding Graph/Chart) II-51
Megadeals on a Downward Trend II-52
Table 9: Worldwide IT Services Market (2000-2005): Number of
Megadeals and Total Contract Value (TCV) (includes
corresponding Graph/Chart) II-52
Rising Popularity of Offshore IT Services II-52
Table 10: Worldwide IT Services Market (2003-2006): A
Regional Breakdown of Services Imported for the United
States, Western Europe, Asia-Pacific, Canada, and Central
and Eastern Europe (includes corresponding Graph/Chart) II-53

Table 11: Worldwide IT Services Market (2004): Average
Programmer Salary Per Year (in US$) for Vietnam, India,
China, The Philippines, Russia, Hungary, Malaysia, Czech
Republic, Mexico, Ireland, Israel, Singapore, Canada, and
the United States (includes corresponding Graph/Chart) II-53

9. Recent Industry Activity II-54
GM Awards IT Outsourcing Contracts to Six Companies II-54
Accenture Agrees to Acquire Savista II-54
Unisys Corp. Bags California EDD Contract II-54
Schroders Renews Contract with CSC II-55
Smart Telecom and IBM Enter into Business Partnership in Ireland II-55
StarTek and WildBlue Sign a Three-Year Outsourcing Agreement II-55
Navitaire Takes Over Forte Solutions’ Assets II-56
BT Group Acquires CW Business Solutions II-56
BT Acquires Complete Ownership of Albacom II-56
Infocrossing Acquires (i)Structure II-56
BT Group Acquires Infonet II-57
CSC Partners with BAE Systems for IT Outsourcing Contract II-57
Campbell Signs Contract with IBM Global Services II-57
Catalonia Renews IT Contract to T-Systems Spain II-58
Unisys Corp and Synapsis Jointly Bag ECOPETROL IT Outsourcing
Contract II-58
NTT DATA Forms Alliance with Capgemini II-58
ABN Amro Signs IT Outsourcing Agreement with Major IT Companies II-59
Capgemini Bags London MPS ICT Outsourcing Contract II-59
CSC Sets up Spanish Service Center II-59
Gecis Renamed Genpact II-60
IBM Bags a Large 10-Year Contract from Banco Sabadell II-60
ACS Renews IT Contract with Johns Manville II-60
EDS Revises IT Contract with Blue Cross Blue Shield of
Massachusetts II-60
ACS Revises IT Outsourcing Agreement with UMass Memorial II-60
Phasedata and ERI Launch a New Sales Training Program II-60
Astellas and Fujitsu Enter into an Outsourcing Agreement II-61
Antares Inks on a Deal with MedPlans Partners II-61
Sainsbury’s Purchases IT Outsourcing Intermediary II-61
Savvis Communications Acquires Cable & Wireless America II-62
iRise Forms Strategic Alliance with TCS for Client Management
in Offshore II-62
Projects II-62
Dabur India Outsources Internal IT Functions to Accenture II-62
Bhs Extends IT Outsourcing Contract with CSC for US$147 Million II-62
Qantas Signs IT Outsourcing Agreement With IBM II-62
Cap Gemini Ernst &Young Becomes Capgemini II-63
IBM Signs IT Outsourcing Contract with Singapore Airlines II-63
Keane, Inc. Forays into BPO Market by Acquiring Bulk Stake in
WorldZen II-63
SBC Awards IT Outsourcing Contract to Amdocs II-63
Procter & Gamble and HP Enters into Multi-Year IT Outsourcing
Contract II-63
Hitachi Establishes Outsourcing Unit in North America II-63
Embratel Awards Outsourcing Contract to IBM II-64
Exult Acquires PwC BPO International Operations II-64
Vision TRE Forays into IT Outsourcing Business II-64
GE CompuNet and GE Capital IT Solutions Merges with
Computacenter Plc II-64
NSCC Enters Into Contract Extensions with Xwave II-64
Korean Air Signs IT Outsourcing Contract with IBM II-64
SI International, Inc. Signs Outsourcing Contract with Army
Military Personnel II-65
Services Center II-65
Satyam Sets Up Solutions Center in Malaysia II-65
Verizon, Lawson Software Partners with Velocity II-65
The U.K. Inland Revenue Struck Deal with Cap Gemini Ernst &
Young II-65
The U.K. National Health Service Signs Deal with Three Major
Companies II-65
NetBank Inks Definitive Agreement to Acquire FTI II-66
ING Awards Seven-Year IT Outsourcing Deal to IBM II-66
BCP Group in IT Outsourcing Deal with IBM II-66
Adjoined Consulting Acquires Outsourcing Division of Plaut
Consulting II-66
Telehouse Signs Collaboration Deal with Fujitsu Siemens II-66
Invensys Signs Outsourcing Contract with IBM II-66
DuPont Signs Additional Contract with Accenture II-67
IBM Signs IT Services Contract with American Express II-67
CGI of Canada Signs Three IT Contract Renewals II-67
Bank of Queensland (BoQ) Signs Contract with EDS II-67
Synstar Bags Contract from Westland Helicopters II-67
Schlumberger Buys Sema Group Plc II-67
EDS Signs IT Outsourcing Contract with Panamerican Beverages II-67
Founder International Collaborates with Recruit Staffing Ltd. II-68
Samsung SDS and SNU Hospital Launches Medical IT Outsourcing
Company II-68
CBQ Acquires EasySoft International II-68
BT Syncordia Solutions Renamed as BT Ignite Solutions II-68
A P Solve Signs Collaboration Pact with BT Ignite Solutions II-68
Unisys Signs Contract with Judiciary Department of Hong Kong II-68
Compaq Computer Signs Contract with Jockey Club of Hong Kong II-68

10. Focus on Select Key Players II-69
Accenture Ltd. (US) II-69
Affiliated Computer Services, Inc. (US) II-69
Amdocs (US) II-69
Antares Management Solutions (US) II-70
Anteon International Corporation (US) II-70
Atos Origin (The Netherlands) II-70
Auriga (US) II-70
Automatic Data Processing, Inc. (US) II-71
BearingPoint, Inc. (US) II-71
British Telecom Group Plc (UK) II-71
Business Connexion (South Africa) II-72
Capgemini (Germany) II-72
Ceridian Corporation (US) II-72
Cognizant Technology Solutions (US) II-73
Computacenter Plc (UK) II-73
Computer Sciences Corporation (US) II-73
Convergys Corporation (US) II-74
Daimler-Benz InterServices (debis) AG (Germany) II-74
Electronic Data Systems Corporation (US) II-74
Fujitsu Group (UK) II-74
Fiserv (US) II-74
Getronics NV (Holland) II-75
HCL Technologies (India) II-75
Hewlett-Packard (US) II-76
HP Services II-76
Hitachi Information Systems, Ltd. (Japan) II-76
IBM Global Services (US) II-76
Infosys Technologies Ltd. (India) II-77
Keane, Inc. (US) II-77
LogicaCMG Plc (UK) II-77
Lufthansa System Group GmbH (Germany) II-78
MphasiS BFL Ltd. (India) II-78
NEC Corporation (Japan) II-78
NIIT Technologies (India) II-79
Satyam Computer Services Ltd. (India) II-79
SAVVIS, Inc. (US) II-79
SchlumbergerSema (US) II-79
SI International, Inc. (US) II-80
Siemens Business Services (US) II-80
Triaton GmbH (Germany) II-80
T-Systems (Germany) II-80
Unisys Corporation (US) II-81
Verizon Information Technologies (US) II-81
Wipro Ltd. (India) II-81
Xwave (Canada) II-82

11. Global Market Perspective II-83
Table 12: World Recent Past, Current & Future Analysis for IT
Outsourcing by Geographic Region
Americas, Europe, Asia-
Pacific, and Rest of World Markets Independently Analyzed
with Annual Revenues in US$ Million for Years 2000 through
2010 (includes corresponding Graph/Chart) II-83

Table 13: World 11-Year Perspective for IT Outsourcing by
Geographic Region
Percentage Breakdown of Annual Revenues
for Americas, Europe, Asia-Pacific, and Rest of World Markets
for Years 2000, 2005 & 2010 (includes corresponding Graph/
Chart) II-83

III. MARKET

1. Americas III-1
A.Market Analysis III-1
Current and Future Analysis III-1
The United States III-1
Overview III-1
Trends in the US Market III-1
Offshore IT Outsourcing in the US III-2
Cost Benefits of Offshore Outsourcing III-2
US Leads Offshore Services Adoption III-2
Rise in Offshore ITO Spending Enhances Savings III-3
Table 14: US Offshore IT Outsourcing Market (2000-2005):
Offshore ITO Expenditure and Cost Savings in US$ Billion
(Includes Corresponding Graph/Chart) III-3
Impact of Legislations on Outsourcing III-3
Computer Software and Services’ Outsourcing Boosts Up III-4
Government / Federal IT Outsourcing III-4
Factors Affecting Outsourcing in Federal Market III-4
Services Utilized by Government Agencies III-5
Government IT Services Market III-5
Table 15: US IT Services Market (2004-2006): Breakdown of
Spending by Government Agency Federal (Civilian), Federal
(Department of Defense), State Government, and Local
Government (In US$ Billion) (Includes Corresponding
Graph/Chart) III-5
Shortage of Skilled IT Staff to Drive Demand for IT
Outsourcing III-6
Shrinking IT Budgets Foster Growth III-6
IT Modernization & Consolidation Offer Growth Opportunities III-6
Enterprise IT Outsourcing Market III-6
IT Outsourcing in Healthcare Sector III-6
Table 16: US Healthcare IT Outsourcing Market (2004-2006
): Revenues by Service for Hospital Services, Private
Practice Services, and Managed Care Services (In US$
Million) (Includes Corresponding Graph/Chart) III-7
Inadequate In-House IT Infrastructure & Manpower Boosts
Outsourcing Activities III-7
Mandatory Government Regulations Foster Demand III-7
Factors Driving Outsourcing in Healthcare Sector III-8
Increased Adoption of IT in Healthcare & Consequent
Complexities III-8
Lack of Adequate Resources III-8
Ability to Focus on Core Healthcare Operations III-8
IT Outsourcing in the Retail Sector III-8
Need for Outsourcing Amongst Retailers III-9
Challenges Faced by Retail Sector in IT outsourcing
Operations III-9
Canada III-9
Overview III-9
Table 17: Canadian IT Services Market (2004-2006):
Percentage Breakdown of Spending by Service Segment for
Outsourcing, Consulting & Integration, Deploy & Support,
and IT Education & Training (Includes Corresponding
Graph/Chart) III-10

Table 18: Canadian Outsourcing Market (2004-2006):
Percentage Breakdown of Spending by Product Segment for
Information Systems (IS) Outsourcing, Network & Desktop
Outsourcing, Application Management, and Others (Includes
Corresponding Graph/Chart) III-10
Issues & Trends III-11
Client-Specific Outsourcing Services Score Over Generic
Services III-11
xSP Model Proves Beneficial for Small & Medium Enterprises III-11
On-Demand Model Gains Momentum III-11
Piecemeal Outsourcing Finds Favor Among Canadian Customers III-11
Canada
Key Outsourcing Destination for US Firms III-11
Factors Favoring Canada as a Potential Nearshore
Destination for the US III-12
Concerns over Data Privacy III-12
Implications of Outsourcing Practices in Canada III-12
Shortage of Skilled Workforce
A Key Constraint III-13
Latin America III-13
Overview III-13
Market Trends III-13
Factors Driving Growth in IT Outsourcing Market III-13
Factors Restraining Growth in IT Outsourcing Market III-14
Select Regional Markets
An Overview III-14
Argentina III-14
IT Infrastructure Outsourcing Market in Argentina
An
Overview III-14
Table 19: Argentinean IT Infrastructure Outsourcing
Market (2004-2006): Revenues by Product Segment for
Storage, Dedicated Hosting, Co-Location, Disaster
Recovery, Network Management, and Others (In US$
Million) (Includes Corresponding Graph/Chart) III-15
Market Drivers III-15
Market Restraints III-15
Brazil III-16
IT Outsourcing Market Offers Growth Potential III-16
IT Infrastructure Outsourcing Market in Brazil
An
Overview III-16
Fragmented Market Conditions III-16
End-Use Sectors III-16
Table 20: Brazilian IT Infrastructure Outsourcing
Market (2004-2006): Revenues by Product Segment for
Storage, Dedicated Hosting, Co-Location, Disaster
Recovery, Network Management, and Others (In US$
Million) (Includes Corresponding Graph/Chart) III-17
Security
A Key Concern for IT III-17
Infrastructure Service Providers III-17
Rising Popularity of Client-Owned Data Centers III-17
Lack of Information Hampers Outsourcing Growth III-17
IT Infrastructure Outsourcing in Vertical Markets III-18
Financial Services III-18
Retail III-18
Government III-18
Chile III-19
IT Infrastructure Outsourcing Market in Chile
An Overview III-19
Table 21: Chilean IT Infrastructure Outsourcing Market
(2004-2006): Revenues by Product Segment for Storage,
Dedicated Hosting, Co-Location, Disaster Recovery,
Network Management, and Others (In US$ Million) (
Includes Corresponding Graph/Chart) III-19
Factors Driving Growth in Chilean IT Infrastructure
Outsourcing Market III-19
Factors Limiting Growth in Chilean IT Infrastructure
Outsourcing Market III-20
Colombia III-20
IT Infrastructure Outsourcing Market in Colombia
A

Brief Overview III-20
Table 22: Colombian IT Infrastructure Outsourcing
Market (2004-2006): Revenues by Product Segment for
Storage, Dedicated Hosting, Co-Location, Disaster
Recovery, Network Management, and Others (In US$
Million) (Includes Corresponding Graph/Chart) III-21
Market Drivers III-21
Market Restraints III-21
Mexico III-22
IT Infrastructure Outsourcing in Mexico III-22
Factors Driving Demand for IT Infrastructure Outsourcing III-22
Factors Restraining Growth III-22
Venezuela III-23
IT Infrastructure Outsourcing Market in Venezuela
A

Brief Overview III-23
Table 23: Venezuelan IT Infrastructure Outsourcing
Market (2004-2006): Revenues by Product Segment for
Storage, Dedicated Hosting, Co-Location, Disaster
Recovery, Network Management, and Others (In US$
Million) (Includes Corresponding Graph/Chart) III-24
Market Drivers III-24
Market Restraints III-24
Focus on Select Players III-25
Accenture Ltd. (US) III-25
Affiliated Computer Services, Inc. (US) III-25
Amdocs (US) III-25
Antares Management Solutions (US) III-26
Anteon International Corporation (US) III-26
Auriga (US) III-26
Automatic Data Processing, Inc. (US) III-26
BearingPoint, Inc. (US) III-27
Ceridian Corporation (US) III-27
Cognizant Technology Solutions (US) III-27
Computer Sciences Corporation (US) III-28
Convergys Corporation (US) III-28
Electronic Data Systems Corporation (US) III-28
Fiserv (US) III-29
Hewlett-Packard (US) III-29
HP Services III-29
IBM Global Services (US) III-30
Keane, Inc. (US) III-30
SAVVIS, Inc. (US) III-30
SchlumbergerSema (US) III-31
SI International, Inc. (US) III-31
Siemens Business Services (US) III-31
Unisys Corporation (US) III-31
Verizon Information Technologies (US) III-31
Xwave (Canada) III-32
Recent Industry Activity III-32
B.Market Analytics III-40
Table 24: Americas Recent Past, Current & Future Analysis
for IT Outsourcing Market Analyzed with Annual Revenues in
US$ Million for Years 2000 through 2010 (Includes
Corresponding Graph/Chart) III-40

Table 25: Americas 11-Year Perspective for IT Outsourcing -
Breakdown of Revenues as a Percentage of Global Market for
the Years 2000, 2005 & 2010 (Includes Corresponding Graph/
Chart) III-41

2. Europe III-42
A.Market Analysis III-42
Overview III-42
Current and Future Analysis III-42
Offshore Services in Europe III-42
Reasons for Offshore Outsourcing III-42
Preferred Offshore Destinations III-43
Leading Players in the European IT Outsourcing Market (
2004- 2005) III-43
IT Outsourcing Players in Europe III-43
IT Services Market in Europe
A Brief Overview III-43
Table 26: European IT Services Market (2004): A Regional
Breakdown of Sales by Region/Country for United Kingdom,
Germany, France, Scandinavia, Italy, Benelux, Iberian
Peninsula, and Others (In € Billion and US$ Billion) (
Includes Corresponding Graph/Chart) III-44
Issues & Trends III-44
Companies Outsource to Focus on Core Businesses III-44
Seasonal Deals Dominate Outsourcing Arena III-44
Western Europe
Minor Player in Global Offshore ITO Market III-45
Offshoring on the Rise III-45
Outsourcing Benefits Lure West European Companies III-45
Eastern & Central Europe
An Ideal Outsourcing
Destination for European Firms III-45
Other Trends III-46
Healthcare IT Outsourcing Market III-46
ASPs on the Rise III-46
Table 27: European Healthcare IT Outsourcing Market (
2005-2006): Regional Revenues for the United Kingdom,
Germany, France, Italy, Spain, Scandinavia, and Benelux
(In US$ Million) (Includes Corresponding Graph/Chart) III-47

Table 28: European Healthcare IT Outsourcing Market (
2005-2006): Revenues by Product Segment for Applications
Management, IT Infrastructure Management, and IT
Integration Services (In US$ Million) (Includes
Corresponding Graph/Chart) III-47
Market Drivers III-48
IT Systems Modernization Programs in Public Sector III-48
Focus on Core Competencies & Efficient Healthcare Operations III-48
Shortage of Internal IT Expertise in Hospitals III-48
Increased Need for Post Clinical Care III-48
Challenges III-49
Concerns over Job Loss
A Major Impediment III-49
Risks from Privacy & Security of Patient Information III-49
Lack of Adequate Technology Infrastructure in Some
European Regions III-49
Public Sector Controlled Healthcare Sector Faces Cash Crunch III-49
ASP Enabling of Healthcare IT Applications is Extremely
Complex III-49
Reluctance to Accept New Technology III-50
Market Restraints III-50
Inadequate Identification of Sourcing Strategy III-50
Lack of In-House Monitoring & Management Expertise III-50
A Highly Fragmented European Healthcare Sector III-50
Tussle Over Ownership of Patient Information III-50
Select Regional Markets
An Overview III-50
Austria III-50
Czech Republic III-51
Overview III-51
Offshore IT Outsourcing Market III-51
Factors Favoring Czech Republic’s Emergence as a
Nearshore Destination III-51
Prague
Center for Outsourcing Operations III-52
Low Demand for BPO Services III-52
France III-52
Healthcare IT Outsourcing Market
An Overview III-52
Germany III-52
Overview III-52
Table 29: German ITO and BPO Revenues (2003-2008) in US$
Billion (Includes Corresponding Graph/Chart) III-53
German IT Services Market
An Overview III-53
Table 30: German IT Services Market (2004): Breakdown by
Sales and Percentage Share by Segment for IT Outsourcing,
Consulting, Systems Integration, and Maintenance (In €
Billion and US$ Billion) (Includes Corresponding Graph/
Chart) III-54
Captives Boost Growth Prospects III-54
Captive Outsourcing Firms
Unique to German Market III-54
Impact of Captive Deals III-55
Healthcare IT Outsourcing Market
A Brief Perspective III-55
Ireland III-56
Russia III-56
Table 31: Russian IT Services Revenues (2001-2006)(In US$
Million) (Includes Corresponding Graph/Chart) III-56
Spain III-56
United Kingdom III-57
Healthcare IT Outsourcing Market in the UK III-57
Latvia III-57
Slovakia III-58
Emerging IT Outsourcing Services III-58
Nordic Region III-58
IT Services Market in Nordic Region III-58
Table 32: Nordic IT Services Market (2005): Percentage
Share of Spending by Country for Sweden, Denmark, Norway,
and Finland (Includes Corresponding Graph/Chart) III-59

Table 33: Nordic IT Services Market (2005): Percentage
Share of Spending by Service for Hardware, Outsourcing,
Software, Project Services, and Support Services (
Includes Corresponding Graph/Chart) III-59
IT Outsourcing Market in Nordic Region III-59
Table 34: Nordic IT Outsourcing Market (2003): Percentage
Breakdown of Spending by Segment for Information Systems
(IS) Outsourcing, Network & Desktop Outsourcing,
Application Management, System Infrastructure Services,
and Application Service Provider (Includes Corresponding
Graph/Chart) III-60
Contract Extensions to Drive Market Growth III-60
Nordic IT Outsourcing Market
A Polarized Arena III-60
Finland ITO Market III-60
Focus on Select Players III-61
Atos Origin (The Netherlands) III-61
British Telecom Group Plc (UK) III-61
Capgemini (Germany) III-61
Computacenter Plc (UK) III-62
Daimler-Benz InterServices (debis) AG (Germany) III-62
Getronics NV (Holland) III-62
LogicaCMG Plc (UK) III-62
Lufthansa System Group GmbH (Germany) III-62
T-Systems (Germany) III-63
Triaton GmbH (Germany) III-63
Recent Industry Activity III-63
B.Market Analytics III-68
Table 35: European Recent Past, Current & Future Analysis
for IT Outsourcing Market Analyzed with Annual Revenues in
US$ Million for Years 2000 through 2010 (Includes
Corresponding Graph/Chart) III-68

Table 36: European 11-Year Perspective for IT Outsourcing -
Breakdown of Revenues as a Percentage of Global Market for
the Years 2000, 2005 & 2010 (Includes Corresponding Graph/
Chart) III-69

3. Asia-Pacific III-70
A.Market Analysis III-70
Current and Future Analysis III-70
India Vs China III-70
India
A Preferred Outsourcing Destination for Global
Organizations III-70
China Aims to Dent Indian ITO Market III-70
Capitalizing on Geographical & Cultural Proximity III-71
Government Sector to Drive Demand for Outsourcing III-71
BPO Market in Asia-Pacific III-71
Select Regional Markets
An Overview III-71
Australia III-71
Enterprises Favor Selective Outsourcing III-71
Vendors Collaborate to Tap Opportunities in Mid- Market
Segment III-72
Leading Vendors in Australia III-72
China III-72
Factors Favoring Chinese Growth in IT Outsourcing Market III-72
Market Trends III-73
Offshore ITO Market Characterized by High Degree of
Fragmentation III-73
Strong Support from Government Fosters Growth III-73
Rising Demand for Offshoring Activities III-73
Increasing Operational Costs in India Moves US
Outsourcing Seekers to China III-73
Inadequate IPR Laws
A Key Growth Inhibitor III-73
Players Collaborate to Gain from High-Potential Chinese
Market III-73
Market Drivers III-73
Market Restraints III-74
India III-74
Leading Offshore Destination III-74
IT Services Market
An Overview III-75
Factors Contributing to India’s Growth as an IT
Outsourcing Destination III-75
Abundance of Skilled Workforce III-76
Low Operational Costs III-76
Favorable Economic & Political Environment III-76
Well-Established IT Infrastructure III-76
Presence of Top-Notch IT Firms III-76
India Dominates Global Offshore IT Outsourcing Sector III-76
Customers of Indian Outsourcing Services III-77
Shortage of IT Workforce Leads to Higher Operational Costs III-77
Indian Offshore Outsourcing Industry Faces Testing Times III-77
Rising Labor Costs III-77
IT Outsourcing in Avionics Industry Offers Growth
Opportunities III-78
Indian Firms Move Towards Comprehensive Service Contracts III-78
Table 37: Indian Outsourcing Industry (2002-2005): Number
of Contracts for TCV More than US$50 Million and TCV More
than US$1 Billion (Includes Corresponding Graph/Chart) III-78
Large Vendors Bag Large Deals III-79
Risks Involved in Large Contracts III-79
Increasing Presence of Global IT Vendors in Offshore
Destinations III-79
Characteristics of Large Contracts III-80
IT Operation Outsourcing III-80
Application Outsourcing III-80
Infrastructure Outsourcing III-80
Infrastructure Management in India III-80
Role of Service Provider in Infrastructure Management III-81
Trends in Infrastructure Management Services III-81
Japan III-81
Vietnam
New Destination for Japanese IT Firms III-81
Singapore III-82
Table 38: Singapore IT Outsourcing Market (2004-2006):
Percentage Breakdown of Spending by Product Segment for
IT Management, Development & Integration, Software
Support, Consulting, and Hardware Maintenance & Support
(Includes Corresponding Graph/Chart) III-82
Vietnam III-83
Focus on Select Players III-83
Fujitsu Group (Japan) III-83
HCL Technologies (India) III-84
Hitachi Information Systems, Ltd. (Japan) III-84
Infosys Technologies Ltd. (India) III-84
MphasiS BFL Ltd. (India) III-84
NEC Corporation (Japan) III-85
NIIT Technologies (India) III-85
Satyam Computer Services Ltd. (India) III-85
Wipro Ltd. (India) III-85
Recent Industry Activity III-86
B.Market Analytics III-89
Table 39: Asia-Pacific Recent Past, Current & Future
Analysis for IT Outsourcing Market Analyzed with Annual
Revenues in US$ Million for Years 2000 through 2010 (
Includes Corresponding Graph/Chart) III-89

Table 40: Asia-Pacific 11-Year Perspective for IT
Outsourcing
Breakdown of Revenues as a Percentage of
Global Market for the Years 2000, 2005 & 2010 (Includes
Corresponding Graph/Chart) III-89

4. Rest of World III-90
A.Market Analysis III-90
Current and Future Analysis III-90
Middle East Companies Embrace Outsourcing Services III-90
Africa
An Emerging IT Outsourcing Market III-90
Factors Favoring Africa as a Possible Outsourcing Destination III-90
Challenges Faced by the Region III-91
Select Regional Markets
An Overview III-91
South Africa III-91
Israel III-91
United Arab Emirates (UAE) III-92
Business Connexion (South Africa)
A Key Player III-92
B.Market Analytics III-92
Table 41: Rest of World Recent Past, Current & Future
Analysis for IT Outsourcing Market Analyzed with Annual
Revenues in US$ Million for Years 2000 through 2010 (
Includes Corresponding Graph/Chart) III-92

Table 42: Rest of World 11-Year Perspective for IT
Outsourcing
Breakdown of Revenues as a Percentage of
Global Market for the Years 2000, 2005 & 2010 (Includes
Corresponding Graph/Chart) III-93

IV. COMPETITION

1. 01-Creations (Estonia) IV-1
2. 12Silence Software (Romania) IV-1
3. 247Consult (Canada) IV-2
4. 2k-Group (Ukraine) IV-3
5. 3BD Interactive (India) IV-4
6. 3DI System (India) Pvt., Ltd (India) IV-5
7. 3W Zone Pte., Ltd. (Singapore) IV-6
8. 4Colordesign.Com (India) IV-7
9. 5Icreations, Inc. (Pakistan) IV-8
10. A ROND (Romania) IV-8
11. A&N Translation Services (Malaysia) IV-9
12. A-1 Technology, Inc. (USA) IV-9
13. A4 Solutions Pvt., Ltd. (India) IV-10
14. AABSyS IT Pvt., Ltd. (India) IV-10
15. AAM Management Information Consultant Ltd. (Hungary) IV-11
16. ABT Solutions (Ukraine) IV-11
17. Accel Transmatic Limited (India) IV-12
18. Accenture (USA) IV-14
Table 43: Half Yearly Sales Analysis: 2005-2006 (H1)
(In US$ billion) IV-15

Table 44: Half Yearly Sales Analysis by Segment: 2005-
2006 (H1) (In US$ billion) IV-15

Table 45: Half Yearly Sales Analysis by Geographic
Region: 2005-2006 (H1) (In US$ billion) IV-16

Table 46: Annual Sales Analysis: 2003-2005 (In US$
billion) IV-16

Table 47: Annual Sales Analysis by Segment: 2004-2005
(In US$ billion) IV-16

Table 48: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ billion) IV-16

Table 49: Annual Sales Analysis by Quarter: 2004-2005
(In US$ billion) IV-17
Accenture (Australia) IV-21
Accenture (Canada) IV-21
Accenture (Czech Republic) IV-22
Accenture (Hong Kong) IV-22
Accenture (Hungary) IV-22
Accenture Service Pvt., Ltd. (India) IV-23
Accenture (Indonesia) IV-23
Accenture (Ireland) IV-24
Accenture (Israel) IV-24
Accenture (Korea) IV-24
Accenture (Luxembourg) IV-25
Accenture (Malaysia) IV-25
Accenture (Nigeria) IV-26
Accenture (Philipiines) IV-26
Accenture (Singapore) IV-26
Accenture (Slovak Republic) IV-26
Accenture (South Africa) IV-27
Accenture (Taiwan) IV-27
Accenture (Thailand) IV-27
Accenture (UK) IV-27
19. Acuita (India) IV-28
20. Adiance Technologies (India) IV-29
21. Aerohills (Ukraine) IV-30
22. Affiliated Computer Services, Inc. (USA) IV-31
Table 50: Nine Months Sales Analysis: 2005-2006 (Nine
Months Ended, March) (In US$ million) IV-32

Table 51: Nine Months Sales Analysis by Segment: 2005-
2006 (Nine Months Ended, March) (In US$ million) IV-32

Table 52: Annual Sales Analysis: 2003-2005 (In US$
million) IV-32

Table 53: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-32
23. Ahead Management (Denmark) IV-41
24. AICOM Solutions Corporation (USA) IV-42
25. AIRPING (India) IV-43
26. AIT India (India) IV-44
27. Akela (Romania) IV-45
28. Alakmalak Technologies (India) IV-45
29. Alsbridge (USA) IV-46
30. Altoros Systems (USA) IV-47
31. Amdocs Limited (Canada) IV-48
Table 54: Half Yearly Sales Analysis: 2005-2006 (H1)
(In US$ billion) IV-49

Table 55: Half Yearly Sales Analysis by Quarter: 2005-
2006 (H1) (In US$ billion) IV-49

Table 56: Annual Sales Analysis: 2003-2005 (In US$
billion) IV-49

Table 57: Quarterly Annual Sales Analysis: 2004-2005
(In US$ billion) IV-49

Table 58: Annual Sales Analysis by Business Segment:
2004-2005 (In US$ billion) IV-50

Table 59: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ billion) IV-50
32. Ameriteck (India) IV-53
33. Amplusnet Software& Services (Romania) IV-54
34. AMZ Access, Inc. (USA) IV-55
35. AMZ Research, Inc. (USA) IV-56
36. Analysts International (USA) IV-57
Table 60: First Quarter Sales Analysis: 2005-2006 7 (In
US$ million) IV-57
37. Anite Managed IT Services (UK) IV-58
38. Antares Management Solutions (USA) IV-59
39. Anteon International Corporation (USA) IV-61
Table 61: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-62

Table 62: Annual Sales Analysis: 2003-2005 (In US$
million) IV-62

Table 63: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-62
40. Anthesys, Inc. (USA) IV-64
41. ApriorIT, Inc. (Ukraine) IV-64
42. Arnima Design India Private Limited (India) IV-65
43. Artedigital (USA) IV-66
44. ArtSoft Consult (Romania) IV-66
45. Asiawebmedia Technologies (India) IV-67
46. Aspen Software Consultants, Inc. (USA) IV-67
47. Astergate Solutions (India) IV-68
48. Atos Origin SA (France) IV-69
Atos Origin (The Netherlands) IV-70
49. Auriga (USA) IV-71
50. Automatic Data Processing, Inc. (USA) IV-72
Table 64: Nine Months Sales Analysis: 2005-2006 (Nine
Months Ended, March) (In US$ million) IV-73

Table 65: Annual Sales Analysis: 2003-2005 (In US$
million) IV-73
51. Auxis, Inc. (USA) IV-75
52. AvionTechnology (USA) IV-77
53. Azertia Group (Spain) IV-78
Azertia USA (USA) IV-78
54. BearingPoint, Inc. (USA) IV-80
55. Belsoft (Belarus) IV-85
56. Beyond IT SA (Argentina) IV-86
57. Beyondsoft (China) IV-87
58. Bharti Pacific Business Solutions (India) IV-88
59. Bijjam Information Technologies, Inc. (USA) IV-89
60. Binary Semantics (USA) IV-89
61. BM Softnext Pvt., Ltd. (India) IV-90
62. BorderlessMind (India) IV-90
63. Boston SoftDesign, Inc.(USA) IV-90
64. Brasil Telecom Participações (Brazil) IV-91
65. BrickRed Technologies (India) IV-92
66. British Telecom PLC (UK) IV-93
Table 66: Annual Sales Analysis: 2003-2005 (In £
million) IV-94

Table 67: Annual Sales Analysis by Segment: 2004-2005
(In £ million) IV-94

Table 68: Annual Sales Analysis by Geographic Region:
2004-2005 (In £ million) IV-94
67. Bulgarian Outsourcing Company (Bulgaria) IV-106
68. Business Connexion (South Africa) IV-106
69. Calence LLC (USA) IV-107
70. CAMO Technologies (USA) IV-108
71. Capgemini (France) IV-109
Capgimini Ernst & Young U.S. LLC (USA) IV-110
Capgemini UK PLC (UK) IV-111
72. Castor Technologies, Inc. (USA) IV-113
73. CCS Technologies (P) Ltd. (India) IV-113
CCS Technologies (P) Ltd. (Australia) IV-113
74. Cellent AG (Germany) IV-114
75. Cepios Group (India) IV-117
76. Ceridian Corporation (USA) IV-118
Table 69: First Quarter Sales Analysis: 2005-2006 (In
US$ billion) IV-119

Table 70: First Quarter Sales Analysis by Segment:
2005-2006 (In US$ billion) IV-119

Table 71: Annual Sales Analysis: 2004-2005 (In US$
billion) IV-119

Table 72: Annual Sales Analysis by Quarter: 2004-2005
(In US$ billion) IV-120

Table 73: Annual Sales Analysis by Segment: 2004-2005
(In US$ billion) IV-120
77. CGI Canada (Canada) IV-122
Table 74: Half Yearly Sales Analysis: 2005-2006 (H1)
(In Can$ million) IV-123

Table 75: Half Yearly Sales Analysis by Segment: 2005-
2006 (H1) (In Can$ million) IV-123

Table 76: Half Yearly Sales Analysis by Geographic
Region: 2005-2006 (H1) (In Can$ million) IV-123

Table 77: Annual Sales Analysis: 2003-2005 (In Can$
million) IV-123

Table 78: Annual Sales Analysis by Quarter: 2004-2005
(In Can$ million) IV-123

Table 79: Annual Sales Analysis by Segment: 2004-2005
(In Can$ million) IV-124

Table 80: Annual Sales Analysis by Geographic Region:
2004-2005 (In Can$ million) IV-124

Table 81: Annual Sales Analysis by Segment: 2003-2004
(In Can$ million) IV-124

Table 82: Annual Sales Analysis by Geographic Region:
2003-2004 (In Can$ million) IV-124
78. Chemionix Solutions (India) IV-127
79. Cheshta Infotech Pvt., Ltd. (India) IV-127
80. Ci&T Software SA (Brazil) IV-128
81. CIL Technosoft (India) IV-129
82. Cincom Systems, Inc. (USA) IV-131
83. CISIoffshore (France) IV-134
84. Cogitum LC (USA) IV-135
85. Cognizant Technology Solutions (USA) IV-136
Table 83: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-137

Table 84: First Quarter Sales Analysis by Segment:
2005-2006 (In US$ million) IV-137
Table 85: First Quarter Sales Analysis by Geographic
Region: 2005-2006 (In US$ million) IV-138
Table 86: Annual Sales Analysis: 2003-2005 (In US$
million) IV-138

Table 87: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-138

Table 88: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-138

Table 89: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-139

Table 90: Annual Sales Analysis by Segment: 2003-2004
(In US$ million) IV-139

Table 91: Annual Sales Analysis by Geographic Region:
2003-2004 (In US$ million) IV-139
86. Computacenter PLC (UK) IV-141
87. Computer Enterprises, Inc. (India) IV-142
88. Computer Sciences Corporation (CSC) (USA) IV-143
Table 92: Annual Sales Analysis: 2004-2006 (In US$
million) IV-143

Table 93: Annual Sales Analysis by Quarter: 2005-2006
(In US$ million) IV-144

Table 94: Annual Sales Analysis by Geographic Region:
2005-2006 (In US$ million) IV-144
89. Covisint- Compuware (USA) IV-147
90. Conkurent LLC (USA) IV-149
91. Connect2web (UK) IV-150
92. Consult IT Now ™ Group (Russia) IV-151
93. Consulting-Technologies (USA) IV-151
94. Convergys Corporation (USA) IV-152
Table 95: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-153

Table 96: First Quarter Sales Analysis by Segment:
2005-2006 (In US$ million) IV-154

Table 97: Annual Sales Analysis: 2003-2005 (In US$
million) IV-154

Table 98: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-154

Table 99: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-154

Table 100: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-154
95. Corbus LLC (USA) IV-161
96. Covansys Corporation (USA) IV-162
Table 101: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-162

Table 102: Annual Sales Analysis: 2004-2005 (In US$
million) IV-162
97. Covient.Com (USA) IV-165
98. CoVisible Solutions Pvt., Ltd. (India) IV-166
99. CSF Group PLC (UK) IV-167
100. Cyber e-Soft India (India) IV-168
101. Cyber Futuristics India Private Limited (India) IV-170
102. Cyber Infrastructure (India) IV-171
103. Cybermax Solutions (India) IV-172
104. CyberThink, Inc. (USA) IV-173
Cyberthink Info Tech Pvt., Ltd. (India) IV-174
Cyberthink Limited (UK) IV-175
105. Cygnet Infotech Pvt., Ltd. (India) IV-176
106. Daemon Information Systems (India) IV-177
107. Daffodil Solutions (India) IV-178
108. Daimler-Benz InterServices (Debis) AG (Germany) IV-178
109. Dalian Hi-Think Computer Technology Co., Ltd. (China) IV-179
110. DataArt, Inc. (USA) IV-181
111. DH&C Outsourccing (Brazil) IV-182
112. Dell, Inc. (USA) IV-183
Table 103: First Quarter Sales Analysis: 2006-2007 (In
US$ billion) IV-184

Table 104: First Quarter Sales Analysis by Product:
2006-2007 (In US$ billion) IV-184

Table 105: First Quarter Sales Analysis by Geographic
Region: 2006-2007 (In US$ billion) IV-184

Table 106: Annual Sales Analysis: 2004-2006 (In US$
billion) IV-185

Table 107: Annual Sales Analysis by Product: 2005-2006
(In US$ billion) IV-185

Table 108: Annual Sales Analysis by Goegraphic Region:
2005-2006 (In US$ billion) IV-185
113. Dextrogroup (Germany) IV-196
114. Digital Fuel Technologies, Inc. (USA) IV-196
115. Digital Horizons (India) IV-197
116. Diveo Internet de México S. de R.L. de CV (Mexico) IV-197
117. DNT Consulting, Inc. (USA) IV-198
118. Dynamic Web Technologies (India) IV-199
119. E2 Technology Partners (Romania) IV-199
120. Eastern Jilong Sdn. Bhd. (Malaysia) IV-200
121. Edgetech Computing, Inc. (Canada) IV-200
122. Efextra eSolutions Pvt., Ltd. (India) IV-201
123. Eldev (Belarus) IV-201
124. Electronic Data Systems Corporation (EDS) (USA) IV-202
Table 109: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-203
Table 110: First Quarter Sales Analysis by Geographic
Region: 2005-2006 (In US$ million) IV-203
Table 111: Annual Sales Analysis: 2004-2005 (In US$
million) IV-203

Table 112: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-203

Table 113: Annual Sales Analysis by Geographic Region:
2003-2004 (In US$ million) IV-204
MphasiS BFL Limited (India) IV-210
Table 114: Annual Sales Analysis: 2004-2005 (In INR
million) IV-211

Table 115: Annual Sales Analysis by Segment: 2004-2005
(In INR million) IV-211
Medas Limited (UK) IV-212
125. Emboss Technopreneurs Pvt., Ltd. (India) IV-213
126. En Pointe Global Services, Inc. (USA) IV-213
127. Encodexindia (India) IV-214
128. EPRO Systems (Hong Kong) Ltd. (Hong Kong) IV-215
Table 116: Annual Sales Analysis: 2004-2005 (In HK$
million) IV-215
129. E-Softtek (India) IV-216
130. ETNA Software (Russia) IV-216
131. E-Vector Corporation (USA) IV-217
132. Evozon Systems (Australia) IV-217
133. ExpertGlobalResponse LLC (USA) IV-217
134. Eyesmax Software Pvt., Ltd. (India) IV-218
135. e-Zest Solutions Pvt., Ltd. (India) IV-219
136. Fabeon Corporation (USA) IV-221
137. Fairdeal Software Consultants Pvt., Ltd. (India) IV-221
138. Fiserv, Inc. (USA) IV-222
Table 117: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-223

Table 118: Annual Sales Analysis: 2003-2005 (In US$
million) IV-224
139. Flextronics Software Systems (India) IV-229
140. Flywork Development, Inc. (Russia) IV-231
141. Focal3 LLC (USA) IV-232
Focal3 (India) IV-233
142. FocusIT Denmark (Denmark) IV-234
143. Founder International North America, Inc. (USA) IV-234
144. FPT Software (Vietnam) IV-235
145. Freeborders (USA) IV-236
146. FSL Projects Ltd. (India) IV-237
147. Fujitsu Ltd. (Japan) IV-238
Table 119: Nine Months Sales Analysis: 2005-2006 (Nine
Months Ended, December) (In ¥ billion) IV-240

Table 120: Nine Months Sales Analysis by Segment: 2005
  • 2006 (Nine Months Ended, December) (In ¥ billion) IV-240
Table 121: Annual Sales Analysis: 2003-2005 (In ¥
billion) IV-241

Table 122: Annual Sales Analysis by Segment: 2004-2005
(In ¥ billion) IV-241

Table 123: Annual Sales Analysis by Geographic Region:
2004-2005 (In ¥ billion) IV-241
148. G&G Technologies, Inc. (USA) IV-248
149. Gateway Technolabs (India) IV-248
150. Genpact (USA) IV-249
151. Getronics NV (The Netherlands) IV-251
152. GFI Informatique (France) IV-254
Table 124: First Quarter Sales Analysis: 2005-2006 (Q1)
(In € million) IV-254

Table 125: Annual Sales Analysis: 2004-2005 (In €
million) IV-254

Table 126: Annual Sales Analysis by Quarter: 2004-2005
(In € million) IV-254
153. GitS (Mexico) IV-255
154. Global Cybersoft, Inc. (USA) IV-255
155. Globant (USA) IV-256
156. Group Technologies & Exports (India) IV-256
157. GroupSoft Technologies (India) IV-257
158. Growth Compusoft Exports Ltd. (India) IV-258
159. HalSys IT Solutions Pvt., Ltd. (India) IV-260
160. HCL Technologies Ltd. (India) IV-261
161. Heldi (Ukraine) IV-272
162. Hewlett-Packard Company (USA) IV-273
Table 127: Half Yearly Sales Analysis: 2005-2006 (H1)
(In US$ billion) IV-275

Table 128: Half Yearly Sales Analysis by Segment: 2005
  • 2006 (H1) (In US$ billion) IV-276
Table 129: Annual Sales Analysis: 2004-2005 (In US$
billion) IV-276

Table 130: Annual Sales Analysis by Segment: 2004-2005
(In US$ billion) IV-276

Table 131: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ billion) IV-276

Table 132: Annual Sales Analysis by Quarter: 2004-2005
(In US$ billion) IV-276
HP Business & IT Services (USA) IV-293
Triaton GmbH (Germany) IV-294
163. Hewitt Associates, Inc. (USA) IV-295
Table 133: Half Yearly Sales Analysis: 2005-2006 (H1)
(In US$ million) IV-295

Table 134: Annual Sales Analysis: 2004-2005 (In US$
million) IV-296

Table 135: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-296

Table 136: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-296

Table 137: Annual Sales Analysis by Geographic region:
2004-2005 (In US$ million) IV-296
164. HiddenBrains (India) IV-299
165. Hitachi Information Systems Ltd. (Japan) IV-300
Hitachi Consulting Corporation (USA) IV-300
166. Hi-Tech Export (USA) IV-301
167. Hytech Professionals LLC (USA) IV-301
168. I.T. United (China) IV-301
169. IBA Group (Czech Republic) IV-302
170. IBM Corporation (USA) IV-303
Table 138: Half Yearly Sales Analysis by Quarter: 2004
  • 2005 (H1) (In US$ million) IV-306
Table 139: Half Yearly Sales Analysis by Business
Segment: 2004-2005 (H1) (In US$ million) IV-306
IBM Global Services (USA) IV-312
IBM Canada Ltd. (Canada) IV-313
171. Icallbiz (India) IV-314
172. Icosoft (USA) IV-315
173. Icreon Communications Pvt., Ltd. (India) IV-315
174. International Datacasting Corporation (Canada) IV-316
Table 140: Annual Sales Analysis: 2004-2006 (In Can$
million) IV-316

Table 141: Annual Sales Analysis by Segment: 2005-2006
(In Can$ million) IV-317

Table 142: Annual Sales Analysis by Quarter: 2005-2006
(In Can$ million) IV-317
175. Ihotdesk (UK) IV-318
176. Impsat (USA) IV-319
Table 143: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-319

Table 144: First Quarter Sales Analysis by Service
Segment: 2005-2006 (Q1) (In US$ million) IV-320

Table 145: First Quarter Sales Analysis by Geographical
Region: 2005-2006 (Q1) (In US$ million) IV-320

Table 146: Annual Sales Analysis: 2004-2005 (In US$
million) IV-320

Table 147: Annual Sales Analysis by Service Segment:
2004-2005 (In US$ million) IV-320

Table 148: Annual Sales Analysis by Geographical
Region: 2004-2005 (In US$ million) IV-321
177. Independent Expert Group (Europe) IV-321
178. IndiainfoIT (India) IV-322
179. Indicium Technologies Pte Ltd. (Singapore) IV-323
180. Indyzen, Inc. (USA) IV-324
181. Infinity Informations (P) Ltd. (India) IV-324
182. Infocrossing, Inc. (USA) IV-325
Table 149: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-325

Table 150: Annual Sales Analysis: 2004-2005 (In US$
million) IV-326

Table 151: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-326
183. Infolink SA (Mexico) IV-327
184. Inforatio Solutions (Hungary) IV-328
185. Infosoftbd, Inc. (Bangladesh) IV-328
186. Infosys Technologies Limited (India) IV-329
Table 152: Annual Sales Analysis by Business Segment:
2005-2006 (In Rs billion) IV-329

Table 153: Annual Sales Analysis by Region: 2005-2006
(In Rs billion) IV-330
187. Infynita, Inc. (USA) IV-332
188. Insoft.com Pvt. Ltd. (India) IV-333
189. Inspur Worldwide Services (China) IV-333
190. Intelig Telecom (Brazil) IV-334
191. Intelligence-Soft Ltd. (Russia) IV-334
192. Intelsys Software Development Company (USA) IV-335
193. Interactive Business Systems, Inc. (USA) IV-336
194. Interactive World (India) IV-336
195. International Outsourcing Services (USA) IV-337
196. Interra Information Technologies, Inc. (USA) IV-341
197. Intersoft Konsalting (Macedonia) IV-341
198. Intrice LLC (Russia) IV-342
199. Invent-Soft (Belarus) IV-342
200. Invision.com, Inc. (USA) IV-343
201. Invitra Technologies (India) IV-344
202. IQ Software Services Ltd. (United Kingdom) IV-345
203. ISG Novasoft (USA) IV-346
204. Ishir Infotech (India) IV-348
Ishir Infotech (USA) IV-349
205. Isoftstone Information Service Corporation (China) IV-350
206. IT Outsourcing, Inc. (USA) IV-351
207. IT Outsourcing India (India) IV-352
208. IT Software Outsourcing Co., Ltd. (Russia) IV-353
209. Itechlogic (Russia) IV-354
210. Itellsolutions (India) IV-355
211. Itransition Software (Belarus) IV-356
212. Jeenec Technologies (India) IV-357
213. Kanbay International, Inc. (USA) IV-358
Table 154: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-359

Table 155: Annual Sales Analysis: 2003-2005 (In US$
million) IV-359

Table 156: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-359

Table 157: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-359
Kanbay International
Adjoined Consulting (USA) IV-362
214. Keane, Inc. (USA) IV-365
215. Keethaconsulting (USA) IV-366
216. Kevin Software & Design SRL (Romania) IV-366
217. Kring Technologies A/S (Denmark) IV-367
218. Krish Infotek (India) IV-367
219. KVG Consultants, Inc. (USA) IV-368
220. L-3 Microdyne Outsourcing, Inc. (USA) IV-368
221. Lanit-Tercom, Inc. (Russia) IV-369
222. LatinExperts S.A. (Argentina) IV-369
223. Leafnode Systems, Inc. (Canada) IV-370
224. Logic software, Inc. (Canada) IV-370
225. Logicacmg PLC (UK) IV-371
Table 158: Annual Sales Analysis: 2003-2005 (In
million) IV-371

Table 159: Annual Sales Analysis by Business Segment:
2004-2005 (In million) IV-372

Table 160: Annual Sales Analysis by Geographic Region:
2004-2005 (In million) IV-372
226. Logicsoft Technologies (India) IV-379
227. Lucent Technologies, Inc. (USA) IV-380
228. Lufthansa System Group GmbH (Germany) IV-395
229. Luxoft (USA) IV-396
230. Machine Solutions (Pvt), Ltd. (Pakistan) IV-397
231. Mag Studio Ltd. (Bulgaria) IV-398
232. Mascon Global Limited (India) IV-398
233. Mastek Ltd. (India) IV-399
Table 161: Half Yearly Sales Analysis: 2005-2006 (H1)
(In INR million) IV-399

Table 162: Annual Sales Analysis: 2003-2005 (In INR
million) IV-400

Table 163: Annual Sales Analysis by Business Segment:
2004-2005 (In INR million) IV-400
Mastek GmbH (Germany) IV-401
234. Maxima Technologies Inc.(Pakistan) IV-402
235. Media Development International (Canada) IV-402
236. Metasoft Ltd. (Ukraine) IV-403
237. mHave, LLC.(USA) IV-403
238. Mirchev Ideas (Bulgaria) IV-404
239. Murano Software, Inc (USA) IV-404
240. NCS Pte., Ltd. (Singapore) IV-405
241. Navisite, Inc. (USA) IV-409
Table 164: Nine Months Sales Analysis: 2005-2006 (Nine
Months Ended, April) (In US$ million) IV-410

Table 165: Nine Months Sales Analysis by Quarter: 2005
  • 2006 (Nine Months Ended, April) (In US$ million) IV-410
Table 166: Annual Sales Analysis: 2003-2005 (In US$
million) IV-410

Table 167: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-410
242. NEC Corporation (Japan) IV-412
Table 168: First Quarter Sales Analysis: 2005-2006 (Q1)
(In ¥ billion) IV-414

Table 169: Annual Sales Analysis: 2003-2005 (In ¥
billion) IV-414

Table 170: Annual Sales Analysis by Quarter: 2004-2005
(In ¥ billion) IV-414

Table 171: Annual Sales Analysis by Segment: 2004-2005
(In ¥ billion) IV-414

Table 172: Annual Sales Analysis by Geographic Region:
2004-2005 (In ¥ billion) IV-415
243. Ness Technologies, Inc. (USA) IV-421
Table 173: First Quarter Sales Analysis: 2005-2006 (Q1)
(In US$ million) IV-421

Table 174: Annual Sales Analysis: 2004-2005 (In US$
million) IV-422
244. Nest Technologies Corporation (USA) IV-423
245. Nestsoft Technologies (India) IV-425
246. Netbank, Inc. (USA) IV-426
247. NetCentrix Limited (UK) IV-428
248. Network Technologies and Designs India (India) IV-429
249. Newtok Technologies Pvt., Ltd. (India) IV-430
250. NIIT Technologies (India) IV-431
Table 175: Annual Sales Analysis: 2005-2006 (Q1) (In
INR Crore) IV-431
251. Novasoft, Inc. (USA) IV-433
252. NTT DATA Corporation (Japan) IV-434
253. Olive E-Business Pvt. Ltd. (India) IV-437
254. Orcim (UK) IV-437
255. Outsourcehome (USA) IV-438
256. Outsourcing Factory, Inc. (Canada) IV-438
257. Outsourcing Ukraine (Ukraine) IV-438
258. Oxinoss (India) IV-439
259. Paradigm Infotech, Inc. (USA) IV-439
260. Patni Computer Services Ltd. (India) IV-440
261. Pennywise Solutions Private Ltd. (India) IV-442
262. PGS Software (Poland) IV-442
263. Phasedata, Corporation (USA) IV-443
264. Primesys (Brazil) IV-444
265. Pringle Software Techonologies Pvt. Ltd., (India) IV-444
266. Progressys (Romania) IV-445
267. ProSoft (Lithuania) IV-445
268. Proteans, Inc. (USA) IV-446
269. Provati Tech Limited. (Bangladesh) IV-446
270. Psimetrics (Canada) IV-447
271. Pyramid Software, Inc. (USA) IV-447
272. Quad One Technologies Pvt., Ltd. (India) IV-448
273. QualHub Solutions Pvt. Ltd (India) IV-450
274. QualSoft Services (India) IV-452
275. Quantic Ltd. (Vietnam) IV-453
276. Raj Technologies Pvt., Ltd. (India) IV-454
277. RampRate, Inc. (USA) IV-455
278. Ratmir Labs Ltd. (Ukraine) IV-456
279. Rave Technologies (India) IV-456
280. Real Infoware Pvt., Ltd. (India) IV-457
281. Realworld Systems, Inc. (USA) IV-457
282. Reksoft (Russia) IV-458
283. Rigel Networks (India) IV-459
284. Ross Group, Inc. (USA) IV-460
285. RR Infotech Ltd. (India) IV-461
286. SAIC
Science Applications International Corporation (USA) IV-462
Table 176: Annual Sales Analysis: 2005-2006 (In US$
billion) IV-463

Table 177: Annual Sales Analysis by Quarter: 2005-2006
(In US$ billion) IV-463
287. Salesforce.com, Inc. (USA) IV-466
Table 178: First Quarter Sales Analysis: 2006-2007 (In
US$ million) IV-467

Table 179: First Quarter Sales Analysis by Geographic
Region: 2006-2007 (In US$ million) IV-467

Table 180: Annual Sales Analysis: 2004-2006 (In US$
million) IV-467

Table 181: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-467
288. SaM Solutions. (Germany) IV-469
289. Samsung SDS Co., Ltd. (South Korea) IV-470
290. SantexStandard (USA) IV-471
291. Sapaira Consulting Group (USA) IV-471
292. Satyam Computer Services Limited (India) IV-472
Table 182: Annual Sales Analysis: 2003-2005 (In US$
million) IV-475

Table 183: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-475
293. Savitr Software Services Private Limited (India) IV-480
294. Savvis, Inc. (USA) IV-481
Table 184: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-482

Table 185: First Quarter Sales Analysis by Segment:
2005-2006 (In US$ million) IV-482

Table 186: Annual Sales Analysis: 2003-2005 (In US$
million) IV-482

Table 187: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-482
295. ScienceSoft, Inc. (Belarus) IV-485
296. Shift Labs, Inc. (USA) IV-485
297. Shinetech Software, Inc. (China) IV-486
298. SI International, Inc. (USA) IV-489
Table 188: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-489

Table 189: Annual Sales Analysis: 2003-2005 (In US$
million) IV-490

Table 190: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-490
299. Siemens Business Services (Germany) IV-493
300. Sigma Global Solutions (Canada) IV-494
301. Siliconchips Computer Services Pvt., Ltd. (India) IV-494
302. SilkRoad (Vietnam) IV-495
303. SITS Corporation (India) IV-496
304. Sky Computer Services LLC (USA) IV-497
305. Smardec (Moscow) IV-498
306. Smart421 Ltd. (UK) IV-499
307. Softpilot.2000 (Ukraine) IV-499
308. SoftSerbia (Serbia) IV-500
309. Softwarium (Ukraine) IV-500
310. Sonda SA (Chile) IV-501
311. Stag Philippines, Inc. (Philippines) IV-502
312. StarTek, Inc. (USA) IV-503
Table 191: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-503

Table 192: Annual Sales Analysis: 2004-2005 (In US$
million) IV-503
313. Summersault, Inc. (Philippines) IV-505
314. Sunbow Technologies (Mauritius) IV-506
315. SWS Business Process Outsourcing Ltd. (Ireland) IV-507
316. Synapsis Technology, Inc. (USA) IV-508
317. Syntel, Inc. (USA) IV-509
318. TA ITconsulting LLC (USA) IV-509
319. Taragana (India) IV-510
320. Tarang Software Technologies (India) IV-510
321. Tata Consultancy Services (USA) IV-511
322. TatvaSoft (India) IV-511
323. TechCoder (USA) IV-512
324. TecServ, Inc. (USA) IV-514
325. Telecom Service Centres Ltd. (UK) IV-515
326. Telefonia Empresas (Brazil) IV-515
327. Telehouse Europe (UK) IV-516
328. TeNet Software Consultants (India) IV-516
329. The Charles Douglas Organisation Ltd. (UK) IV-517
330. The Outsourcing Network LLC (USA) IV-517
331. The Project Office (UK) IV-518
332. THUS Plc (UK) IV-519
Table 193: Annual Sales Analysis: 2004-2006 (In £
million) IV-519
333. TMA Solutions (Vietnam) IV-522
334. Topsys Solutions (Pvt) Ltd. (India) IV-522
335. Total Outsource, Inc. (India) IV-523
336. Tremend Software Consulting (Romania) IV-523
337. T-Systems (Germany) IV-524
Gedas AG (Germany) IV-527
T-Systems (Spain) IV-528
338. Unishores Ltd. (UK) IV-529
339. UNI-Star Business System (Philippines) IV-529
340. Unisys Corporation (USA) IV-530
Table 194: First Quarter Sales Analysis: 2005-2006 (In
US$ million) IV-531

Table 195: Annual Sales Analysis: 2003-2005 (In US$
million) IV-531

Table 196: Annual Sales Analysis by Quarter: 2004-2005
(In US$ million) IV-531

Table 197: Annual Sales Analysis by Segment: 2004-2005
(In US$ million) IV-532

Table 198: Annual Sales Analysis by Geographic Region:
2004-2005 (In US$ million) IV-532
Unisys Africa (South Africa) IV-535
341. Vasra, Inc. (USA) IV-536
342. Velocity Technology Solutions LLC (USA) IV-536
343. Vericenter, Inc. (USA) IV-537
344. Verizon Information Technologies, Inc. (USA) IV-538
345. Vertex Outsourcing (USA) IV-539
346. Vested Development, Inc. (USA) IV-540
347. Vfoursoft Business Solutions Private Limited (India) IV-540
348. Viet Tech Co., Ltd. (Vietnam) IV-541
349. Vipana (India) IV-541
350. Vision TRE (USA) IV-542
351. Waveaccess (Russia) IV-542
352. Web Space Station (USA) IV-543
353. Web Support and Outsourcing (Australia) IV-544
354. Webchroma (Nepal) IV-544
355. Webta (Ukraine) IV-545
356. Webulant, Inc. (USA) IV-545
357. Wipro Limited (India) IV-546
Table 199: Annual Sales Analysis: 2003-2005 (In INR
million) IV-547

Table 200: Annual Sales Analysis by Segment: 2004-2005
(In INR million) IV-547

Table 201: Annual Sales Analysis by Geographic Region:
2004-2005 (In INR million) IV-548
358. Wittmann & Partner (Romania) IV-552
359. Xansa UK Limited (UK) IV-553
Xansa (India) IV-556
360. Xwave (Canada) IV-557
361. Yash Technologies, Inc. (USA) IV-558
362. Zansys Technologies (India) IV-559
363. Zensar (India) IV-561
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  • Accenture Ltd. (US)
  • Affiliated Computer Services, Inc. (US)
  • Amdocs (US)
  • Antares Management Solutions (US)
  • Anteon International Corporation (US)
  • Atos Origin (The Netherlands)
  • Auriga (US)
  • Automatic Data Processing, Inc. (US)
  • BearingPoint, Inc. (US)
  • British Telecom Group Plc (UK)
  • Business Connexion (South Africa)
  • Capgemini (Germany)
  • Ceridian Corporation (US)
  • Cognizant Technology Solutions (US)
  • Computacenter Plc (UK)
  • Computer Sciences Corporation (US)
  • Convergys Corporation (US)
  • Daimler-Benz InterServices (debis) AG (Germany)
  • Electronic Data Systems Corporation (US)
  • Fujitsu Group (UK)
  • Fiserv (US)
  • Getronics NV (Holland)
  • HCL Technologies (India)
  • Hewlett-Packard (US)
  • HP Services
  • Hitachi Information Systems, Ltd. (Japan)
  • IBM Global Services (US)
  • Infosys Technologies Ltd. (India)
  • Keane, Inc. (US)
  • LogicaCMG Plc (UK)
  • Lufthansa System Group GmbH (Germany)
  • MphasiS BFL Ltd. (India)
  • NEC Corporation (Japan)
  • NIIT Technologies (India)
  • Satyam Computer Services Ltd. (India)
  • SAVVIS, Inc. (US)
  • SchlumbergerSema (US)
  • SI International, Inc. (US)
  • Siemens Business Services (US)
  • Triaton GmbH (Germany)
  • T-Systems (Germany)
  • Unisys Corporation (US)
  • Verizon Information Technologies (US)
  • Wipro Ltd. (India)
  • Xwave (Canada)
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5 of 4
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