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The State of Digital Banking in 2015

  • ID: 3494395
  • Report
  • November 2015
  • Region: United States
  • 21 Pages
  • Mercator Advisory Group

FEATURED COMPANIES

  • ACI Worldwide
  • BBVA
  • D+H
  • Euronet
  • GoBank
  • Monitise
  • MORE
Smartphone ownership has reached a tipping point in the United States, and two-thirds of financial institution’s banking customers now own some form of a smartphone. Consequently, mobile banking has become popular. With the consequent convergence of the online and mobile banking channels under way, the era of digital banking, which includes the best of both channels, has arrived. Banking customers now have a wide variety of choices as to how, when, and where to bank, including ways to access their accounts via computer, mobile phone, or tablet.

In a new report, The State of Digital Banking in 2015, Mercator Advisory Group reviews how digital banking is blossoming into a robust, full-featured suite of solutions across various deployment options, from computers to smartphones to tablets.

“Households are using a wide variety of devices when banking, from computers to smartphones to phablets and tablets, depending on preference and the types of transaction or interaction desired,” comments Ed O’Brien, author of the report.

Highlights of this report include:

- Changes in the online and mobile banking channels over the past five years

- Market overview of the evolving digital banking market

- CustomerMonitor 2014 survey statistics on U.S. consumers’ ownership and use of smartphones and tablets

- The importance of the customer experience in developing digital products and solutions

- The value of digital personal financial management (PFM) tools to financial institutions

- Digital banking and the direct bank concept

- Overview of digital banking vendors and products

Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • ACI Worldwide
  • BBVA
  • D+H
  • Euronet
  • GoBank
  • Monitise
  • MORE
1. Executive Summary

2. Market Overview
- The Evolving Digital Banking Market
- The Rise of Smartphone and Tablet Ownership Continues
- The Line Between Smartphones and Tablets Is Blurring
- Mobile Banking Can Spur Greater Interaction Between Banking Customers and FIs
- The Importance of Customer Experience in Developing Digital Products and Solutions
- PFM
- Mobile Security and Biometrics Show Potential for Increased Usage
- Digital Banking and the Direct Bank Concept
- The Path to Digital Banking

3. Digital Banking Vendors and Products Overview

4. Conclusions and Strategic Implications
- Endnotes

List of Figures

Figure 1: Evolving Digital Banking Capabilities
Figure 2: The Accelerating Pace of Adoption of Digital Banking Capabilities
Figure 3: U.S. Smartphone and Tablet Ownership Continues to Rise, 2010–2014
Figure 4: Consumers Increasingly Use FI Website and Mobile Apps When Accessing Mobile Banking
Figure 5: Fastest Growth in U.S. Mobile Ownership Is for Larger Smartphones and Smaller Tablets
Figure 6: Mobile Banking Users Communicate with Their Financial Institutions Most Often
Figure 7: Example of Using a Mobile Device to Prestage an ATM Withdrawal: FIS Cardless Cash Access
Figure 8: Using Fingerprint Identification to Identify and Authenticate Banking Customers
Figure 9: Digital Banking Solution Map
Figure 10: Cavion Mobile Banking Professional Solution
Figure 11: FIS Responsive Design Optimizes Screen Real Estate Across Devices, Including Tablets
Note: Product cover images may vary from those shown

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- ACI Worldwide
- Alkami
- Ally Bank
- BBVA
- BMO Harris Bank
- Capital One 360
- D+H
- Discover
- Envestnet
- Euronet
- FIS
- Fiserv
- GoBank
- Malauzai
- Meniga
- Monitise
- USAA
- Wintrust Financial
Note: Product cover images may vary from those shown
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