An opportunity to impress, Communication is easy isn't it? Well it may seem so, but consider honestly when was the last time you were involved in a breakdown of communications? And how long ago was one such a veritable derailment? For most people and in most organisations this happens regularly.
It matters. Communication - effective communication - makes thing happen. There can be a great deal hanging on it. Whether the communication concerned is a simple email, a contribution to a meeting, a report or a presentation, it can prompt agreement or action; it can seal a good deal, drive a hard bargain and enhance your profile and boost your reputation as it does so. Or not: for instance making a poor presentation may do real damage and allow no second chances, and an ill-considered report may come back to haunt you in months to come.
This book is the antidote to communications difficulty. It sets out proven, practical guidelines to ensure you can prepare (and prepare quickly) and deliver messages in a clear, succinct, precise, descriptive, informative, and impressive way - and that they are effective. That is, they achieve your purpose with others, however technical, complex or difficult the topics they may involve.
Take no risks. Guarantee communications success and enhance your profile as you do so.
- Chapter 2: What makes for effective communication
- Chapter 3: Prerequisites for success: preparation and listening
- Chapter 4: Being persuasive: getting agreement from others
- Chapter 5: Meetings: making them work
- Chapter 6: Presentations: speaking successfully 'on your feet'
- Chapter 7: Negotiation: making the best deal
- Chapter 8: Telephone communication: its special nature
- Chapter 9: The nature of the written word
- Chapter 10: The writing process: what to say and how to say it
- Chapter 11: The different forms of written communication
- Chapter 12: The ubiquitous email: dos and don'ts
- Chapter 13: Dealing with numbers
Patrick Forsyth runs Touchstone Training & Consultancy and is an experienced consultant, trainer and writer. He writes extensively on business matters and is the author of many successful business books including: How to Craft a Successful Business Communication and The Gentle Art of Getting Your Own Way – a layman's guide to being persuasive (Foulsham), Detox Your Career (Cyan) and Demystifying Marketing (IET).Frances Kay