inContact, Inc. (SAAS) - Financial and Strategic SWOT Analysis Review

  • ID: 3548991
  • SWOT Analysis
  • 44 pages
  • GlobalData
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inContact, Inc. (SAAS) - Financial and Strategic SWOT Analysis Review provides you an in-depth strategic SWOT analysis of the company’s businesses and operations. The profile has been compiled by the publisher to bring to you a clear and an unbiased view of the company’s key strengths and weaknesses and the potential opportunities and threats. The profile helps you formulate strategies that augment your business by enabling you to understand your partners, customers and competitors better.

The profile contains critical company information including:

- Business description – A detailed description of the company’s operations and business divisions.
- Corporate strategy – Analyst’s summarization of the company’s business strategy.
- SWOT Analysis – A detailed analysis of the company’s strengths, weakness, opportunities and threats.
- Company history – Progression of key events associated with the company.
- Major products and services – A list of major products, services and brands of the company.
- Key competitors – A list of key competitors to the company.
- Key employees – A list of the key executives of the company.
- Executive biographies – A brief summary of the executives’ employment history.
- Key operational heads – A list of personnel heading key departments/functions.
- Important locations and subsidiaries – A list and contact details of key locations and subsidiaries of the company.
- Detailed financial ratios for the past five years – The latest financial ratios derived from the annual financial statements published by the company with 5 years history.
- Interim ratios for the last five interim periods – The latest financial ratios derived from the quarterly/semi-annual financial statements published by the company for 5 interims history.


inContact Inc. (inContact) is a provider of cloud contact center software solutions. It helps contact centers to create effective customer experience through its portfolio of cloud contact center call routing, self-service and agent optimization solutions. Some of the major solutions that the company offers includes inContact Cloud Contact Center Platform, inContact Automatic Call Distributor (ACD), inContact Interactive Voice Response (IVR), MAX, CRM Integrations, Supervisor On-the-Go, Personal Connection Outbound Dialer, network connectivity and workforce optimization solutions, among others. The company also offers voice and data long distance services to its customers. The company's solutions cater to business process outsourcers, enterprise contact centers and government entities. The company and its subsidiaries operate in the US, the UK, Bolivia and Phillipines. inContact is headquartered in Utah, the US.

inContact, Inc. Key Recent Developments

Jan 28, 2016: Digital Health Company Selects inContact Cloud Solutions to Rapidly Scale Customer Service Operations

Key benefits of buying this profile include:

You get detailed information about the company and its operations to identify potential customers and suppliers.
- The profile analyzes the company’s business structure, operations, major products and services, prospects, locations and subsidiaries, key executives and their biographies and key competitors.

Understand and respond to your competitors’ business structure and strategies, and capitalize on their weaknesses. Stay up to date on the major developments affecting the company.
- The company’s core strengths and weaknesses and areas of development or decline are analyzed and presented in the profile objectively. Recent developments in the company covered in the profile help you track important events.

Equip yourself with information that enables you to sharpen your strategies and transform your operations profitably.
- Opportunities that the company can explore and exploit are sized up and its growth potential assessed in the profile. Competitive and/or technological threats are highlighted.

Scout for potential investments and acquisition targets, with detailed insight into the companies’ strategic, financial and operational performance.
- Financial ratio presented for major public companies in the profile include the revenue trends, profitability, growth, margins and returns, liquidity and leverage, financial position and efficiency ratios.

Gain key insights into the company for academic or business research.
- Key elements such as SWOT analysis, corporate strategy and financial ratios and charts are incorporated in the profile to assist your academic or business research needs.

Note: Some sections may be missing if data is unavailable for the company
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List of Tables

List of Figures

Section 1 - About the Company

inContact, Inc. - Key Facts

inContact, Inc. - Key Employees

inContact, Inc. - Key Employee Biographies

inContact, Inc. - Major Products and Services

inContact, Inc. - History

inContact, Inc. - Company Statement

inContact, Inc. - Locations And Subsidiaries

Head Office

Other Locations & Subsidiaries

Section 2 – Company Analysis

inContact, Inc. - Business Description

inContact, Inc. - Corporate Strategy

inContact, Inc. - SWOT Analysis

SWOT Analysis - Overview

inContact, Inc. - Strengths

Strength - Sales: Software

Strength - Business Performance: Network Connectivity

Strength - Research and Development

inContact, Inc. - Weaknesses

Weakness - Cost Efficiency: Software

inContact, Inc. - Opportunities

Opportunity - New Contracts

Opportunity - Strategic Acquisitions

Opportunity - New Product Launches

inContact, Inc. - Threats

Threat - Technological Changes

Threat - Intense Competition

Threat - Government Rules and Regulations

inContact, Inc. - Key Competitors

Section 3 – Company Financial Ratios

Financial Ratios - Capital Market Ratios

Financial Ratios - Annual Ratios

Performance Chart

Financial Performance

Financial Ratios - Interim Ratios

Financial Ratios - Ratio Charts

Section 4 – Company’s Recent Developments

Jan 28, 2016: Digital Health Company Selects inContact Cloud Solutions to Rapidly Scale Customer Service Operations

Section 5 – Appendix


Ratio Definitions

About us

Contact Us


List of Tables

inContact, Inc., Key Facts

inContact, Inc., Key Employees

inContact, Inc., Key Employee Biographies

inContact, Inc., Major Products and Services

inContact, Inc., History

inContact, Inc., Other Locations

inContact, Inc., Subsidiaries

inContact, Inc., Key Competitors

inContact, Inc., Ratios based on current share price

inContact, Inc., Annual Ratios

inContact, Inc., Interim Ratios

Currency Codes

Capital Market Ratios

Equity Ratios

Profitability Ratios

Cost Ratios

Liquidity Ratios

Leverage Ratios

Efficiency Ratios

List of Figures

inContact, Inc., Performance Chart (2011 - 2015)

inContact, Inc., Ratio Charts
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