ICT Services for SMEs: Worldwide Trends and Forecasts 2015-2020

  • ID: 3602563
  • Report
  • Region: Global
  • 40 pages
  • Analysys Mason Group
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Cloud Services Revenue Will Grow From USD5.0 Billion to USD22.9 Billion in 2020, at a CAGR of 29.1%
"SME adoption of cloud services is uneven worldwide – take-up in Asia and Europe is lagging behind that in the USA."

Information and communications technology (ICT) services market revenue for small- and medium-sized enterprises (SMEs) will increase from USD166 billion in 2014 to USD193 billion in 2020. SMEs are a significant opportunity for operators, because there are many of them – more than 350 million SMEs worldwide employ 1.9 billion people in 2014. Communications service providers (CSPs) are moving to take full control of cloud SME strategy, adding value with cloud enablement, provisioning and analytics.

This report provides:

- average revenue per user (ARPU), revenue and connections for:
- 18 ICT services, in four categories (mobile voice and data, fixed voice, fixed broadband and video, cloud services)
- micro, small and medium-sized enterprises
- eight geographical regions
- eight countries
- revenue per SME
- analysis of the SME market in the eight countries, and worldwide.

Data coverage

Mobile voice and data

- Voice
- Messaging
- Handset data
- Broadband
- M2M

Fixed voice

- Narrowband
- Voice over broadband (VoBB)

Fixed broadband

- xDSL
- FTTP
- Cable modem
- Ethernet
- Leased line

Cloud services

- Mobile device management
- Unified communications
- Remote desktop
- Cloud IaaS
- Cloud SaaS

Video services

- Pay TV

Regions

- Central and Eastern Europe (CEE)
- Developed Asia--Pacific (DVAP)
- Emerging Asia--Pacific (EMAP)
- Latin America (LATAM)
- Middle East and North Africa (MENA)
- North America (NA)
- Sub-Saharan Africa (SSA)
- Western Europe (WE)

Who Needs to Read this Report

- This report will enable communication services providers (CSPs) to identify key areas for revenue growth, both in terms of geographical
markets and individual services.
- It is also of interest to vendors who may wish to target the SME market in particular, and to third-party service providers that may seek
collaborative relations with CSPs.

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6.Executive summary: Worldwide SME ICT revenue will accelerate as cloud services become more widespread
7.Executive summary: Recommendations for operators to maximise SME ICT revenue
8.Worldwide trends
9.Worldwide: SME ICT services revenue worldwide will grow at a CAGR of 2.6% between 2014 and 2020
10.Worldwide: Mobile retail revenue will continue to grow, but there will be a strong shift from traditional services to data
11.Worldwide: Traditional fixed voice revenue will decline, with a marked transition towards IP-based telephony
12.Worldwide: Fixed broadband and video services are set to grow strongly
13.Worldwide: Cloud retail revenue will grow rapidly, although penetration will remain low
14.Regional trends
15.Regional trends: Emerging markets will account for 43% of worldwide SME ICT revenue by 2020
16.Regional trends: LATAM and SSA are experiencing the fastest rates of growth EMAP has the greatest absolute revenue growth
17.Regional trends: The strongest revenue growth in developed and emerging regions comes from mobile data and cloud services
18.Regional trends: CSPs are now focused on developing portfolios with customers' entire 'technology journey' in mind
19.Country-level trends
20.France: Cloud services will alleviate a falling SMT ICT revenue stream
21.Germany: A higher share of medium businesses secure a steady revenue growth stream
22.Indonesia: There is potential for strong SME ICT revenue growth, driven by mobile services in small enterprises
23.Malaysia: a strong medium-sized enterprise segment will drive overall SME ICT revenue growth
24.Spain: Loss of mobile revenue is the key driver behind falling SME ICT revenue
25.Turkey: Modest overall SME ICT revenue growth is driven by increased mobile revenue and cloud services
26.UK: SME ICT revenue remains flat because cloud services are replacing traditional fixed voice services
27.USA: Growth in the number of enterprises will keep SME ICT revenue on the rise
28.Forecast methodology and assumptions
29.Forecast methodology and assumptions: market definition
30.Forecast methodology and assumptions: methodology
31.Forecast methodology and assumptions: taxonomy [1]
32.Forecast methodology and assumptions: taxonomy [2]
33.Definition of geographical regions [1]
34.Definition of geographical regions [2]
35.About the authors

List of figures
Figure 1: SME ICT services retail revenue, worldwide, 2014-2020
Figure 2: SME ICT retail revenue by size of enterprise, worldwide, 2014-2020
Figure 3: SME mobile retail revenue by service, worldwide, 2014-2020
Figure 4: SME fixed voice retail revenue by service, worldwide, 2014-2020
Figure 5: SME fixed broadband revenue by service, worldwide, 2014-2020
Figure 6: SME cloud services revenue by service, worldwide, 2014-2020
Figure 7: SME ICT retail revenue and share of total by region, 2014-2020
Figure 8: SME ICT retail revenue by region, worldwide, 2014-2020
Figure 9: SME ICT retail revenue per enterprise by service category, developed regions, 2014 and 2020
Figure 10: SME ICT retail revenue per enterprise, by service category, emerging regions, 2014 and 2020
Figure 11: Availability of cloud-based services to SMEs from main operators in eight countries, 2015
Figure 12a: SME ICT revenue by enterprise category, France, 2014-2020
Figure 12b: SME ICT revenue per enterprise by service category, France, 2014-2020
Figure 13a: SME ICT revenue by enterprise category, Germany, 2014-2020
Figure 13b: SME ICT revenue per enterprise by service category, Germany, 2014-2020
Figure 14a: SME ICT revenue by enterprise category, Indonesia, 2014-2020
Figure 14b: SME ICT revenue per enterprise by service category, Indonesia, 2014-2020
Figure 15a: SME ICT revenue by enterprise category, Malaysia 2014-2020
Figure 15b: SME ICT revenue per enterprise by service category, Malaysia, 2014-2020
Figure 16a: SME ICT revenue by enterprise category, Spain, 2014-2020
Figure 16b: SME ICT revenue per enterprise by service category, Spain, 2014-2020
Figure 17a: SME ICT revenue by enterprise category, Turkey 2014-2020
Figure 17b: SME ICT revenue per enterprise by service category, Turkey, 2014-2020
Figure 18a: SME ICT revenue by enterprise category, UK, 2014-2020
Figure 18b: SME ICT revenue per enterprise by service category, UK, 2014-2020
Figure 19a: SME ICT revenue by enterprise category, USA, 2014-2020
Figure 19b: SME ICT revenue per enterprise by service category, USA, 2014-2020
Figure 20: Micro-, small- and medium-sized SMEs as a proportion of enterprises and SME employees as a proportion of employees, worldwide
Figure 21: Enterprises and employees by enterprise size, worldwide, 2014
Figure 22a: Regional breakdown used in this report
Figure 22b: Regional breakdown used in this report

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- France
- Germany
- Indonesia
- Malaysia
- Spain
- Turkey
- UK
- USA
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