Market research analysts estimate, telecom cloud billing services reached a market size of USD 2.3 billion in 2014. The market is dominated by prepaid subscribers with close to 79% of GSM subscribers using these services. Most telecom operators cater to the requirements of this market. Currently, many telecom service providers are adopting a customer-centric business model to increase their prepaid customer base. As a result, they are combining multiple services and offering bundled services based on individual requirements.
Such business models require real-time billing for every individual service usage. Because of the customer-centric approach, the demand for bundled services is increasing rapidly in the prepaid customer segment. The market is experiencing the growing prevalence of many operation support systems (OSS)/ and business support systems (BSS) solutions that accommodate multiple services and a large subscriber base for real-time and online billing processes. As per the market forecast, most telecom operators are likely to shift to an online billing process for bill generation and payment receipt during the forecast period.
Research scope of the global telecom cloud billing services market
To calculate the market size, Market research analysts have considered revenue generated from the sale of cloud billing services, that include subscription and update charges. The revenue from the following segments is considered:
- Embedded billing
- Convergent billing
- D2C billing
- Prepaid billing
- Post-paid billing
Geographical segmentation of the global telecom cloud billing services market
In terms of telecom billing, APAC leads the market with approximately 35% market share due to the increase in the number of mobile subscriptions in the region. In China, the increasing adoption of multiple telecom services by customers drives the market. In India, due to the increased competition, many communication service providers are providing flexible tariff plans and multiple services. The market scenario in APAC will present a significant opportunity for cloud billing services companies in the region through 2019.
Vendor landscape of the global telecom cloud billing services market
The increased usage of data services being provided by telecom operators has created a need for a robust billing system. Intense competition in the global telecom billing software market drives the adoption of telecom billing software. To counter the declining average revenue per user, telecom operators are expected to capitalize on value-added services (VAS). It is expected to emerge as a key revenue channels in developed markets such as North America and Europe.
Other prominent vendors in the market include Amazon, Aria Systems, BMC Software, Cerillion, ChargeBee, Chargify, Cloudability, Comarch, Convergys, cVidya, Ericsson, IBM, Recurly, Redknee, SAP, Vindicia, and Zuora.
Key questions answered in the report
- What are the key factors driving the telecom cloud billing services market?
- What are the key market trends impacting the growth of the telecom cloud billing services market
- What are the various opportunities and threats faced by the vendors in the telecom cloud billing services market?
- Trending factors influencing the market shares for EMEA, APAC, and Americas?
- Key outcome of the five forces analysis on the telecom cloud billing services market?
- Growth forecast of the telecom cloud billing services market until 2019?
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- Market overview
- Offerings of the top vendors
- Research methodology
- Economic indicators
- Key market highlights
- Telecommunication industry overview
- Billing and customer care systems
- Evolution of telecom billing systems
- Introduction to billing systems and cloud computing
- OSS/BSS system in telecom sector
- Opportunities in cloud computing for telecom sector
- Services offered by cloud billing solution providers
- Telecom vendors as cloud service providers
- Telecom operators as cloud users
- Billing on cloud
- Market overview
- Global telecom billing market
- Global cloud billing services market
- Global telecom cloud billing services market
- Five forces analysis
PART 08: Geographical segmentation
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
- Competitive analysis
- Key vendor analysis
- Other prominent vendors
PART 16: Key vendor analysis
- CGI Systems
- List of abbreviations
Exhibit 01: Product offerings
Exhibit 02: Evolution of telecom billing systems
Exhibit 03: Segments of billing system
Exhibit 04: Workflow of billing in telecom sector
Exhibit 05: Telecom operators as cloud users
Exhibit 06: Global telecom billing market ($ billions)
Exhibit 07: Global cloud billing services market ($ billions)
Exhibit 08: Global telecom cloud billing services market ($ billions)
Exhibit 09: Five forces analysis
Exhibit 10: Global telecom cloud billing market by geography 2014 (percentage)
Exhibit 11: Impact of drivers
Exhibit 12: Impact of drivers and challenges
Exhibit 13: Amdocs: Business segmentation by revenue 2014
Exhibit 14: Amdocs: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 15: Amdocs: Geographical segmentation by revenue 2014
Exhibit 16: CGI: Business segmentation by revenue 2014
Exhibit 17: CGI: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 18: CGI: Geographical segmentation by revenue 2014
Exhibit 19: CSC: Business segmentation by revenue 2015
Exhibit 20: CSC: Business segmentation by revenue 2014 and 2015 ($ billions)
Exhibit 21: Oracle: Business segmentation by revenue 2014
Exhibit 22: Oracle: Business segmentation by revenue 2013 and 2014 ($ million)
Exhibit 23: Oracle: Geographical segmentation by revenue 2014
The author of the report recognizes the following companies as the key players in the Global Telecom Cloud Billing services: Amdocs, CSC, CGI, NetCracker and Oracle
Other Prominent Vendors in the market are: Amazon, Aria Systems, BMC Software, Cerillion, ChargeBee, Chargify, Cloudability, Comarch, Convergys, cVidya, Ericsson, IBM, Recurly, Redknee, SAP, Vindicia, and Zuora.
Commenting on the report, an analyst from the research team said: “The global telecom cloud billing services market is expected to experience moderate growth because of the emergence of some positive trends. One such trend is the adoption of next generation user provisioning solutions.”
According to the report, the key driver of this market is increased demand for real-time and online billing processes. Cloud-based billing services improve billing operations by analyzing purchase patterns, thus enhancing the customer experience. The growing need to streamline the billing process and make it easy for operators to understand and track data is also leading to more implementation of cloud-based billing services. This helps providers track calls and offer real-time access to the user.
Further, the report states that data migration is proving a challenge to cloud billing. Information includes the personal data of customers together with their financial data, which need to be integrated with the software.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
- Aria Systems
- BMC Software