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Great Answers to Tough Questions at Work

  • ID: 3609806
  • Book
  • 310 Pages
  • John Wiley and Sons Ltd
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"Keep this book close at all times. Simply vital reading for all who need to answer tough questions and enhance their reputation as a result"
Roger Harrop, Award–Winning International Business Speaker and Past President of the Professional Speaking Association

ALWAYS KNOW THE RIGHT THING TO SAY

We′ve all been in that situation where we′re asked a tough question by the boss, interviewer or client and end up saying something really stupid, wrong or self–defeating. When caught in these challenging situations, how do you work out what to say and how best to say it?

WINNING ANSWERS EVERY TIME

Global communications speaker Michael Dodd gives you the golden formulae and proven tactics for coming up with the best possible answers to the worst possible questions.

You will learn how to:

  • Give consistently great answers for the benefit of yourself and your questioners
  • Work out what to say when you don′t know the answers
  • Become more influential by having more controlled and positive conversations
  • Handle challenging questions in all kinds of situations, including meetings, presentations, negotiations and more

By boosting your answers, life in the workplace will become more enjoyable, effective and successful. It will help you to become a game–changing, inspirational communicator!

"A compelling read which builds on Michael Dodd′s wealth of experience as a journalist, speaker and someone who works regularly with business leaders on developing their communication skills. I recommend it to anyone who needs to provide winning answers to really tough questions no matter what the circumstances"
Ian Price, Chief Executive, Academy for Chief Executives

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Introduction: Helping You Thrive On Blowtorch–On–The–Belly Questioning 1

PART ONE: THE TOOLS YOU NEED 13

1. Winning Answers Every Time 15

2. Crafting the Right Message to Underpin Every Answer 33

3. Harnessing the Power of Stories 55

4. Finding Out in Advance Then Planning For It 75

5. The First Golden Formula Simple as ABCDE 85

6. The Second Golden Formula What to Say When Something Goes Seriously Wrong 107

7. Maximizing the Impact of Your Examples and Stories 123

8. Getting Your Performance Right 137

9. Conveying Your Answers to Different Personality Types 157

PART TWO: USING YOUR NEW TOOLS 171

10. Great Answers for Prospects 173

11. Great Answers During Price Negotiations 191

12. Great Answers for Clients 209

13. Great Answers in Those Nerve–Wracking Job Interviews 223

14. Great Answers for Your Boss 239

15. Great Answers in Presentations, at Events and in Meetings 253

16. Shining Out Through the Media and at Public Grillings 269

Ongoing Enhancement: Great Answers For Your Inspirational Future 287

About the Author 291

Acknowledgements 293

Index 297

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Michael Dodd
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