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The Handbook of International Crisis Communication Research. Handbooks in Communication and Media

  • ID: 3610147
  • Book
  • Region: Global
  • 552 Pages
  • John Wiley and Sons Ltd
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This handbook provides a timely international overview of the research in the field of crisis communication. Crisis communication has become global construct; a growth in media sources and usage has led to crises – as well as public communication about crises – crossing national and cultural boundaries. In addition, crises increasingly have a transnational impact, affecting commodity prices, impacting migration and translocation of victims, and changing national and international political agendas.  Other crisis factors, such as climate change, disease and conflicts, have a regional impact extending beyond national boundaries.

This book addresses these developments by discussing the theoretical, methodological, and practical implications of domestic and transnational crises. In addition, it provides a comprehensive overview of how scholarship in the field has developed in countries throughout the world. This book articulates a broader understanding of crisis communication, which includes work in different sub–disciplines and related fields including journalism, public relations, audience research, psychology, political science, sociology, economics, anthropology, and international communication. The chapters present concepts, findings, and their implications regarding a broad range of crisis types, such as war, terrorism, natural disasters, pandemia and organizational crises. In addition, this volume will outline methods and challenges of studying crisis communication cross–culturally. 

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Notes on Contributors ix

Introduction: Searching for an Integrative Approach to International Crisis Communication Research

1. Significance and Structure of International Risk and Crisis Communication Research: Toward an Integrative Approach 1Andreas Schwarz, Matthew W. Seeger, and Claudia Auer

Part I Disciplinary Foundations for International Crisis Communication Research 11

Political Science

2. Political Science Research on Crises and Crisis Communications 13Saundra K. Schneider and Marty P. Jordan

Management and Economics

3. Delving into the Roots of Crises: The Genealogy of Surprise 24Christophe Roux Dufort


4. The Psychology of Crisis Communication 34M. Brooke Rogers and Julia M. Pearce


5. Sociological Foundations of Crisis Communication 45Martin Voss and Daniel F. Lorenz


6. Crisis in Social Anthropology: Rethinking a Missing Concept 56Stefan Beck and Michi Knecht

Communication: Toward an Integrative Approach

7. Communication Conclusions for an Integrative Approach to International Crisis Communication Research 66Claudia Auer, Andreas Schwarz, and Matthew W. Seeger

Part II Actors and Institutional Communicators in International Crises 73


8. Military, Government, and Media Management in Wartime 75Kathrin Schleicher


9. Crisis Communication and Terrorist Attacks 85Owen Hargie and Pauline Irving

Natural Disasters/Pandemia

10. Communication Concerning Disasters and Pandemics: Coproducing Community Resilience and Crisis Response 96Jenni Hyvärinen and Marita Vos

Organizational Crisis

11. International Organizational Crisis Communication: A Simple Rules Approach to Managing Crisis Complexity 108Robert R. Ulmer and Andrew S. Pyle

Political Crisis

12. Conceptualizing Political Crisis and the Role of Public Diplomacy in Crisis Communication Research 119Claudia Auer

Part III The Role of the Media in the Construction of International Crises 133


13. The Role of the Media in the Discursive Construction of Wars 135Stig Arne Nohrstedt


14. Terrorism and the Role of the Media 145Liane Rothenberger

Natural Disasters/Pandemia

15. Media Framing of Disasters: Implications for Disaster Response Communicators 155J. Suzanne Horsley

Organizational Crisis

16. Organizational Crisis and the News Media 165Mario Schranz and Mark Eisenegger

Political Crisis

17. Political, Social, and Economic Crises in Public Communication 175Kurt Imhof

Part IV Domestic and International Audiences in the Context of Crisis Communication 189


18. War, Media, and Public Opinion: A Battle for Hearts and Minds 191Michel M. Haigh


19. Terrorism Orchestrated Staging and Indicator of Crisis 200Wolfgang Frindte, Daniel Geschke, and Sebastian Wagner

Natural Disasters/Pandemia

20. Reoccurring Challenges and Emerging Threats: Crises and the New Millennium 212Patric R. Spence and Kenneth A. Lachlan

Organizational Crisis

21. Domestic and International Audiences of Organizational Crisis Communication: State of the Art and Implications for Cross Cultural Crisis Communication 224An Sofie Claeys and Andreas Schwarz

Political Crisis

22. Environmental Crises and the Public: Media Audiences in the Context of Environmental and Natural Threats and Disasters 236Jens Wolling

Part V The State of Crisis Communication Research Around the Globe 249

Crisis Communication Research in Africa

23. Crisis Communication Research in South Africa 251Herman Wasserman and Nathalie Hyde Clarke

24. Crisis Communication Research in Nigeria 259Amiso M. George

Crisis Communication Research in Asia

25. Crisis Communication Research in the Chinese Mainland 269Yi Hui Christine Huang, Fang Wu, Yang Cheng, and Joanne Chen Lyu

26. Crisis Communication Research in Singapore 283Augustine Pang

27. Crisis Communication Research in South Korea 292Sora Kim

28. Risk and Crisis Communication Research in India 302Ganga S. Dhanesh and Krishnamurthy Sriramesh

Crisis Communication Research in the Middle East

29. Crisis Communication Research in the Middle East & North Africa (MENA): Echoes of Normalizing Historical Crisis 313Ibrahim Saleh

30. Crisis Communication Research in Israel: Growth and Gaps 327Eytan Gilboa and Clila Magen

Crisis Communication Research in Australia and Oceania 31. Crisis Communication Research in Australia 337Chris Galloway

32. Crisis Communication Research in Aotearoa/New Zealand 347Ted Zorn, Margie Comrie, and Susan Fountaine

Crisis Communication Research in Western Europe 33. Crisis Communication Research in Germany 357Andreas Schwarz

34. Crisis Communication Research in Northern Europe 373Finn Frandsen and Winni Johansen

Crisis Communication Research in Eastern Europe

35. Crisis Communication Research in Eastern Europe: The Cases of Poland and Hungary 384Gyorgy Szondi and Pawe Surowiec

36. Crisis Management and Communication Research in Russia 397Sergei A. Samoilenko

Crisis Communication Research in Latin America

37. Crisis and Risk Communication Research in Colombia 411Jesús Arroyave and Ana María Erazo Coronado

Crisis Communication Research in North America

38. Crisis Communication Research in the United States 422Matthew W. Seeger, Alyssa Grace Sloan, and Timothy L. Sellnow

Part VI Challenges and Topics of Future Research on Crisis Communication 435

Conceptual and Methodological Challenges of Risk and Crisis Communication in the Twenty–first Century

39. Paradigms of Risk and Crisis Communication in the Twenty first Century 437Robert L. Heath and Michael J. Palenchar

40. Global Product Recall Communications and Regulatory Focus Theory 447Daniel Laufer

41. Methodological Challenges of International Crisis Communication Research 456W. Timothy Coombs

New Technologies in International Crisis Communication

42. New Technologies and Applications in International Crisis Communication and Disaster Management 465Andreas Schwarz, Jean Christophe Binetti, Wolfgang Broll, and Andreas Mitschele Thiel

43. The Future Role of Social Media in International Crisis Communication 478Chiara Valentini and Dean Kruckeberg

Preparation for International and Cross–cultural Crises

44. Preparing for International and Cross cultural Crises: The Role of Competing Voices, Inclusivity, and the Interplay of Responsibility in Global Organizations 489Timothy L. Sellnow and Shari R. Veil

45. Putting Research into Practice: Models for Education and Application of International Crisis Communication Research 499Alice Srugies

Summing Up and Looking Ahead: The Future of International Crisis Communication Research

46. Risk, Crisis, and the Global Village: International Perspectives 510Matthew W. Seeger, Claudia Auer, and Andreas Schwarz

Index 518

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Andreas Schwarz
Matthew W. Seeger
Claudia Auer
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Note: Product cover images may vary from those shown
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