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Engagement. Transforming Difficult Relationships at Work

  • ID: 3615642
  • Book
  • 208 Pages
  • John Wiley and Sons Ltd
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The essential resource for mastering the interpersonal side of managemen

In Engagement, bestselling authors Lee G. Bolman and Joan V. Gallos offer a compelling workplace parable to illustrate the strategies and skills needed to make unworkable relationships positive and productive. The book introduces the four–step SURE model, which offers rules of engagement for staying alert, grounded, and productive when faced with the prickly, taxing, or toxic folks who block progress, weigh you down, undermine your confidence, leave chaos in their wake, and cause a disproportionate share of headaches and sleepless nights.

Bolman and Gallos advocate that deeply engaging oneself, one another, and the situation is the best route to transform difficult relationships. They show how to unhook from the anger, stress, and frustration that limit your ability to see and appreciate better possibilities.

Working with difficult people—a problem employee, bully boss, chronically complaining coworker, mean–spirited associate, Machia–vellian teammate, or troubled colleague—all take a combination of strategy, confidence, determination, and skill. The authors show how to apply the four–step SURE model for overcoming the obstacles and frustrations that difficult people present.

Because it is written as a parable, Engagement offers you the opportunity to slow down and think about your reactions, compare your solutions with others, and view events through multiple perspectives—your own, the authors, and the characters in the story.

Engagement helps to better understand yourself, respond more effectively in your workplace, and handle challenges in ways that bring out the best in you and others.

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PREFACE xiii

INTRODUCTION xvii

SURE Rules of Engagement xx

How to Use This Book xxv

PART I REALITY 1

CHAPTER 1 The Choice 3

CHAPTER 2 The Boss 5

CHAPTER 3 A Single Step 7

INTERLUDE 1 Coping with Bullies 8

PART II BEGINNINGS ARE EVERYTHING 15

CHAPTER 4 The Motley Crew 17

CHAPTER 5 SOS 20

CHAPTER 6 The Ally 23

INTERLUDE 2 Managing the Boss 25

PART III COMPLEX CHARACTERS 33

CHAPTER 7 Madison 35

CHAPTER 8 Data 39

CHAPTER 9 Underperforming 41

CHAPTER 10 The Check–in 44

INTERLUDE 3 Learning with Tenacity 49

PART IV THE PLOT THICKENS 55

CHAPTER 11 Clarity 57

CHAPTER 12 Checking It Twice 59

CHAPTER 13 Production 62

INTERLUDE 4 Leading with Purpose 65

PART V FIX OR FOLD 71

CHAPTER 14 Sales 73

CHAPTER 15 A Warning from Michael 77

CHAPTER 16 Hate Your Boss? 79

CHAPTER 17 In Sheep’s Clothing 82

CHAPTER 18 Fire Your Star? 86

CHAPTER 19 Back to the Boss 90

INTERLUDE 5 Move On? Push Out? 92

PART VI TEAM WORK 99

CHAPTER 20 The Game Plan 101

INTERLUDE 6 A SURE Tour de Force 106

PART VII A HAPPY ENDING? 111

CHAPTER 21 The New Boss 113

EPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT 117

The SURE Principles: Remember the Basics 120

Conclusion 125

THE SKILLS OF ENGAGEMENT TUTORIAL 126

Stop, Look, and Learn 128

Unhook 136

Revise the Script 146

Engage—Evolve or Exit 150

NOTES 155

ACKNOWLEDGMENTS 166

ABOUT THE AUTHORS 169

INDEX 173

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Lee G. Bolman
Joan V. Gallos
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