Consumer Perception, Outlook and Buying Behaviour on eCommerce Portals at Visakhapatnam, India

  • ID: 3626244
  • Report
  • Region: India
  • 35 pages
  • CEO Serve
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The report "Consumer Perception, Outlook and Buying Behaviour on eCommerce Portals at Visakhapatnam" provides insights on the consumer buying pattern, outlook, future experiences, motivating and deterring factors, preferences towards products and payment modes etc. on Food and Groceries, Retail - Shoes and fashion accessories, Electronic goods, Medicines and healthcare products, Apparel and Clothing, Online Training, Property, Classifieds, Matrimony and Domestic Services on ecommerce portals in Visakhapatnam based on primary survey of consumers.

The insights of the report will be beneficial to Brick and mortar stores planning to go online, existing online businesses, investors and start-ups looking to invest in ecommerce portals. Published January 2016
Note: Product cover images may vary from those shown
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1 Table of Contents
1.1 List of Figures
1.1 List of Tables

2 Executive summary

3 Visakhapatnam Demographic Analysis
3.1 Demographic Analysis
3.1.1 Demographic profile
3.1.2 Sample population analysis
3.2 Internet Penetration
3.2.1 Sample population

4 Visakhapatnam Current Purchase Behaviour Analysis
4.1 Current purchasing pattern
4.2 Factors driving and not driving current online purchase
4.3 Likeliness of Purchase in future

5 Preferred Payment Mode, Delivery Expectations and Overall Shopping Perception
5.1 Preferred payment mode, delivery expectations, platform
5.2 Shifting to online
5.3 Overall shopping experience
5.4 Insights on preferred payment mode and other expectations

6 Perception and Preferences towards Online Purchase of different products and services
6.1 Food and groceries
6.1.1 Insights for food and groceries
6.2 Training learning and development
6.2.1 Insights for training and learning
6.3 Clothing and apparel
6.3.1 Insights for clothing and apparel
6.4 Electronic goods
6.4.1 Insights for electronic goods
6.5 Medicines, beauty and healthcare
6.5.1 Insights for medicines, beauty and healthcare marketers
6.6 Shoes, jewellery and accessories
6.6.1 Insights for retail products - shoes, jewellery and other accessories
6.7 Property
6.7.1 Insights on Property portals
6.8 Classifieds
6.8.1 Insights for classifieds
6.9 Matrimony
6.9.1 Insights for matrimony services
6.10 Domestic services
6.10.1 Insights on domestic services

7 Appendix
7.1 Approach and methodology
7.2 Disclaimer

List of Figures
Figure 1: Likeliness of products purchased online
Figure 2: Age of respondents
Figure 3: Owing a laptop at home
Figure 4: means to access internet
Figure 5: Have you bought anything online?
Figure 6: Visiting physical stores
Figure 7: Monthly income vs. buying anything online
Figure 8: Factors driving online purchase
Figure 9: Reasons for not making online purchase
Figure 10: Likeliness of online product purchase
Figure 11: Preferred mode of payment
Figure 12: Important expectation from online purchase
Figure 13: Shifting to online
Figure 14: Overall shopping experience in future
Figure 15: Current purchase behaviour with respect to groceries
Figure 16: Reasons for not buying groceries online
Figure 17: Products willing to buy online in grocery segment
Figure 18: Perception towards online training in Visakhapatnam
Figure 19: Type of courses willing to learn online
Figure 20: Reasonable fee for online training
Figure 21: Current buying behaviour on apparel and clothing
Figure 22: Reasons for not buying clothes online
Figure 23: Preference towards type of clothes bought online
Figure 24: Perception towards buying electronic goods online
Figure 25: Ideal electronic goods to buy online
Figure 26: Perception of medicine purchase
Figure 27: Reasons for not purchasing medicines online
Figure 28: Type of products wiling to purchase in medicines, beauty and healthcare products
Figure 29: Reasons for not buying Shoes, watches online
Figure 30: Ideal Fashion and accessory items to buy Online
Figure 31: Motivating factors for buying shoes, accessories online
Figure 32: Visiting property sites before buying/leasing property
Figure 33: Perception towards property information portals
Figure 34: Purpose of visit to online classified portals
Figure 35: Perception on matrimonial portals
Figure 36: Awareness levels of domestic portals
Figure 37: Awareness vs. perception on domestic services
Figure 38: Approach and methodology

s towards Online Purchase of different products and services
6.1 Food and groceries
6.1.1 Insights for food and groceries
6.2 Training learning and development
6.2.1 Insights for training and learning
6.3 Clothing and apparel
6.3.1 Insights for clothing and apparel
6.4 Electronic goods
6.4.1 Insights for electronic goods
6.5 Medicines, beauty and healthcare
6.5.1 Insights for medicines, beauty and healthcare marketers
6.6 Shoes, jewellery and accessories
6.6.1 Insights for retail products - shoes, jewellery and other accessories
6.7 Property
6.7.1 Insights on Property portals
6.8 Classifieds
6.8.1 Insights for classifieds
6.9 Matrimony
6.9.1 Insights for matrimony services
6.10 Domestic services
6.10.1 Insights on domestic services
7 Appendix
7.1 Approach and methodology
7.2 Disclaimer

List of Tables
:

Table 1: Age of sample population
Table 2: Owing a laptop at home
Table 3: Means to access internet
Table 4: Have you bought anything online?
Table 5: Visiting physical stores
Table 6: Monthly income vs. buying anything online
Table 7: Factors driving online purchase
Table 8: Reasons for not making online purchase
Table 9: Likeliness of online product purchase
Table 10: Preferred mode of payment
Table 11: Important expectation from online purchase
Table 12: Shifting to online
Table 13: Overall shopping experiences
Table 14: Current purchase behaviour with respect to groceries
Table 15: Reasons for not buying groceries online
Table 16: Products willing to buy online in grocery segment
Table 17: Perception towards online training in Visakhapatnam
Table 18: Type of courses willing to learn online
Table 19: Reasonable fee for online training
Table 20: Current buying behaviour on apparel and clothing
Table 21: Reasons for not buying clothes online
Table 22: Preference towards type of clothes bought online
Table 23: Perception towards buying electronic goods online
Table 24: Ideal electronic goods to buy online
Table 25: Perception of medicine purchase
Table 26: Reasons for not purchasing medicines online
Table 27: Type of products wiling to purchase in medicines, beauty and healthcare products
Table 28: Reasons for not buying Shoes, watches online
Table 29: Ideal Fashion and accessory items to buy Online
Table 30: Motivating factors for buying shoes, accessories online
Table 31: Visiting property sites before buying/leasing property
Table 32: Perception towards property information portals
Table 33: Purpose of visit to online classified portals
Table 34: Perception on matrimonial portals
Table 35: Awareness levels of domestic portals
Table 36: Awareness vs. perception on domestic services 32
Note: Product cover images may vary from those shown
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Visakhapatnam has a good potential for growing as an online shopping centre, with nearly 60% of sample population having bought something or the other online, including bus/train/movie tickets and books.
Free delivery and price discounts are the most important factors that are driving online purchases in Visakhapatnam followed by saving time. The deterring factors include quality concerns and need for physical inspection together with lower awareness levels, with nearly 28% of the respondents not being aware of shopping online.

Statistically there is a significant relationship between the monthly income levels and online purchase behaviour, ie. Higher the income levels, higher the tendency to buy online.
The presence of fishing and heavy industries in the city makes it an industrial hub and hence attractive for retail shopping.

Electronic goods, Clothing, and medicines and beauty products are the most likely goods to be purchased online in Visakhapatnam. Respondents are also likely to purchase Groceries, shoes, and other accessory products through online medium. Classifieds, Property, Domestic services are the least likely services to be bought online not necessarily in that order. There is also a decent potential for online learning with the presence of universities and the huge number of students aggregating from the nearby towns.

Respondents in Visakhapatnam are inclined to shift to online shopping for cash back offers and free home delivery. Safe and free delivery of products purchased online are the most important expectations from online shoppers.
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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