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Technology in the Bay: How Tablets, Mobile Apps, and Augmented Reality are Changing the Automotive Service Industry

  • ID: 3628825
  • Report
  • February 2016
  • Region: Global
  • 80 Pages
  • Frost & Sullivan
Remote Diagnostics and Participatory Services to Drive Service Bay Transformation


  • Advance Auto Parts
  • Autoserve
  • Bolt On
  • Ford
  • GO Tire
  • Launch Tech USA
  • MORE
This research service analyzes how evolving technology and consumer behavior will change the way that vehicles are serviced in the future. With a focus on vehicle diagnostics and service delivery models, this research service explores how products and service offerings, distribution channels, and various customer groups will be affected by these trends.

The research also includes a competitive benchmarking for various original equipment manufacturers, original equipment suppliers, and independent aftermarket suppliers, and it provides case studies to support the key findings. The base year is 2015.

Future Outlook:
- With start-ups looking to operate in disruptive spaces, more number of DIY solution and diagnostic software providers will populate the market
- Participatory solutions like augmented reality, wearables, 3-D printing along with remote servicing solution will penetrate the future service shops
- In the future, customers will be more demanding and will look for value proposition from convenience in diagnostics while at the same time demanding original equipment (OE) equivalent solutions
Note: Product cover images may vary from those shown


  • Advance Auto Parts
  • Autoserve
  • Bolt On
  • Ford
  • GO Tire
  • Launch Tech USA
  • MORE
1. Executive Summary
  • Emerging Technologies in the Bay
  • Top Trends Expected to Impact Vehicle Service Bay of the Future
  • Technology in the Bay-Evolution Overview
  • Technology in the Bay-Future Service Delivery
  • New Entrants and Disruptive Models in the Service Aftermarket
  • Ecosystem in the Making-Technology and Vehicle Service
  • Key Findings and Future Outlook
  • Technology in the Bay-Garage of Tomorrow
2. Research Scope, Objectives, Background, and Methodology
  • Research Scope
  • Research Aims and Objectives
  • Key Questions this Study will Answer
  • Research Background
  • Research Methodology
3. Technology in the Bay-Market Influencers
  • Vehicle Service Market Influencers
  • Legislative Influence-Right to Repair Act
  • Light Vehicle Technology Trends
  • Connected Tools-The Next Step from Connected Platforms
  • Electric Vehicle-Key Impacts on Service Bay Operations
4. Technology in the Bay-Overview
  • Service Bay Technology-Segmentation
  • Evolution in Diagnostic Test Equipment
  • Knowledge-based Auto Repair and Diagnostics Structure
  • Incremental
  • Ecosystem in the Making-Technology and Vehicle Service
  • Diagnostic Tools and Software-Delivery Models
5. Technology in the Bay-Market Enablers
  • Emerging Technologies in the Bay
  • Technology in the Bay-Key Enablers Analysis
  • Leveraging Service Shop Attributes-Dynamic Pricing Offering
  • Futuristic Vehicle Service Model-Remote Servicing
  • Future of Diagnostics-Telematics-based Real Time Diagnostic
  • Service Aggregators-Value Proposition
  • Service Aggregators Geographical Presence
  • Futuristic Vehicle Service Model-AR and Participatory Service
  • Evolutionary Vehicle Service Technology-Augmented Reality
  • 3-D Printing and Vehicle Service
6. Technology in the Bay-Outlook
  • Technology in the Bay-Garage of Tomorrow
  • Case Study-GM’s Use of Technology in Service Strategy
  • Vehicle Service-Mobile/Express Service Models
  • Shift Mobility-Business Model Convergence Case Study
  • Taking the Bay to the Customer-GoTire (Mobile Service Model)
  • Technology in the Bay-Telepresence Bots
  • Smartphone-based Applications-Federal Mogul
  • Case Study-GM’s Prognostic/In-vehicle Sales Capabilities
  • Vehicle Service-Subscription Options
7. Technology in the Bay-Business Proposition Analysis
  • Technology in the Bay-Diagnostic Product Mapping
  • Impact of Remote Diagnostics on Service Bay Operations
  • Diagnostic Software Solution Provider-Business Model Comparison
  • Diagnostic Solution Provider-Business Model Value Analysis
  • Shifting from Service Model to Solutions Model
  • Diagnostic Software Average Subscription Cost
  • Diagnostic Software Subscription Revenue Forecast
8. Technology in the Bay-Competitive Benchmarking
  • Vehicle Diagnostics and Repair-Mobile Apps
  • Aftermarket Vehicle Diagnostics and Repair Solutions-Tablets
  • Vehicle Diagnostic Software
  • Technology in the Bay-OEM Activity Chart
  • Current Market Outlook-Connected Cars
  • Current Market Outlook-Service Aggregator
9. Conclusion
  • Key Conclusion
  • 3 Big Predictions
  • Legal Disclaimer
10. Appendix
  • Industry Outlook
  • Total Maintenance and Repair Facilities in North America
  • Average Vehicle Age
  • Global Light Vehicles in Operation
  • VIO By Brand
  • Learn More-Next Steps
  • Planned Research
  • Market Engineering Methodology
Note: Product cover images may vary from those shown
- Advance Auto Parts
- Audi
- Autoserve
- Bolt On
- Federal Mogul
- Ford
- GO Tire
- General Motors
- Kwik Fit
- Launch Tech USA
- Mitchell International Inc
- Quick Lane
- Robert Bosch
- Snap-On
- Tesla
- Volkswagen
Note: Product cover images may vary from those shown