ITIL Awareness Online Training - Webinar

  • ID: 3631604
  • Webinar
  • Region: Global
  • 16 Hours
  • Redstone Learning
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The ITIL Awareness online training is a 4 hour course that has been designed for participants who need a basic awareness in ITIL as opposed to the full certification ITIL Foundation course.

This non-certificate course has been designed for IT and business executives and their staff who need a brief overview and awareness of ITIL concepts. This self-paced online structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner. It has been designed for learners who need a basic awareness of ITIL as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future training path and want to assess ITIL / ITSM viability in their organization.
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Curriculum:

- Course Introduction
- Service Management as a Practice
- Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Technology and Architecture
- Competence and Training
- Exam Preparation Guide
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