The ITIL Extended Awareness Course introduces learners to the ITIL best practices framework and the IT Service Management processes to provide an overview of the key concepts of ITIL with a focus on the ITIL Service Lifecycle approach to managing the design and delivery of IT services to the business.
Theory + Practice = Guaranteed Sucess
This self-paced online course structure is ideal for those who require a basic understanding of the ITIL best practices in a time-efficient manner. As the first step towards building organization-wide ITIL competency, the ITIL Extended Awareness Course lays down the foundation for comprehensive ITIL understanding and specifically addresses the key IT staff and business users who might not opt to get certified for ITIL Foundation level but needs a critical understanding of ITIL.
- Course Introduction
- Service Management as a Practice
- Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Technology and Architecture
- Competence and Training
- Exam Preparation Guide