This advanced bundle for IT Professionals who currently use or plan to use ITIL and are interested in becoming an expert in ITIL Best Practices.
Theory + Practice = ITIL Best Practices
This bundle has been designed around the ITIL Foundation eLearning course, which provides a scenario-driven, engaging learning enviroment - with a mix of theory and practical knowledge.
- Course Introduction
- Service Management as a Practice
- Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Technology and Architecture
- Competence and Training
- Exam Preparation Guide