Unified Communication and Collaboration: Technologies and Global Markets

  • ID: 3632969
  • Report
  • Region: Global
  • 209 pages
  • BCC Research
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The Global Market for Unified Communication and Collaboration (UC&C) Solutions is Expected to Reach Nearly $62 billion in 2020

FEATURED COMPANIES

  • 8x8 Inc.
  • Blue Jeans Networks
  • Hewlett Packard (HP)
  • Lifesize
  • NTT Communications
  • Ringcentral Inc.
  • MORE
This report provides an understanding of what is driving the UC&C market and in what ways it is expected to evolve over a forecast period of five years from 2015 through 2020.

This report provides:

- An overview of the global markets and related technologies for unified communication and collaboration.
- Analyses of global market trends, with data from 2014, 2015, and projections of compound annual growth rates (CAGRs) through 2020.
- A look at market sizes, revenue forecasts, value chain analysis, market & product trends, and the competitive landscape.
- Breakdowns of the market and analyses presented by type, by technology, and by geography.
- Discussion covering current and future trends and analysis on a basis of various competitive technologies.
- Evaluation of the market's dynamics, specifically growth drivers, restraints, and opportunities.
- Profiles of major players in the industry.

Use this report to:

- Analyze unified communication and collaboration (UC&C) technologies and their evolving markets
- Understand how the UC&C market will grow and the trends impacting its adoption
- Assess the main UC&C categories, top provider market share, new technologies, new deployment trends, and the regional markets for UC&C, followed by five-year forecasts
- Gain insight into targeted telecommunication companies, communication service providers, UC integrators, IT managers, investors and futurists

Scope of the report:

This report analyzes unified communication and collaboration technologies and their markets. To understand how the UC&C market will grow and the trends impacting its adoption, this report will analyze the technologies and markets that are evolving.

An overview of the UC&C industry precedes later chapters that review the main UC&C categories, discuss top provider market share, new technologies, and the regional markets for UC&C. Five–year forecasts follow, segmented by UC&C categories, as well as new deployment trends that will shape future markets.

Succeeding chapters discuss new developments in technologies, and their advantages to the UC&C industry. Regulatory and security issues will also be discussed as they affect UC&C adoption in the high-risk information industries of healthcare, finance and government. The appendix contains an overview of recent patent grants.

The data provided for revenues is based on the calendar year beginning January 1st and ending December 31st of that year. For companies that report their financial results for different reporting periods, BCC Research has analyzed the data using a calendar year time frame as opposed to region-specific fiscal year. This is to maintain a common base period of data reporting and facilitate our understanding and comparison of revenues and market size estimation.

The revenues reported for each of the market players include revenue from UC&C solutions (on premise–based or hosted) including all hardware, software and services directly linked to the implementation of the solution as well as the recurring revenues from service agreements and maintenance support. It does not include professional services provided to evaluate client systems or costs related to consultation services for UC&C provisioning or training of personnel.

Highlights:

- The global market for unified communication and collaboration (UC&C) solutions totaled $22.6 billion and $26.5 billion in 2014 and 2015 respectively. - The market should reach nearly $62 billion in 2020, demonstrating a compound annual growth rate (CAGR) of 18.5% from 2015 to 2020.
- The on-premise UC&C system dominated the global UC&C deployment market, and was valued at $18.2 billion in 2015. The market should reach $37.8 billion in 2020, growing at a CAGR of 15.7%.
- Hybrid deployment type is the fastest growing segment of the global UC&C market, totaling $1.8 billion in 2015 and $6.2 billion in 2020, growing at a CAGR of 28%.

Intended Audience:

This report emphasizes market potential for UC&C technologies as well as current and future forces shaping the business communications market. It is targeted at telecommunication companies, communication service providers, UC integrators, IT managers, investors and futurists.
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FEATURED COMPANIES

  • 8x8 Inc.
  • Blue Jeans Networks
  • Hewlett Packard (HP)
  • Lifesize
  • NTT Communications
  • Ringcentral Inc.
  • MORE
Chapter- 1: Introduction
- STUDY GOALS AND OBJECTIVES
- REASONS FOR DOING THE STUDY
- SCOPE OF REPORT
- INTENDED AUDIENCE
- INFORMATION SOURCES
- ANALYST'S CREDENTIALS

Chapter- 2: SUMMARY
- Table Summary : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, THROUGH 2020
- Figure Summary : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, 2014-2020

Chapter- 3: OVERVIEW
- HISTORY OF UC&C SOLUTIONS
- CHANGING FACE OF UC&C
- TECHNOLOGY TRENDS
- UC&C MARKET CHARACTERISTICS
-- LOW AWARENESS OF UC&C TECHNOLOGY AMONG IT MANAGERS
-- FRAGMENTED MARKET
-- CLOUD/HOSTED MODEL IS GAINING POPULARITY
-- CONCERNS OVER DATA SECURITY AND PRIVACY STILL A KEY ISSUE
- GOVERNMENT REGULATIONS AND POLICY

Chapter- 4: UC&C MARKETS
- MARKET BY BUSINESS SEGMENTS
- Table 1 : GLOBAL UC&C MARKET BY SOLUTION SEGMENT, THROUGH 2020
- Figure 2 : GLOBAL UC&C MARKET BY SOLUTION SEGMENT, 2014-2020

Chapter- 5: UC&C VOICE TELEPHONY
- EVOLUTION OF VOICE SOLUTIONS
- MARKET FOR UC&C VOICE TELEPHONY
- REGIONAL ANALYSIS OF UC&C VOICE TELEPHONY MARKET
- MARKET ANALYSIS BY DEPLOYMENT TYPE

Chapter- 6: UC&C CONFERENCING
- ANALYSIS OF THE GLOBAL UC&C CONFERENCING MARKET
- REGIONAL ANALYSIS OF THE UC&C CONFERENCING MARKET
- SEGMENT ANALYSIS: UC&C WEB CONFERENCING MARKET
- SEGMENT ANALYSIS: THE UC&C VIDEOCONFERENCING MARKET
- SEGMENT ANALYSIS: UC&C AUDIO CONFERENCING MARKET

Chapter- 7: UC COLLABORATIVE APPLICATIONS
- MARKET ANALYSIS OF UC COLLABORATIVE APPLICATIONS BY SUBSEGMENT
- MARKET ANALYSIS FOR UC COLLABORATIVE APPLICATIONS
- Table 26 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, THROUGH 2020
- Figure 25 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, 2014-2020

Chapter- 8: CONTACT CENTER
- MARKET ANALYSIS FOR UC&C CONTACT CENTER SOLUTIONS
- REGIONAL UC&C CONTACT CENTER MARKETS

Chapter- 9: REGIONAL UC&C MARKETS
- AMERICAS REGION
- EUROPE, MIDDLE EAST AND AFRICA (EMEA) REGION
- ASIA-PACIFIC REGION
- Table 38 : GLOBAL UC&C MARKET BY REGION AND SOLUTIONS, 2014
- Figure 34 : GLOBAL UC&C MARKET BY REGION AND SOLUTIONS, 2014

Chapter- 10: APPLICATION OF UC&C BY ENTERPRISE SIZE
- ANALYSIS OF UC&C MARKET BY SIZE OF BUSINESS

Chapter- 11: UC&C BY INDUSTRY SECTORS
- APPLICATION OF UC&C SOLUTIONS BY INDUSTRY SEGMENT
- ANALYSIS OF GLOBAL UC&C MARKET BY INDUSTRY SECTOR
- REGIONAL MARKET ANALYSIS FOR UC&C SOLUTIONS BY INDUSTRY SECTOR

Chapter- 12: MARKET FOR UC&C BY TYPE OF DEPLOYMENT: ON-PREMISE OR CLOUD/HOSTED
- TYPES OF UC&C DEPLOYMENT
- MARKET ANALYSIS FOR ON-PREMISE OR HOSTED UC&C DEPLOYMENT
- REGIONAL DEPLOYMENT TRENDS FOR UC&C SOLUTIONS

Chapter- 13: MARKET ANALYSIS FOR HOSTED/CLOUD-BASED UCAAS SOLUTIONS
- TYPES OF CLOUD-BASED DEPLOYMENT
- ADVANTAGES/DISADVANTAGES OF A CLOUD-BASED SOLUTION
- MARKET OVERVIEW OF HOSTED UC&C SOLUTIONS
- ANALYSIS OF MARKET PLAYERS IN THE UCAAS SEGMENT
- ANALYSIS OF CLOUD/HOSTED OFFERINGS OF TOP UCAAS VENDORS
- PUBLIC AND PRIVATE BUSINESS SUITE UCAAS
- REGIONAL ANALYSIS OF UCAAS MARKETS

Chapter- 14: EMERGING TECHNOLOGY TRENDS IN UC&C
- TEAM COLLABORATION APPLICATIONS
- NEW STANDARDS FOR UC&C SOLUTIONS

Chapter- 15: INDUSTRY STRUCTURE AND COMPETITIVE ANALYSIS
- UC&C MARKET STRUCTURE
- MARKET DRIVERS AND CHALLENGES
- COMPETITIVE FACTORS
- MARKET ANALYSIS
- UC&C MARKET LEADERS
- ACQUISITIONS AND PARTNERSHIPS
- PRICING TRENDS FOR UC&C SOLUTIONS
- PURCHASING INFLUENCES FOR UC&C SOLUTIONS

Chapter- 16: COMPANY PROFILES
- 8X8 INC.
- ALCATEL-LUCENT ENTERPRISE
- AT&T
- AVAYA
- BLUE JEANS NETWORKS
- BT GLOBAL SERVICES
- CISCO SYSTEMS INC.
- CITRIX SYSTEMS INC.
- HEWLETT PACKARD (HP)
- HUAWEI TECHNOLOGIES CO. LTD.
- IBM
- INTERACTIVE INTELLIGENCE
- INTERCALL
- LIFESIZE
- MICROSOFT
- MITEL NETWORKS
- NEC
- NTT COMMUNICATIONS
- ORANGE BUSINESS SERVICES
- PANTERRA NETWORKS
- POLYCOM INC.
- RINGCENTRAL INC.
- SHORETEL INC.
- TELSTRA CORP. LTD.
- TELEFONICA
- UNIFY INC.
- VERIZON COMMUNICATIONS
- WEST CORP.

Chapter- 17: APPENDIX
- Table 65 : SUMMARY OF KEY PATENTS IN THE UC&C MARKET

List of Tables

Summary Table : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, THROUGH 2020
Table 1 : GLOBAL UC&C MARKET BY SOLUTION SEGMENT, THROUGH 2020
Table 2 : GLOBAL UC&C MARKET BY BUSINESS SIZE, 2014
Table 3 : GLOBAL UC&C MARKET BY REGION AND SOLUTION SEGMENT, 2014
Table 4 : GLOBAL UC&C MARKET BY INFORMATION TECHNOLOGY SEGMENT, THROUGH 2020
Table 5 : GLOBAL TDM AND IP PBX SYSTEM SHIPMENTS MARKET SHARE BY REGION, 2014 AND 2015
Table 6 : GLOBAL TDM AND IP PBX UC&C MARKET BY VOICE TELEPHONY, THROUGH 2020
Table 7 : GLOBAL UC&C VOICE TELEPHONY MARKET BY TOP VENDORS, 2014
Table 8 : GLOBAL UC&C VOICE TELEPHONY MARKET BY REGION, 2014
Table 9 : GLOBAL UC&C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, THROUGH 2020
Table 10 : GLOBAL HOSTED/CLOUD UC&C VOICE TELEPHONY MARKET BY REGION, 2014
Table 11 : GLOBAL UC&C CONFERENCING MARKET BY SEGMENT, THROUGH 2020
Table 12 : GLOBAL UC&C CONFERENCING MARKET BY VENDOR, 2014
Table 13 : GLOBAL UC&C CONFERENCING MARKET BY SEGMENT AND REGION, 2014
Table 14 : GLOBAL UC&C WEB CONFERENCING MARKET, THROUGH 2020
Table 15 : GLOBAL UC&C WEB CONFERENCING MARKET BY VENDOR, 2014
Table 16 : GLOBAL UC&C WEB CONFERENCING MARKET BY REGION, 2014
Table 17 : GLOBAL UC&C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020
Table 18 : GLOBAL UC&C VIDEOCONFERENCING MARKET, THROUGH 2020
Table 19 : GLOBAL UC&C VIDEOCONFERENCING MARKET BY VENDOR, 2014
Table 20 : GLOBAL UC&C VIDEOCONFERENCING MARKET BY REGION, 2014
Table 21 : GLOBAL UC&C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020
Table 22 : PRODUCT FEATURES OF POPULAR HOSTED VIDEOCONFERENCING SOLUTIONS
Table 23 : GLOBAL UC&C AUDIO CONFERENCING MARKET, THROUGH 2020
Table 24 : GLOBAL AUDIO CONFERENCING MARKET BY VENDOR, 2014
Table 25 : GLOBAL UC&C AUDIO CONFERENCING MARKET BY REGION, 2014
Table 26 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, THROUGH 2020
Table 27 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY SEGMENT, 2014
Table 28 : KEY FEATURES OF TOP UC&C SOLUTIONS WITH UNIFIED MESSAGING FEATURES BY VENDOR
Table 29 : KEY FEATURES OF TOP UC&C SOLUTIONS WITH IM/PRESENCE FUNCTIONALITY BY VENDOR
Table 30 : GLOBAL MOBILITY APPS MARKET, THROUGH 2020
Table 31 : KEY FEATURES OF TOP UC&C SOLUTIONS WITH MOBILITY FEATURES BY VENDOR
Table 32 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY VENDOR, 2014
Table 33 : GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014
Table 34 : GLOBAL UC&C CONTACT CENTER MARKET, THROUGH 2020
Table 35 : GLOBAL UC&C CONTACT CENTER MARKET BY VENDOR, 2014
Table 36 : GLOBAL UC&C CONTACT CENTER MARKET BY REGION, 2014
Table 37 : GLOBAL HOSTED/CLOUD-BASED UC&C CONTACT CENTER MARKET BY REGION, 2014
Table 38 : GLOBAL UC&C MARKET BY REGION AND SOLUTIONS, 2014
Table 39 : AMERICAS UC&C MARKET BY SOLUTION TYPE, THROUGH 2020
Table 40 : EMEA UC&C MARKET BY SOLUTION TYPE, THROUGH 2020
Table 41 : EMEA UC&C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014
Table 42 : ASIA-PACIFIC UC&C MARKET BY SOLUTION TYPE, THROUGH 2020
Table 43 : ASIA-PACIFIC VENDORS OF UC&C SOLUTIONS, 2014
Table 44 : GLOBAL ENTERPRISE UC&C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014
Table 45 : GLOBAL UC&C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014
Table 46 : UC&C SOLUTIONS FOR THE HEALTHCARE INDUSTRY
Table 47 : UC&C SOLUTIONS FOR THE HOSPITALITY INDUSTRY
Table 48 : UC&C SOLUTIONS FOR THE EDUCATION SECTOR
Table 49 : GLOBAL UC&C MARKET REVENUE BY INDUSTRY SECTOR, 2014
Table 50 : AMERICAS UC&C MARKET BY INDUSTRY SECTOR, 2014
Table 51 : EMEA UC&C MARKET BY INDUSTRY SECTOR, 2014
Table 52 : ASIA-PACIFIC UC&C MARKET BY INDUSTRY SECTOR, 2014
Table 53 : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, THROUGH 2020
Table 54 : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE AND REGION, 2014
Table 55 : GLOBAL UCAAS MARKET BY SOLUTION TYPE, THROUGH 2020
Table 56 : GLOBAL UCAAS MARKET BY SERVICE PROVIDER, 2014
Table 57 : GLOBAL BUSINESS SUITE MARKET BY UCAAS VENDOR, 2014
Table 58 : SUBSCRIBERS TO BUSINESS SUITE UCAAS CLOUD SEATS, DECEMBER 2014
Table 59 : BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014
Table 60 : GLOBAL UCAAS SOLUTIONS MARKET BY REGION, THROUGH 2020
Table 61 : FEATURES OF KEY WEBRTC APPLICATIONS IN THE UC&C MARKET
Table 62 : NEW STANDARDS FOR UC&C SOLUTIONS BY TECHNOLOGY
Table 63 : GLOBAL UC&C SOLUTIONS MARKET BY PROVIDER, 2014
Table 64 : ANALYSIS OF KEY ACQUISITIONS IN THE UC&C MARKET, 2003-2015
Table 65 : SUMMARY OF KEY PATENTS IN THE UC&C MARKET

List of Figures

Summary Figure : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, 2014-2020
Figure 1 : UC&C TECHNOLOGY CONTINUUM CURVE
Figure 2 : GLOBAL UC&C MARKET BY SOLUTION SEGMENT, 2014-2020
Figure 3 : GLOBAL UC&C MARKET BY BUSINESS SIZE, 2014
Figure 4 : GLOBAL UC&C MARKET BY REGION AND SOLUTION SEGMENT, 2014
Figure 5 : GLOBAL UC&C MARKET BY INFORMATION TECHNOLOGY SEGMENT, 2014-2020
Figure 6 : GLOBAL TDM AND IP PBX UC&C MARKET BY VOICE TELEPHONY, 2014-2020
Figure 7 : GLOBAL UC&C VOICE TELEPHONY MARKET SHARE BY TOP VENDORS, 2014
Figure 8 : GLOBAL UC&C VOICE TELEPHONY MARKET SHARE BY REGION, 2014
Figure 9 : GLOBAL UC&C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, 2014-2020
Figure 10 : GLOBAL HOSTED/CLOUD UC&C VOICE TELEPHONY MARKET SHARE BY REGION, 2014
Figure 11 : GLOBAL UC&C CONFERENCING MARKET BY SEGMENT, 2014-2020
Figure 12 : GLOBAL UC&C CONFERENCING MARKET SHARE BY VENDOR, 2014
Figure 13 : GLOBAL UC&C CONFERENCING MARKET BY SEGMENT AND REGION, 2014
Figure 14 : GLOBAL UC&C WEB CONFERENCING MARKET, 2014-2020
Figure 15 : GLOBAL UC&C WEB CONFERENCING MARKET SHARE BY VENDOR, 2014
Figure 16 : GLOBAL UC&C WEB CONFERENCING MARKET SHARE BY REGION, 2014
Figure 17 : GLOBAL UC&C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020
Figure 18 : GLOBAL UC&C VIDEOCONFERENCING MARKET, 2014-2020
Figure 19 : GLOBAL UC&C VIDEOCONFERENCING MARKET SHARE BY VENDOR, 2014
Figure 20 : GLOBAL UC&C VIDEOCONFERENCING MARKET SHARE BY REGION, 2014
Figure 21 : GLOBAL UC&C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020
Figure 22 : GLOBAL UC&C AUDIO CONFERENCING MARKET, 2014-2020
Figure 23 : GLOBAL AUDIO CONFERENCING MARKET SHARE BY VENDOR, 2014
Figure 24 : GLOBAL UC&C AUDIO CONFERENCING MARKET SHARE BY REGION, 2014
Figure 25 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, 2014-2020
Figure 26 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY SEGMENT, 2014
Figure 27 : GLOBAL MOBILITY APPS MARKET, 2014-2020
Figure 28 : GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY VENDOR, 2014
Figure 29 : GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014
Figure 30 : GLOBAL UC&C CONTACT CENTER MARKET, 2014-2020
Figure 31 : GLOBAL UC&C CONTACT CENTER MARKET SHARE BY VENDOR, 2014
Figure 32 : GLOBAL UC&C CONTACT CENTER MARKET SHARE BY REGION, 2014
Figure 33 : GLOBAL HOSTED/CLOUD-BASED UC&C CONTACT CENTER MARKET BY REGION, 2014
Figure 34 : GLOBAL UC&C MARKET BY REGION AND SOLUTIONS, 2014
Figure 35 : AMERICAS UC&C MARKET BY SOLUTION TYPE, 2014-2020
Figure 36 : EMEA UC&C MARKET BY SOLUTION TYPE, 2014-2020
Figure 37 : EMEA UC&C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014
Figure 38 : ASIA-PACIFIC UC&C MARKET BY SOLUTION TYPE, 2014-2020
Figure 39 : GLOBAL ENTERPRISE UC&C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014
Figure 40 : GLOBAL UC&C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014
Figure 41 : GLOBAL UC&C MARKET SHARE BY INDUSTRY SECTOR, 2014
Figure 42 : AMERICAS UC&C MARKET SHARE BY INDUSTRY SECTOR, 2014
Figure 43 : EMEA UC&C MARKET SHARE BY INDUSTRY SECTOR, 2014
Figure 44 : ASIA-PACIFIC UC&C MARKET SHARE BY INDUSTRY SECTOR, 2014
Figure 45 : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE, 2014-2020
Figure 46 : GLOBAL UC&C MARKET BY DEPLOYMENT TYPE AND REGION, 2014
Figure 47 : GLOBAL UCAAS MARKET BY SOLUTION TYPE, 2014-2020
Figure 48 : GLOBAL UCAAS MARKET SHARE BY SERVICE PROVIDER, 2014
Figure 49 : BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014
Figure 50 : GLOBAL UCAAS SOLUTIONS MARKET BY REGION, 2014-2020
Figure 51 : GLOBAL UC&C SOLUTIONS MARKET SHARE BY PROVIDER, 2014
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- 8x8 Inc.
- Alcatel-Lucent Enterprise
- AT&T
- Avaya
- Blue Jeans Networks
- BT Global Services
- Cisco Systems Inc.
- Citrix Systems Inc.
- Hewlett Packard (HP)
- Huawei Technologies Co. Ltd.
- IBM
- Interactive Intelligence
- Intercall
- Lifesize
- Microsoft
- Mitel Networks
- NEC
- NTT Communications
- Orange Business Services
- Panterra Networks
- Polycom Inc.
- Ringcentral Inc.
- Shoretel Inc.
- Telstra Corp. Ltd.
- Telefonica
- Unify Inc.
- Verizon Communications
- West Corp.
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