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Social Selling Mastery. Scaling Up Your Sales and Marketing Machine for the Digital Buyer

  • ID: 3640406
  • Book
  • 224 Pages
  • John Wiley and Sons Ltd
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"Buying has changed more in the past ten years than the past hundred. Unfortunately, sales and marketing hasn′t. Every sales, marketing, enablement, and operations leader needs a social selling blueprint, and this book is the best one I′ve seen."

JILL ROWLEY, CEO of Jill Rowley Inc. and #SocialSelling

"If you have the ′itch′ to become an entrepreneur (or sales to think like entrepreneurs) then you need to read Social Selling Mastery. It takes all the pieces and parts of social selling and pulls them together in an easy to implement roadmap for success."

TRISH BERTUZZI, President of The Bridge Group, Inc.

"Jamie Shanks is the only person I would endorse for Social Selling Mastery. This book is the manifestation of his years of work helping shape the industry."

KOKA SEXTON, CEO of Social Selling Labs

"Jamie Shanks is social selling. He′s poured his heart and soul into helping his clients succeed in building and converting sales on the social web, and I can′t believe he′s now basically giving it all away in this awesome book."

MATT HEINZ, President of Heinz Marketing Inc.

"Social selling is one of the hardest things to define, execute, and track the impact of these days. Everyone seems to have a different opinion on what it is and how to do it. This book is the most comprehensive collection of ideas, structure, and techniques to maximize your social selling efforts. It′s not theory, it′s real."


"There are many people talking about social selling and very few making it happen. Jamie Shanks saw the social selling writing on the wall early in its evolution and not only began to utilize it but to translate it into a repeatable process that can be taught to sales people at scale."

JON FERRARA, CEO of Nimble, Founder of GoldMine

"Today, there is no business as usual. Mastering social selling is your competitive advantage, as buyers expect salespeople to deliver value and relevance in every interaction. Success requires leadership and an aligned strategy between sales, marketing, and operations. Jamie Shanks prompts you to answer key questions in your journey to achieving Social Selling Mastery."

BARBARA GIAMANCO, Co–Author of The New Handshake: Sales Meets Social Media

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Preface ix

Acknowledgments xv

Introduction The Road Map to Digital Transformation 1

PART ONE Creating a Mindset Shift for a Digital Transformation 11

Chapter 1 Why Do I Need to Change Now, Not Tomorrow? 13

Chapter 2 Leadership Executive Summary 21

Chapter 3 How Do I Drive Organizational Buy–in and Accountability? 25

Chapter 4 The Three Key Leadership Roles: Sales, Marketing, and Sales Operations/Enablement 31

Chapter 5 Organizational Tools and Metrics for Social Selling Success 37

PART TWO Social Selling Mastery for the Sales Professional 53

Chapter 6 Start Building a Personal Brand 55

Chapter 7 Develop Buyer–Centric Profiles: LinkedIn, Twitter, and Other Social Platforms 63

Chapter 8 Find: Socially Surround a Buyer and the Buying Committee 71

Chapter 9 Educate: Leveraging Content to Shape a Buyer s Journey 87

Chapter 10 Engage: Touching Every Deal, Every Day with Social Media 95

Chapter 11 Develop: Scaling Up Your Social Networks 105

Chapter 12 Create a Social Selling Routine 109

PART THREE Building a Lead Factory with Digital Content Marketing 113

Chapter 13 Why Does Misalignment Exist between Sales and Marketing? 115

Chapter 14 What Is the Current State of Your Lead Factory? 123

Chapter 15 Create High–Quality, High–Quantity Content 131

Chapter 16 Organize Internal Content for Easy Access by Your Sales Force 145

Chapter 17 Discover Inbound and Outbound Marketing Hacks to Accelerate Lead Velocity 153

Chapter 18 Evaluate Your Customer s Journey: Find the Trends and Improve Key Sales Interactions 159

PART FOUR Scaling Up with Sales Operations and Sales Enablement 169

Chapter 19 How Do We Mitigate Skill Gaps with Our New Hires? 171

Chapter 20 Ongoing Coaching: How Do We Create a Repeatable Process? 175

Chapter 21 How Do We Effectively Scale a Social Selling Program Company–Wide? 181

Conclusion 187

Index 189

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Jamie Shanks
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