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Simply Said. Communicating Better at Work and Beyond

  • ID: 3646838
  • Book
  • 288 Pages
  • John Wiley and Sons Ltd
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Praise for Simply Said

"Sullivan highlights powerful ways that you can better connect with people. Simply Said is a quick read that will help you improve the quality of your communications and become a more effective leader."
—Stephen R. Howe, Jr., US Chairman and Americas Managing Partner, Ernst & Young

"Effective communication is absolutely critical to successful leadership. Sullivan reminds us that when we′re communicating, audiences are listening to hear one thing: what does this mean for me? Simply Said is a candid guide to improve our ability to connect with others, and as a result, improve our impact as communicators and leaders."
—Tom Bradley, President of Retail, TD Ameritrade

"Jay Sullivan′s approach to communication—and the virtues of this book—extend well beyond how to speak and write more clearly. Embedded within is a deeper philosophy of leadership rooted in attentiveness to others that is both appealing and compelling. This book is a valuable resource to those who are, or aspire to be, leaders."
—Eduardo M. Pealver, Allan R. Tessler Dean and Professor of Law, Cornell Law School

"Adhering to the mantra of the Simply Said title, I have just one piece of advice: Read this book! You will learn how to communicate better by focusing less on yourself and more on others. The world would be a much better place if we would all talk less and listen more."
—Lorri Freifeld, Editor–in–Chief, Training Magazine

"Simply Said shows us how to communicate effectively by focusing, not on our own perspective, but on the perspective of our audience and their interests. It is clear and engaging, and it is an invaluable guide to anyone who needs to communicate successfully to achieve the goals that matter to them—which is all of us."
—William M. Treanor, Dean and Professor, Georgetown University Law Center

"Simply Said is an insightful and practical book that methodically outlines the keys to effective communication, and does so crisply and with style. With this book, Jay Sullivan has created a comprehensive resource for systematically enhancing your communication skills."
—Stephen P. Hills, Former President, The Washington Post

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Introduction: Focus on Others xi

Section One Your Content 1

Chapter 1 What Do You Mean by That?

Conveying a Clear Message 3

Chapter 2 Once Upon a Time . . .

Telling Engaging Stories 17

Chapter 3 A Place for Everything

Organizing Your Content 23

Section Two Your Oral Communication Skills 39

Chapter 4 Stand Up and Stand Out

Making the Most of Your Body Language 41

Chapter 5 Are You Just “Waiting to Talk”?

Listening to Understand 65

Chapter 6 See It. Save It. Say It.

Delivering from Notes and Visuals 87

Chapter 7 What If They Ask You Something

You Don’t Know?

Responding to Questions 113

Section Three Your Written Communication Skills 125

Chapter 8 Challenge Every Word

Editing for Clarity 129

Chapter 9 Form Follows Function

Structuring Your Documents 146

Chapter 10 Make It Easy

Creating Reader–Friendly Documents 154

Chapter 11 Hit Send with Confidence

Writing Emails That Resonate 160

Section Four Your Interactions 171

Chapter 12 It’s a Dialogue, Not a Monologue

Conducting Effective Client Meetings 173

Chapter 13 You Can’t Do It All

Delegating Successfully 183

Chapter 14 Do You Have a Minute?

Sharing Meaningful Feedback 192

Chapter 15 Raise Your Glass

Giving Toasts 202

Chapter 16 Pass the Mic

Handling Introductions 206

Chapter 17 The Possibilities Are Endless

Facilitating Brainstorming Meetings 211

Section Five Your Leadership 217

Chapter 18 Inspire and Influence

Leading Others 219

Chapter 19 From Invincibility to Authenticity

Showing Vulnerability 231

About Exec - Comm 241

About the Author 243

Acknowledgments 245

Grammar Guidelines for Personal Pronouns 249

Video Resources 253

Index 255

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Jay Sullivan
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