Praise for Simply Said
"Sullivan highlights powerful ways that you can better connect with people. Simply Said is a quick read that will help you improve the quality of your communications and become a more effective leader."
—Stephen R. Howe, Jr., US Chairman and Americas Managing Partner, Ernst & Young
"Effective communication is absolutely critical to successful leadership. Sullivan reminds us that when we′re communicating, audiences are listening to hear one thing: what does this mean for me? Simply Said is a candid guide to improve our ability to connect with others, and as a result, improve our impact as communicators and leaders."
—Tom Bradley, President of Retail, TD Ameritrade
"Jay Sullivan′s approach to communication—and the virtues of this book—extend well beyond how to speak and write more clearly. Embedded within is a deeper philosophy of leadership rooted in attentiveness to others that is both appealing and compelling. This book is a valuable resource to those who are, or aspire to be, leaders."
—Eduardo M. Pealver, Allan R. Tessler Dean and Professor of Law, Cornell Law School
"Adhering to the mantra of the Simply Said title, I have just one piece of advice: Read this book! You will learn how to communicate better by focusing less on yourself and more on others. The world would be a much better place if we would all talk less and listen more."
—Lorri Freifeld, Editor–in–Chief, Training Magazine
"Simply Said shows us how to communicate effectively by focusing, not on our own perspective, but on the perspective of our audience and their interests. It is clear and engaging, and it is an invaluable guide to anyone who needs to communicate successfully to achieve the goals that matter to them—which is all of us."
—William M. Treanor, Dean and Professor, Georgetown University Law Center
"Simply Said is an insightful and practical book that methodically outlines the keys to effective communication, and does so crisply and with style. With this book, Jay Sullivan has created a comprehensive resource for systematically enhancing your communication skills."
—Stephen P. Hills, Former President, The Washington Post
Introduction: Focus on Others xi
Section One Your Content 1
Chapter 1 What Do You Mean by That?
Conveying a Clear Message 3
Chapter 2 Once Upon a Time . . .
Telling Engaging Stories 17
Chapter 3 A Place for Everything
Organizing Your Content 23
Section Two Your Oral Communication Skills 39
Chapter 4 Stand Up and Stand Out
Making the Most of Your Body Language 41
Chapter 5 Are You Just “Waiting to Talk”?
Listening to Understand 65
Chapter 6 See It. Save It. Say It.
Delivering from Notes and Visuals 87
Chapter 7 What If They Ask You Something
You Don’t Know?
Responding to Questions 113
Section Three Your Written Communication Skills 125
Chapter 8 Challenge Every Word
Editing for Clarity 129
Chapter 9 Form Follows Function
Structuring Your Documents 146
Chapter 10 Make It Easy
Creating Reader–Friendly Documents 154
Chapter 11 Hit Send with Confidence
Writing Emails That Resonate 160
Section Four Your Interactions 171
Chapter 12 It’s a Dialogue, Not a Monologue
Conducting Effective Client Meetings 173
Chapter 13 You Can’t Do It All
Delegating Successfully 183
Chapter 14 Do You Have a Minute?
Sharing Meaningful Feedback 192
Chapter 15 Raise Your Glass
Giving Toasts 202
Chapter 16 Pass the Mic
Handling Introductions 206
Chapter 17 The Possibilities Are Endless
Facilitating Brainstorming Meetings 211
Section Five Your Leadership 217
Chapter 18 Inspire and Influence
Leading Others 219
Chapter 19 From Invincibility to Authenticity
Showing Vulnerability 231
About Exec - Comm 241
About the Author 243
Grammar Guidelines for Personal Pronouns 249
Video Resources 253