The Digital Telco: Changing Consumer Behaviour and Growing Competition are Driving CSPs to Become DSPs

  • ID: 3651961
  • Report
  • 9 pages
  • Analysys Mason Group
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"An increasing number of CSPs are evolving to become digital service providers in order to improve their engagement with their customers and to compete more effectively against a new breed of digital economy competitor."

The emergence of the digital economy and the shift towards IP-based traffic has significantly impacted communications service providers’ (CSPs’) operations as revenue has shifted from traditional voice and messaging services to data-driven services. Customer expectations and behaviours have also changed considerably, driven mostly by real-time control and seamless user experiences provided by online digital companies.

This report discusses the changing market environment in more detail and examines how CSPs are embracing the need to evolve towards becoming digital service providers (DSPs) in order to effectively engage with their customers digitally, both in terms of delivering traditional services and in offering new features.

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