The modern dispersed and mobile workforce is finding productivity, collaboration and communications challenged by current business tools. A potential solution, Enterprise Chat Platforms - consumer-friendly, chat-based platforms which manage internal and external communications as well as business applications for the modern workforce.
Not only do these enterprise chat platforms have the potential to improve work efficiency, they may also spawn significant innovation and disruption in the broader business application ecosystem.
This report explores the market drivers and challenges for enterprise chat platforms, detailed review of the major players, market size/market share from 2015-2019 and vendor competitive analysis.
This report provides market trending, vendor analysis and commentary, as well as market forecasts around key chat and messaging markets in the U.S. For more details download the executive summary, which includes details such as table of contents, list of figures, and vendors included in the research.
3. Market Indicators
4. Industry Details and Market Data
- Market Drivers
- The Power of Chat
6. Enterprise Messaging
- Challenges & Barriers to Adoption
- Key Forecasts and Market Data
- Related Forecasts
7. Competitive Review
- Facebook At Work
- IBM Connections
- SAP Jam
- Cisco Spark
- RingCentral Glip
- CA Flowdock, ChatGrape, Jandi
- Enterprise Messaging App Use Case - HIPAA Compliance
- Red E App
- Fueling the chatbot evolution -- KORE
- The Case Against Enterprise Chat Platforms - BaseCamp’s View
8. Final Thoughts & Recommendations
9. List of Definitions and Acronyms
The culture of work is changing. Today’s workforce is more dispersed. Mobile devices and ubiquitous connectivity mean workers are always on and flex time has become a norm. The number and sophistication of business applications continues to grow. There is too much data to digest. Email, the connective tissue of business communications, is beginning to fail in its critical mission as workers become overwhelmed in its volume.
All of these factors slow productivity, collaboration and communication. But now, a consumer-like sensibility and ease of use is being applied to modern work challenges. Focused on increasing productivity, collaboration and communication, chat platforms like Slack and HipChat are emerging as legitimate business application contenders in a market dominated by established powerhouses.
How? Chat applications are providing easy to use searchable synchronous and asynchronous communications and file sharing/archiving for work teams. Further, like consumer chat applications WeChat and Facebook Messenger, these enterprise chat platforms offer integrations to a broad range of ap plications, enabling users to work in different applications without ever leaving the chat platform.
Integrations to established and upstart business applications are exploding, ranging from calendar/meeting, project management and expense reporting to travel booking and CRM. Chatbots, smart applications that perform work functions and are controlled through chat interface, are bringing even more efficiencies to bear.
The terms “enterprise chat platforms“, “enterprise chat applications“, and “chat enabled collaboration” all refer to chat interface business applications used for communications, collaboration and productivity. They are typically cloud-based (though not all are) applications that can be used across deskt op and mobile devices regardless of the operating system (OS).
Some solutions will focus strictly on the communications function, including P2P (peer to peer) and group messaging, voice calls, teleconferencing and video/web conferencing. They will be refer red to as Enterprise Messaging Applications.