Nurses and others in the front-line(paramedics, ambulance staff, hospital and GP receptionists, social workers etc) are reporting an increasing incidence of violence and aggression from patients/clients. Some of these outbursts have resulted in permanent injury, even death, to the health care worker. The book is structured so that the notion of violence becomes more explicit with each succeeding chapter, until finally the violent outburst arrives. It offers practical prevention and management strategies, based on sound research, and provides a comprehensive view of the problem which will be of value to people working in a variety of clinical situations.
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The Dynamic of Violence and Aggression
Phases of Violence and Aggression
Section 2: Options Available in the Phases of Violence and Aggression
Phase 1: Phase of Relative Normality
Observation, Surveillance and Diversionary Techniques
Resources and Staffing
Phase 2: Phase of Pre-Aggression.
Intervention Modalities and Models
Controlling Measures and Management
Phase 3: Phase of Attack
Section 3: Corollaries of Violence and Aggression
Injuries, Job Stress and Burnout
Learning from Experience
Chandley, Mark Team leader, Elms Ward, Liverpool University, Liverpool, UK, Ashworth Hospital, Maghull, Merseyside, UK.