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Awareness. The Person of the Helper. Accepting. Respecting. Trusting. Caring. Feelings in the Helper. Beliefs and Values. Support Systems. Why Support Is Needed. Staff Support. The Support Systems Available. Supervision. Other Forms of Support. The Counselling Role of Senior Personnel. Which Support Should You Have? Accessing Support. Counselling and Counselling Skills. What Is Counselling? The Relationship. Skills. The Process. Self-Help. What Counselling Is Not? When Should It Be 'Counselling'? For Whom Is Counselling Suitable? Models for Counselling. Why Have Models for Helping? Different Theories. Different Models. The Four Questions. The Stages of Counselling. The Four Questions. The Background to the Four Questions Model. The Reasons for Questions. What Is Happening? What Is the Meaning of It? What Is Your Goal? How Are You Going to Do It? The Components of Helping. The Setting. The Helper. Being Emphatic. The Client. The Helping Relationship. Helping Skills: Attending. Attending. Being Non-Judgemental. Body Language. Giving Space. Timing and Pacing. Staying Open. Listening. Encouraging. Counselling Skills: Assessing. Assessing. Exploring. Allowing. Seeking Information. Questioning. Experiencing Feelings. Clarifying. Paraphrasing. Reflecting. Guiding to New Perspectives. Focusing. Summarizing. Counselling Skills: Challenging. Blockages to Change. Challenging. Confronting with Reality. Expressing Feelings. Immediacy. Self-Sharing. Intuition. Empowering. Client Skills: Goal Setting. Client Skills. New Perspectives. Imagination. Visualization. Managing Feelings. Managing Resistance. Goal Setting. Planning for Change. A Moral Contract. Ending the Relationship. Putting Into Action. Setbacks. Self-Monitoring. Evaluation. Ending the Relationship. Specific Issues. Opportunities for Using Counselling Skills. Making a Contract. Transference and Counter-Transference. Involvement. Dependence on Clients. Specific Situations. Clients with Learning Disabilities. Counselling Children. The 'Problem' Patient. Relatives. Dying and Death. Bereavement. Spiritual Aspects. Referral. Ethical Issues. Some Basic Concepts of Ethics. Personal Values and Convictions. Competence. Standards of Care. Responsibility. Accountability. Nurses as Agents of Change. Nurses as Advocates. Confidentiality. Record Keeping. Conflicting Interests. Counselling and the Institution. Resources. Learning on Your Own. Courses. Accreditation.
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