Many communications service providers (CSPs) are requesting delivery of their OSS solutions via SaaS delivery models because of the extremely low set-up costs, quick lead times during set-up, ease of scalability and almost invisible upgrade cycles. In addition to these standard SaaS benefits, CSPs are starting to value a SaaS option because they are diversifying their business model and trialling new digital services.
This report provides:
- a forecast of CSP spending service fulfilment systems delivered in a SaaS delivery model to 2020
- a forecast of SaaS growth in the service fulfilment sub-segments to 2020
- an analysis of the drivers and inhibitors for SaaS adoption in service fulfilment
- key recommendations for vendors and CSPs.