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Email Collections: Do's and Don'ts - Webinar

  • ID: 3693296
  • Webinar
  • 60 Minutes
  • Lorman Business Center, Inc.
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Learn how email can help improve your collections and what some of the most common mistakes are.

Technology has changed how we communicate and do business. Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications.

Learn how you can use email to enhance your customer’s experience and streamline your business’ productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.

Learning Objectives
  • You will be able to discuss using email to communicate with your customers.
  • You will be able to review sending invoices with email.
  • You will be able to discuss sending statements with email.
  • You will be able to explain corresponding through email about past due accounts.
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Using Email to Communicate With Your Customers
- What You Can Do
- What You Can't Do
- Best Business Practices Regarding Email
- - Obtaining Consent to Use Email
- Laws Pertaining to Email
- - Can Spam Rules
- - The Federal Trade Commission
- - The Fair Debt Collection Practices Act
- Risks of Using Email
- Benefits of Using Email for Your Business
- Protecting Your Business While Using Email

Addressing Privacy Issues
- Hacking
- Identity Theft

Sending Invoices With Email
- Do I Need Permission?
- Sending Attachments

Sending Statements With Email
- Do I Need Permission?
- Verifying Delivery

Corresponding Through Email About Past Due Accounts
- Sending Backup Documentation
- Proof of Delivery
- Proof of Sale or Order
- Dunning Notices
- Final Notice Before Further Action
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Michelle Dunn, Michelle Dunn Writer, LLC
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This webinar is designed for credit and collection managers, presidents, vice presidents, directors, business owners and managers, branch managers, lending professionals, accountants and bookkeepers.
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Order Online - visit: https://www.researchandmarkets.com/reports/3693296
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