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US Telehealth Virtual Visits Market

  • ID: 3715956
  • Report
  • May 2016
  • Region: United States
  • 161 Pages
  • Frost & Sullivan


  • Cellscope
  • MDLive
  • Teledoc
  • Vidyo
This research service presents a comprehensive analysis of the market potential and dynamics of telehealth virtual visits in the United States. It describes emerging technologies in the telehealth services market and analyses the factors driving the need to deploy virtual or video telehealth solutions across a variety of settings. It examines the business models in the market and also offers a demand analysis of telehealth virtual visits. The research indicates that increasingly, consumers will take advantage of virtual telehealth by using devices they already own, such as smartphones, tablets, or computers. Based on these factors, the usage of virtual telehealth services is likely to soar over the next five years.

Key Findings:

- There are a growing number of telehealth virtual visits services currently visible in the market. The early market leaders are Teladoc, American Well, MDLive, and Doctor on Demand. In addition, there are dozens of additional services offering telehealth virtual visits and the number is growing.

- The telehealth virtual visit service providers can operate directly under their own name or either sell or license their platform to payers or providers who in turn create a white-label product. Generally, these resulting services are re-branded directly under the payer or provider name or another brand name.

- The regulatory environment pertaining to these services remains a work in progress. There are efforts underway at the Federal and state levels to clear the way for remote patient consults to take place, even when there has been no previous relationship between the patient and physician. There are some instances where out-of-state licensure are becoming more flexible.

- In addition to direct service providers, there are technology enablers such as Vidyo and VSee that are benefiting from this surge in interest.

- Virtual medical services benefit from partnering with telehealth application and device peripheral partners, such as Cellscope (autoscope), iHealth (blood glucose monitors), and Clinicloud (digital stethoscope) among many others.

- Telehealth virtual visit services are becoming attractive to payers and many new offerings have been announced over the most recent -year period.

- In 2015, the American Telemedicine Association estimated that patients will have had the potential for virtual doctor experiences during that year. Overall, the association estimates that million patients had some form of telemedicine experience in 2015.

- However, there are experts that believe that for the majority of industry participants, most of the virtual visits are not a synchronous video event. In fact, many virtual medical encounters may be conducted over the telephone.

- It is important to remember that there are many medical interactions that work well in an asynchronous mode. For example, Dr. Ronald Dixon of the Massachusetts General Hospital has led research efforts to evaluate alternative methods of health care delivery within the domain of general internal medicine. His work has led to his use of asynchronous telehealth to manage patients with chronic diseases. Dr. Dixon is currently the Director of the MGH Virtual Practice Project and the Director of the hospital’s Center for the Integration of Medicine and Innovative Technology (CMIT) Delivery System Innovation Program.

- Virtual medical services have the option to develop a business-to-business (B2B) model where the customers are payers, employer plan managers, providers, or a business-to-consumer (B2C) model whereby the patient makes an independent decision to contact a service. Depending on the locations of the patient and provider, this service may or may not be reimbursable.

- Most service providers agree that there are there is a significant demand for virtual visit services. They tend to agree that the demand is being driven by major factors:
1. Cost of the service (generally starting in the range of $X to $X for a brief time increment, approximately to minutes
2. Ease of access to a doctor appointment (generally measured in minutes or hours as opposed to days and weeks in the traditional environment)
3. Freedom from sitting in a “germ-filled” waiting room especially during the cold and flu season

- Of the 3 demand drivers, cost may be the most difficult to truly gauge. Although the starting increments are low, once additional time or services are required there are some costs that appear similar to in- person service.

- From the telehealth virtual visit provider perspective, there is little doubt that virtual medical encounters will be ubiquitous within 5 years.

- In this new world, doctors need to be trained in a screen-side manner - they can not simply do virtual or video visits without media training.

- This opportunity is enticing many retired doctors or doctors that are about to retire, along with doctors facing occasional slow-periods or days off from office or hospital duty where they will still be willing to see a patient.

- The bottom line is that more basic virtual interactions will need to be surrounded by additional capabilities that will provide vital sign information and images. Advocates of virtual visits believe that digital technology offers a continuum of data that will result in an end-state where patients and physicians will be comfortable in either the virtual or traditional models.

Key Questions Answered

- What are telehealth virtual visit services and how are these solutions being deployed by 4 key market segments - healthcare payers, employer plans, hospitals, and physicians?

- What are the market-shifting macro trends impacting the need to deploy new or improved solutions to enable patients to achieve quality care using video in a variety of settings?

- What are the specific drivers and restraints impacting the telehealth virtual visits market in the United States over the next 5 years?

- What are the competitive characteristics of the telehealth virtual visit services market and who are some of the key vendors serving the market for virtual medical care and evaluation?

- What is the 6-year revenue outlook for the telehealth virtual visits market?

Note: Product cover images may vary from those shown


  • Cellscope
  • MDLive
  • Teledoc
  • Vidyo
1. Executive Summary
  • Key Findings
  • Scope and Segmentation
  • Key Questions This Study Will Answer
  • Market Engineering Measurements
  • CEO’s Perspective
  • Key Companies to Watch - Service Providers
  • Key Companies to Watch - Technology Enablers
  • Key Companies to Watch - Value-added Partners
  • Executive Summary - 3 Big Predictions
2. Market Background
  • Telehealth Virtual Visits
  • Video Telehealth
  • Market Overview - Segmentation
  • Market Overview - Telehealth Services
  • Market Overview - Enablers
  • Telehealth Virtual Visits - Market Undergoing Immense Change
  • Telehealth Markets - Highest Impact on Healthcare in the Next 5 Years
  • Video Telehealth/Virtual Visits
  • mHealth Platform Data Integration Cases are Expanding
  • Integrating with Healthcare Apps
  • Telehealth Virtual Visits - Building a Value Proposition
  • Telehealth Virtual Visits Value Proposition - Manageable Cost of Service?
  • Telehealth Virtual Visits Value Proposition - Isolation from Germs
  • Telehealth Virtual Visits Value Proposition - Less Time to Access A Doctor
3. Business Models In Telehealth Virtual Visits
  • Telehealth Virtual Visit Services - Key Sales Channels in Business Models
  • Virtual Practice Assessment - Points for Comparison
  • Business Model Pricing Options
  • Virtual Doctor Visit Business Model - Direct-to-Consumer
  • White Label Business Model
  • Business Model Case Study - Video Telehealth Services
  • Telehealth Virtual Visits Technology View
  • Video Conferencing Elements
  • Technology Factors
4. Dynamics Catalyzing Growth
  • Key Telehealth Trends Influencing the Market
  • Market Drivers
  • ACA Patient Expansion
  • Projected Number of US Physicians
  • Chronic Condition Management
  • Video Form Factor and Consumer Factors
  • Consumer Use, Rating, and Future Use of Telehealth Services
  • Market Restraints
  • Restraints Explained
5. Forecasts and Trends - Total Market and Segment Analysis
  • Market Engineering Measurements
  • Forecast Assumptions and Definitions
  • Revenue Forecast
  • Revenue Forecast Discussion
  • Revenue Forecast by Components
  • Revenue Forecast by Components Discussion
  • Revenue Forecast - Services Segment
  • Revenue Forecast Discussion - Services Segment
  • Revenue Forecast - Enabler Segment
  • Revenue Forecast Discussion - Enabler Segment
  • Sector Comparisons
6. Demand Analysis
  • Telehealth Virtual Visits Market - Penetration Analysis
  • Methodology - Consumer Survey Data
  • Use of Telehealth Services by Gender and Age
  • Use of Telehealth Services by Region and Income
  • Rating of Telehealth Services by Gender and Age
  • Rating of Telehealth Services by Region and Income
  • Likelihood to Use Telehealth Services in the Future by Gender and Age
  • Likelihood to Use Telehealth Services in the Future by Region and Income
  • Likelihood to Pay for Expanded Health Analysis on Mobile Apps by Gender and Age
  • Likelihood to Pay for Expanded Health Analysis on Mobile Apps by Region and Income
7. Competitive Environment
  • Likely Market Directions - The Analyst Perspective
  • Competitive Market Structure
  • Market Share - Service Providers
  • Market Share - Service Providers
  • Technology Value Chain
  • Key Companies to Watch - Service Providers
  • Key Companies to Watch - Technology Enablers
  • Key Companies to Watch - Value-added Partners
8. Telehealth Virtual Visit Providers - A Closer Look At Ten Notable Sector Participants
  • Teladoc - Company Dashboard
  • Teladoc - Key Products and Solutions
  • Teladoc - Value Proposition and Analyst Perspective
  • American Well (Amwell) - Company Dashboard
  • American Well (Amwell) - Key Products and Solutions
  • American Well (Amwell) - Value Proposition and Analyst Perspective
  • MDLive - Company Dashboard
  • MDLive - Key Products and Solutions
  • MDLive - Value Proposition and Analyst Perspective
  • Doctor on Demand - Company Dashboard
  • Doctor on Demand - Key Products and Solutions
  • Doctor on Demand - Value Proposition and Analyst Perspective
  • Krixi Care - Company Dashboard
  • Krixi Care - Key Products and Solutions
  • Krixi Care - Value Proposition and Analyst Perspective
  • Vidyo - Company Dashboard
  • Vidyo - Key Products and Solutions
  • Vidyo - Value Proposition and Analyst Perspective
  • VSee Labs - Company Dashboard
  • VSee - Key Products and Solutions
  • VSee - Value Proposition and Analyst Perspective
  • AMD Global Telemedicine - Company Dashboard
  • AMD Global Telemedicine - Key Products and Solutions
  • AMD Global Telemedicine - Value Proposition and Analyst Perspective
  • SwYmed™ (SwYmed) - Company Dashboard
  • SwYmed - Key Products and Solutions
  • SwYmed - Value Proposition and Analyst Perspective
  • Avizia - Company Dashboard
  • Avizia - Key Products and Solutions
  • Avizia - Value Proposition and Analyst Perspective
  • Additional Telehealth Virtual Care Service Providers
  • Additional Telehealth Virtual Care Platforms and Devices
  • Future Perspectives
  • Future Perspectives - 3 Big Predictions
  • Legal Disclaimer
9. Appendix
  • Selected Sources
  • Commonly Used Telehealth Definitions
  • Additional Frost & Sullivan Sources of Information on Healthcare and Telehealth
  • Market Engineering Methodology
  • Learn More - Next Steps
Note: Product cover images may vary from those shown
- Cellscope
- MDLive
- Teledoc
- Vidyo
Note: Product cover images may vary from those shown