Successful Complaint Handling - Webinar

  • ID: 3734844
  • Webinar
  • 60 Minutes
  • Pathwise
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The ability to resolve customer complaints successfully is a key differentiator between successful and unsuccessful businesses. For FDA regulated and ISO certified companies, effective complaint handling is more than a good business practice- it's necessary for compliance.

In this session you will gain insight on the following:

- Challenges in today's regulatory environment
- Voice of the Customer and Customer Centricity
- Practical foundations of a complaint management system
- Pitfalls in complaint management
- How to assess your compliance using common metrics and tools
- Focus on continuous improvement
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Jeremy Barazza
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