Quality Events come at us in a lot of different forms and a wide array of sources - defects, customer complaints, out-of-specs, non-conformities, audit findings, and inspections, to name a few. Companies that assess their events through a sound risk-based process are able to understand, prioritize, and allocate the right recourses to high-risk events, investigate and then provide an effective corrective or preventative action as the solution. If your organization is overwhelmed in the multitude of problems you have to deal with, you will find your solution in this webinar.
At the end of this webinar participants will be able to:
- Identify and explain the “closed loop” steps necessary to go from the discovery of a quality event to its disposition - Gather necessary information to clarify a quality event - Draft an accurate and actionable problem statement - Assess the level of risk posed by the quality event and appropriately disposition it
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