The Causal Chain Process- Going Beyond the 5 Whys - Webinar

  • ID: 3734854
  • Webinar
  • 60 Minutes
  • Pathwise
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The “Five Whys” are an easy, and effective tool in investigations. It is flexible, and values the knowledge and experience of employees. However, often in using the 5 Why’s we quit too soon, experts struggle to think past their own expertise, and different people have different understanding of the questions.

At the end of this webinar, participants will be able to:

- Understand the Causal Chain Process steps
- Be able to draft the investigation problem statement
- Develop and ask targeted questions to follow the cause event trail
- Test your response logic
- Apply the Causal Chain Worksheet to document your investigation
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Herb Miller
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