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The Future Value Proposition of Telecommunication Operators in South Africa

  • ID: 3736778
  • Report
  • May 2016
  • Region: South Africa, Africa
  • 14 pages
  • Frost & Sullivan
Can Telcos and OTT Service Providers Establish a Sustainable Business Model?
The research service provides an analysis of the telecommunications market in South Africa, with the focus being on the journey of telecom operators in the country and where they are at the moment. The study highlights the challenges that the operators currently face, especially with the emergence of the over-the-top (OTT) service providers. A brief analysis of the OTT landscape in South Africa is provided. The study further discusses the main challenges that both OTT service providers and telecom operators face and tries to develop solutions that could enable them to work together.

The telecommunications market is characterised by ongoing technological changes that bring improvements in the speed and quality of data transmission. The most recent transformation that changed the communication platform occurred in the 1990s, when previously dominant fixed-line providers were challenged by cellular telephony that offered customers reliable access to voice and messaging services on a mobile platform.

Today, another large-scale transformation seems to be taking place. This time the telecommunications operators are threatened by the rise of over-the-top (OTT) service providers. OTT services offer a new approach to telecommunications in that solutions are provided over Internet or intranet data connections. The model relies on the Internet Protocol (IP) networks deployed by operators and delivers services such as voice, instant messaging, video communications, and a range of other applications. It is believed that OTT services are dampening traditional telecommunication operators’ revenues from voice and short message communications.

The current write-up aims to highlight the journey of the South African telecommunication operators since their emergence in 1994. This is followed by a brief analysis of the OTT market landscape. The objective is to understand how can telecommunication operators and OTT service providers work together by identifying the role that each of these entities plays in the communications value chain and by highlighting their strengths and weaknesses.
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The Journey of Telco’s in South Africa: Where are they at the moment?
Defining the OTT landscape
Where to next for South Africa?
Last Word
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