Blueprint Report: Telecom Operations As-a-Service

  • ID: 3742629
  • Report
  • Region: Global
  • 66 Pages
  • HfS Research
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The Delivery of Telecom Industry Specific BPO Services for Network, Fulfilment, Assurance, and Billing Functional Areas

FEATURED COMPANIES

  • Accenture
  • Aegis
  • CSS Corp
  • Firstsource
  • Infosys
  • OnProcess
  • MORE
The Telecom Operations As-a-Service Blueprint Report is a new look at the evolving market for network, fulfilment, billing and assurance services. This Blueprint builds on the 2014 Telecom Operations Services Blueprint to look in greater detail at the outsourcing of this critical business function for telecom (wireless and wireline) and cable firms and the adoption of the 8 Ideals of As-a-Service delivery in this market as well.

The Blueprint now includes profiles and assessments of eight service providers of Telecom Operations As-a-Service. For the first time, CSS Corp and Aegis are included.

Unlike other quadrants and matrices, the Blueprint identifies relevant differentials between service providers across a number of facets in two main categories: innovation and execution.

For this report, the publisher has increased the attention paid to innovation criteria in particular and adopted the new 2016 Blueprint Grid layout to assess service providers. This Grid now recognizes up-and-coming service providers (High Potentials) that are scoring higher on innovation criteria than on execution criteria as the providers build these practices. The Grid includes a new group of established, high-execution service providers (Execution Powerhouses) that have built effective delivery operations but need to innovate capabilities and offerings further. They are in addition to the pre-existing rankings for highest overall performance (Winners Circle) and strong combined innovation and execution performance (High Performers).
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FEATURED COMPANIES

  • Accenture
  • Aegis
  • CSS Corp
  • Firstsource
  • Infosys
  • OnProcess
  • MORE
1. Executive Summary
2. Telecom Operations As-a-Service
3. Research Methodology
4. Key Market Dynamics
5. Service Provider Grid
6. Service Provider Profiles
7. Market Wrap-Up and Recommendations
8. About the Author
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- Accenture
- Aegis
- CSS Corp
- Firstsource
- Infosys
- OnProcess
- TCS
- Tech Mahindra
- Wipro
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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