With contributions by experts in the area of higher education quality (academics, higher education leaders and managers) from a range of countries the book is concerned with the practices and theory of evaluation in higher education quality, in particular the issue of student feedback.
- Experiences from interaction experts in the field- Practical applications- A resource guide that can be utilized in the higher education sector
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List of figures and tables
About the authors
Part 1: Overview
Chapter 1: The nexus of feedback and improvement
Preoccupation with surveys
Types of surveys
Faculty-level satisfaction with provision
Programme-level satisfaction with the learning and teaching
Appraisal of teacher performance by students
Multiple surveys: cosmetic or inclusive?
Feedback to students
Part 2: International Perspectives
Chapter 2: Student feedback in the US and global contexts
Student feedback in the evaluation of academic programmes and instruction
The meta-profession model of faculty
Chapter 3: Student feedback in higher education: a Malaysian perspective
Malaysia's educational competitiveness ranking
Student feedback in higher education
Student feedback in Malaysian universities
Case study of a Malaysian university
Discussion and lessons learned
Chapter 4: Improving university teaching through student feedback: a critical investigation
Case study: student feedback at the Faculty of Engineering, Lund University
Making strategic use of student evaluations
Chapter 5: Student feedback in the Australian national and university context
National or sector-wide use of student feedback
Institutional-level use of student feedback
Within-university practices and uses of student feedback
Part 3: Tools and Administration
Chapter 6: Tools for effective student feedback
An assessment of student feedback instruments
Overview of selected assessments
Connecting the dots: external and internal links
Concluding thoughts on a more considered approach
Chapter 7: Web-based or paper-based surveys: a quandary?
Survey response rates
Analysis of trend data
Chapter 8: Inclusive practice in student feedback systems
Institutional approach to unit evaluation
Chapter 9: Action and the feedback cycle
Managing student expectations
Feedback to students
Professor Chenicheri Sid Nair is currently with the Centre for Advancement of Teaching and Learning, University of Western Australia (UWA), Perth. Prior to his appointment to UWA, he was Quality Adviser (Research and Evaluation) in the Centre for Higher Education Quality (CHEQ) at Monash University, Australia. He has an extensive expertise in the area of quality development and evaluation, and he also has considerable editorial experience. Currently, he is Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education (IJQAETE). Prior to this he was also a Managing Editor of the Electronic Journal of Science Education (EJSE). Professor Nair is also an international consultant in a number of countries in quality and evaluations.
Dr Patricie Mertova is currently a Research Fellow in the Department of Education, University of Oxford, England. She was previously a Research Officer at the University of Queensland, and, prior to that, a Research Fellow in the Centre for the Advancement of Learning and Teaching (CALT) and the Centre for Higher Education Quality (CHEQ), Monash University, Australia. She has recently completed her PhD focusing on the academic voice in higher education quality. She has research expertise in the areas of higher education and higher education quality. Her background is also in the areas of linguistics, translation, cross-cultural communication and foreign languages.