Global Business Process-as-a-Service Market 2016-2020

  • ID: 3769373
  • Report
  • Region: Global
  • 73 pages
  • TechNavio
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FEATURED COMPANIES

  • Accenture
  • Atos
  • Dell
  • HCL Technologies
  • Infosys
  • Pay Asia
  • MORE
1h Free Analyst Time

Speak directly to the analyst to clarify any post sales queries you may have.

About the Business Process-as-a-Service Market

BPaaS or cloud-based BPO services refer to the delivery of BPO services from the cloud. BPO solutions are hosted on remote infrastructure and managed by cloud providers. BPaaS reduces labor count through automation and cuts costs in the process. Specialized HR solutions, contact centers, payroll, and F&A are some of the solutions delivered through BPaaS.

BPaaS services are automated through a cloud platform. Similar to other cloud-based services, it is subscription based. Traditional BPO businesses are mostly process-oriented and specialize in transitioning client processes, such as F&A, HR, supply chain management, and procurement. They help deliver services with predictable costs, reliability, and quality after careful optimization. BPaaS encompasses all these service areas with cost savings and efficiencies.

The analysts forecast the global business process-as-a-service market to grow at a CAGR of 11.81% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global business process-as-a-service market for 2016-2020. To calculate the market size, the analyst considers the revenue generated from the total consumption of BPaaS globally. The report does not include revenue generated from the aftermarket service of the product.

The market is divided into the following segments based on geography:

- Americas
- APAC
- EMEA

The report, Global Business Process-as-a-Service Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
- Accenture
- Cognizant Technology Solutions
- International Business Machines
- Infosys
- Tata Consultancy Services

Other prominent vendors
- ADP
- Advance Payroll Services
- Aegis
- AntWorks
- Atos
- Avaloq Sourcing Asia Pacific
- CA technologies
- Capgemini
- CSC
- Dell
- EXL
- Firstsource
- Fujitsu
- Genpact
- HCL Technologies
- Hexaware
- HP
- i-Admin
- ITC Infotech
- NGA Human Resources
- Oracle
- Orange Business Services
- Pay Asia
- SAP
- Sungard
- Sutherland Global services
- Teletech
- Tiger Consulting
- Wipro
- WNS
- Xerox

Market drivers
- Growing demand for cloud services and standard operating processes

Market challenges
- Data security and privacy concerns

Market trends
- Emergence of cloud brokerage services

Key questions answered in this report
- What will the market size be in 2020 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.
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2 of 5

FEATURED COMPANIES

  • Accenture
  • Atos
  • Dell
  • HCL Technologies
  • Infosys
  • Pay Asia
  • MORE
1h Free Analyst Time

Speak directly to the analyst to clarify any post sales queries you may have.

PART 01: Executive summary
  • Highlights
PART 02: Scope of the report
  • Market overview
  • Top-vendor offerings
PART 03: Market research methodology
  • Research methodology
  • Economic indicators
PART 04: Introduction
  • Key market highlights
PART 05: Market landscape
  • Market overview
  • Market size and forecast
  • Five forces analysis
PART 06: Market segmentation by services
  • Global BPaaS market by services
  • HR services
  • E-commerce services
  • Payments services
  • Customer management services
  • Finance and accounting services
  • Other services
PART 07: Geographical segmentation
  • Global BPaaS market by geography
  • Americas
  • EMEA
  • APAC
PART 08: Market drivers

PART 09: Impact of drivers

PART 10: Market challenges

PART 11: Impact of drivers and challenges

PART 12: Market trends

PART 13: Vendor landscape
  • Competitive scenario
  • Major vendors
  • Other prominent vendors
PART 14: Key Vendor Analysis
  • Accenture
  • Cognizant Technology Solutions
  • IBM
  • Infosys
  • TCS
PART 15: Appendix
  • List of abbreviations
PART 16: About the Author

List of Exhibits

Exhibit 01: Countries covered for market analysis
Exhibit 02: Product offerings
Exhibit 03: Global BPaaS market 2015-2020 ($ billions)
Exhibit 04: Five forces analysis
Exhibit 05: Segmentation of global BPaaS market by services 2015
Exhibit 06: Global BPaaS market by services 2015-2020
Exhibit 07: Global BPaaS market by HR services 2015-2020 ($ billions)
Exhibit 08: Global BPaaS market by e-commerce services 2015-2020 ($ billions)
Exhibit 09: Global BPaaS market by payments services 2015-2020 ($ billions)
Exhibit 10: Global BPaaS market by customer management services 2015-2020 ($ billions)
Exhibit 11: Global BPaaS market by finance and accounting services 2015-2020 ($ billions)
Exhibit 12: Global BPaaS market by others services 2015-2020 ($ billions)
Exhibit 13: Segmentation of global BPaaS market by geography 2015
Exhibit 14: Segmentation of global BPaaS market by geography 2020
Exhibit 15: BPaaS market in Americas 2015 and 2020 ($ billions)
Exhibit 16: BPaaS market in EMEA 2015 and 2020 ($ billions)
Exhibit 17: BPaaS market in APAC 2015 and 2020 ($ billions)
Exhibit 18: Impact of drivers
Exhibit 19: Impact of drivers and challenges
Exhibit 20: Cloud service brokerage model
Exhibit 21: Accenture: BPO service offerings
Exhibit 22: Cognizant: BPaaS offerings
Exhibit 23: Cognizant: Business cloud solutions
Exhibit 24: IBM: BPaaS offerings
Exhibit 25: IBM: IT outsourcing services
Exhibit 26: Infosys: Business process services
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FEATURED COMPANIES

  • Accenture
  • Atos
  • Dell
  • HCL Technologies
  • Infosys
  • Pay Asia
  • MORE
1h Free Analyst Time

Speak directly to the analyst to clarify any post sales queries you may have.

New Report Released: - Global Business Process-as-a-Service Market 2016-2020

The author of the report recognizes the following companies as the key players in the global business process-as-a-service market: Accenture, Cognizant, IBM, Infosys, and TCS.

Other Prominent Vendors in the market are: ADP, Advance Payroll Services, Aegis, AntWorks, Atos, Avaloq Sourcing Asia Pacific, CA Technologies, Capgemini, CSC, Dell, EXL, Firstsource, Fujitsu, Genpact, HCL Technologies, Hexaware, HP, i-Admin, ITC Infotech, NGA Human Resources, Oracle, Orange Business Services, Pay Asia, Sungard, Sutherland Global services, Teletech, Tiger Consulting, Wipro, WNS, and Xerox.

Commenting on the report, an analyst from the research team said: “A key trend which is boosting market growth is the emergence of cloud brokerage services. Cloud service brokers act as intermediaries between cloud service providers and businesses that integrate their infrastructures with cloud-computing platforms. Cloud computing and cloud-based services are gaining popularity quickly when compared to other enterprises. Greater flexibility of application and service customization is attracting customers to adopt these services on a larger scale. Cloud computing also allows easy scaling of applications and services as and when required based on changing business needs.”

According to the report, a key growth driver is the growing demand for cloud services and standard operating processes. It is necessary to ensure that business processes comply with standard operating procedures. The ability of the business process solutions to document procedures and identify discrepancies is driving its adoption. BPaaS solution generates process documentation that helps organizations adhere to stringent standards.

Further, the report states that data security and privacy concerns, including unauthorized access or loss of sensitive enterprise information, are the key challenges affecting the ability of BPaaS service providers in gaining the confidence of business enterprises. Enterprises store confidential and business-critical data in the cloud infrastructure. Data stored in the cloud under an organization's control are prone to risks such as unauthorized access.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
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- Accenture
- Cognizant
- IBM
- Infosys
- TCS
- ADP
- Advance Payroll Services
- Aegis
- AntWorks
- Atos
- Avaloq Sourcing Asia Pacific
- CA Technologies
- Capgemini
- CSC
- Dell
- EXL
- Firstsource
- Fujitsu
- Genpact
- HCL Technologies
- Hexaware
- HP
- i-Admin
- ITC Infotech
- NGA Human Resources
- Oracle
- Orange Business Services
- Pay Asia
- Sungard
- Sutherland Global services
- Teletech
- Tiger Consulting
- Wipro
- WNS
- Xerox.
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