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Agile Engagement. How to Drive Lasting Results by Cultivating a Flexible, Responsive, and Collaborative Culture

  • ID: 3771617
  • Book
  • January 2017
  • 272 Pages
  • John Wiley and Sons Ltd
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Agile Engagement is the concrete strategy business leaders have been looking for to improve, sustain, and leverage employee engagement to gain a superior competitive edge in any industry of any size.

The engaged employees you want on your team need to be invested in your organization′s culture in order to perform at their best. It is each organization′s responsibility to develop a measureable strategy to achieve a compelling culture that drives employee engagement. Stop grasping at answers and turn to the forward–thinking approach proven at successful organizations all over the world.

This innovative application of agile principles typically used to develop software to an organization′s human capital practices enables leadership to incrementally craft a corporate culture custom fit to any unique business and its employees. Whether you′re building a startup or trying to revitalize an anemic corporate culture, this resource is all you need to:

  • Design and roll out a clear, compelling, vision through an engagement strategy
  • Heighten the engagement of every employee, including those working remotely and not otherwise working each day with co–workers or in front of computer screens
  • Develop a cadence of employee engagement measurement so that you can continuously improve your engagement strategy
  • Allow your organization′s dynamic culture to shine throughout every level of your organization

This groundbreaking guide is not only a blueprint to next–level employee engagement, but it also opens the door to an entire community of organizations using these same strategies at their companies, and an accompanying website lets you access digital versions of tools in the book, see how others are applying the methodology, and contribute your own personal successes and best practices.

Agile Engagement is your solution to cultivating a workplace of enduring employee engagement that will drive business success.

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Preface xi

Part I The Engagement Engine 1

Chapter 1 Engagement and Culture Redefined 3

(Or,Why Culture Belongs in the Boardroom)

Chapter 2 Happiness Versus Engagement 9

(Or,Why Free Snacks Fall Short)

Chapter 3 CommonMisconceptions 13

(Or,Why Culture Isn t Just HR s Problem)

Chapter 4 Cross–Industry Engagement 19

(Or,Why You Don t Have to Sell Software to Be Cool)

Part II The Workplace of Now 23

Chapter 5 Workplaces without Borders 25

(Or,Why theWar for Talent Has Gone Global)

Chapter 6 Working Across Generations 31

(Or,Why Variety Is the Spice ofWork)

Chapter 7 Free Agents on the Rise 37

(Or,WhyWe re Finally Free to Be You and Me)

Chapter 8 Partnering with Purpose 45

(Or,Why PartnersMust Mesh with Your Culture)

Chapter 9 Trending Telework 51

(Or,Why Coffee Shops Are the New Corner Offices)

Chapter 10 Culture–Friendly Policies 63

(Or,Why Overlegislation Rarely Pays Off)

Chapter 11 Recruiting Revolution 73

(Or,Why Hiring for Intangibles Makes a Tangible Difference)

Chapter 12 Technology Revolution 79

(Or,Why Technology Turned the Tables on HowWeWork)

Chapter 13 Mobile Revolution 87

(Or,Why It s Okay to Leave Early for Your Kid s Soccer Game)

Chapter 14 Resulting Challenges 95

(Or,Why Too Much of a Good Thing Is a Bad Thing)

Chapter 15 HR of the Past 105

(Or,WhyManufacturing and Unions Forged HR)

Chapter 16 HR of the Future 113

(Or,Why HR IsMore Than Forms, Filing, and Firing)

Part III The Engagement Canvas 117

Chapter 17 Engagement Canvas and Emplify Score Overview 119

Chapter 18 Why You Exist 127

Engagement Canvas Box 1

Chapter 19 Key Strategies 131

Engagement Canvas Box 2

Chapter 20 KeyMetrics 133

Engagement Canvas Box 3

Chapter 21 Engagement Exemplified 135

Engagement Canvas Box 4

Chapter 22 Unique Organizational Characteristics 139

Engagement Canvas Box 5

Chapter 23 Communication Channels 143

Engagement Canvas Box 6

Chapter 24 Culture Statements 145

Engagement Canvas Box 7

Chapter 25 Culture Aspirations 149

Engagement Canvas Box 7

Chapter 26 Resources Applied 155

Engagement Canvas Box 8

Chapter 27 Emplify Score 157

Engagement Canvas Box 9

Chapter 28 Three Key Employee Needs 163

Engagement Canvas Box 10

Chapter 29 Engagement Canvas FAQs 165

Part IV The Practice of Engagement 171

Chapter 30 Speak with One Voice 173

(Or,Why Conformity Is Good Sometimes)

Chapter 31 BrandWhat s Important 177

(Or,WhyMarketing Should Live in HR)

Chapter 32 Treat Employees Like Customers 179

(Or,WhyWe re All Created Equal)

Chapter 33 Leverage Data 187

(Or,Why There s No Shame in Nerdiness)

Chapter 34 Set a Communication Cadence 193

(Or,Why Routine Is Anything but Routine)

Chapter 35 Allow for Autonomy 195

(Or,WhyWe All Need Some Space)

Chapter 36 Make It Personal 201

(Or,Why Nobody Leaves Their Personal Life at Home)

Chapter 37 Earn Trust 207

(Or,Why Trust Is the Foundation of Everything Else)

Chapter 38 Expel Poor Culture Fits 211

(Or,Why One Bad Apple Spoils the Bunch)

Chapter 39 Communicate with Employees 215

(Or,WhyMobile Apps Simplify Everything)

Conclusion 219

Acknowledgments 221

Author Biographies 223

References 225

Index 245

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Santiago Jaramillo
Todd Richardson
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