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Australia BPO Services Market Summary, Competitive Analysis and Forecast to 2027

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    Report

  • 49 Pages
  • September 2023
  • Region: Australia
  • MarketLine
  • ID: 5741269
BPO Services in Australia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-22, and forecast to 2027). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Australian BPO services market had total revenues of $8.6 billion in 2022, representing a compound annual growth rate (CAGR) of 5.9% between 2017 and 2022.
  • The HR outsourcing segment accounted for the market's largest proportion in 2022, with total revenues of $3.2 billion, equivalent to 37.2% of the market's overall value.
  • The high labor cost across the country encourages businesses to outsource some of the functions that are time-consuming and are not central to business, hence supporting the demand for BPO services. According to the Australian Government, from July 2023, the national minimum wage was revised to $23.2 per hour or $882.8 per week.

Scope

  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Australia
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Australia
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Australia bpo services market with five year forecasts

Reasons to Buy

  • What was the size of the Australia bpo services market by value in 2022?
  • What will be the size of the Australia bpo services market in 2027?
  • What factors are affecting the strength of competition in the Australia bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up Australia's bpo services market?

Table of Contents

1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What were the most recent market developments?
8 Company Profiles
8.1. Infosys Limited
8.2. HCL Technologies Limited
8.3. ISS AS
8.4. NCR Corp
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related research
10.4. About the Publisher
List of Tables
Table 1: Australia BPO services market value: $ million, 2017-22
Table 2: Australia BPO services market category segmentation: % share, by value, 2017-2022
Table 3: Australia BPO services market category segmentation: $ million, 2017-2022
Table 4: Australia BPO services market geography segmentation: $ million, 2022
Table 5: Australia BPO services market value forecast: $ million, 2022-27
Table 6: Infosys Limited: key facts
Table 7: Infosys Limited: Annual Financial Ratios
Table 8: Infosys Limited: Key Employees
Table 9: Infosys Limited: Key Employees Continued
Table 10: HCL Technologies Limited: key facts
Table 11: HCL Technologies Limited: Annual Financial Ratios
Table 12: HCL Technologies Limited: Key Employees
Table 13: HCL Technologies Limited: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: NCR Corp: key facts
Table 18: NCR Corp: Annual Financial Ratios
Table 19: NCR Corp: Key Employees
Table 20: NCR Corp: Key Employees Continued
Table 21: Australia size of population (million), 2018-22
Table 22: Australia gdp (constant 2005 prices, $ billion), 2018-22
Table 23: Australia gdp (current prices, $ billion), 2018-22
Table 24: Australia inflation, 2018-22
Table 25: Australia consumer price index (absolute), 2018-22
Table 26: Australia exchange rate, 2018-22
List of Figures
Figure 1: Australia BPO services market value: $ million, 2017-22
Figure 2: Australia BPO services market category segmentation: $ million, 2017-2022
Figure 3: Australia BPO services market geography segmentation: % share, by value, 2022
Figure 4: Australia BPO services market value forecast: $ million, 2022-27
Figure 5: Forces driving competition in the BPO services market in Australia, 2022
Figure 6: Drivers of buyer power in the BPO services market in Australia, 2022
Figure 7: Drivers of supplier power in the BPO services market in Australia, 2022
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Australia, 2022
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Australia, 2022
Figure 10: Drivers of degree of rivalry in the BPO services market in Australia, 2022

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Infosys Limited
  • HCL Technologies Limited
  • ISS AS
  • NCR Corp