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Emotional Intelligence Pocketbook. Little Exercises for an Intuitive Life

  • ID: 3797233
  • Book
  • 128 Pages
  • John Wiley and Sons Ltd
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Your talent, cleverness and skills will always leave you second best to a person with heightened emotional intelligence. The ability to manage your feelings, those of other people and the interactions you have with them is invaluable. But how much time do you spend improving your emotional intelligence?


Bestselling personal development author Gill Hasson designed the Emotional Intelligence Pocketbook to be the most convenient way to better understand yourself and those around you. On your commute, on your lunch break and anywhere else you go, this little book covers over 1OO different scenarios. It′s complete with practical tips, tricks and directed exercises to guide you, step by step, to become more assertive, forge stronger relationships and manage anxiety by:

  • Examining your own feelings and triggers to gain a deeper understanding of emotions
  • Remaining calm in highly emotional and stressful situations
  • Developing your social skills to ′read between the lines′ and manage the complexities of workplace politics
  • Approaching opportunities as well as setbacks with a positive attitude

Taking control of personal interactions comes from understanding yourself in order to gain insight into others, and the Emotional Intelligence Pocketbook is your playbook and training guide to engaging people in supportive, motivating and inspiring ways.

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Introduction 1

Part 1: Understanding emotions 5

Knowing why we have emotions 6

Understanding the aspects of emotions 8

Understanding the positive intent of emotions 10

Understanding how emotions are related 12

Tuning into your intuition 14

Understanding non–verbal communication 16

Finding the words for emotions 18

Owning your feelings 20

Meeting emotional needs 22

Recognising beliefs and expectations about emotions 24

Understanding emotional triggers 26

Part 2: Managing emotions 29

Having confident body language 30

Dialling down heightened emotions 32

Managing stress 34

Managing disappointment 36

Managing regret and remorse 38

Forgiving 40

Managing jealousy 42

Managing envy 44

Managing blame 46

Managing sadness 48

Managing embarrassment 50

Managing loneliness 52

Managing worry and anxiety 54

Managing anger 56

Managing guilt 58

Managing emotional eating and drinking 60

Managing criticism 62

Part 3: Developing your emotional intelligence 65

Practising positive thinking 66

Managing change 68

Having courage 70

Keeping an open mind: Being curious 72

Developing patience 74

Developing willpower 76

Making decisions 78

Accepting 80

Establishing boundaries and limits 82

Asserting what you want 84

Building confidence 86

Acting as if 88

Part 4: Developing your social intelligence 91

Listening for feelings 92

Empathising 94

Managing someone s disappointment 96

Being kind and considerate 98

Managing someone else s anger 100

Motivating and inspiring 102

Making compromises 104

Delegating 106

Understanding and managing group dynamics 108

Shutting someone up. Nicely. 110

Managing the silent treatment 112

Giving criticism 114

About the Author 116

More Quotes 117

Useful Websites 118

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Gill Hasson
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