Cloud-based BPO Market in APAC 2016-2020

  • ID: 3802101
  • Report
  • 85 pages
  • TechNavio
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FEATURED COMPANIES

  • Accenture
  • Atos
  • EXL
  • Hexaware
  • Infosys
  • Pay Asia
  • MORE
About Cloud-Based BPO

The cloud is set to revolutionize the way BPO service providers extend their offerings and help organizations reap benefits by outsourcing their business processes. For instance, applications can be made available over the network on-demand, with the cloud operating like any other utility service (turning an application on/off on-demand). This eliminates the need to invest in IT infrastructure, resulting in significant cost reduction. These benefits become evident, particularly, for organizations with legacy systems that require high maintenance and upgrades. Such organizations can reap substantial benefits by moving to the cloud and outsourcing their business processes.

The analysts forecast the cloud-based BPO market in APAC to grow at a CAGR of 14.27% during the period 2016-2020.

Covered in this report
The report covers the present scenario and the growth prospects of the cloud-based BPO market in APAC for 2016-2020. To calculate the market size, the report considers the revenue generated from cloud-based BPO services in APAC.

The market is divided into the following segments based on geographical segmentation by revenue:
- Americas
- APAC
- EMEA

The report, Cloud-Based BPO Market in APAC 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
- Accenture
- Cognizant Technology Solutions
- IBM
- Infosys
- TCS

Other prominent vendors
- ADP
- Advance Payroll Services
- Aegis
- AntWorks
- Atos
- Avaloq Sourcing Asia Pacific
- CA Technologies
- CSC
- Capgemini
- Dell
- EXL
- Firstsource
- Fujitsu
- Genpact
- HCL Technologies
- Hexaware
- HP
- i-Admin
- Infosys
- ITC Infotech
- NGA Human Resources
- Oracle
- Orange Business Services
- Pay Asia
- Sungard
- Sutherland Global services
- Teletech
- Tiger Consulting
- Wipro
- WNS
- Xerox

Market drivers
- Increased need for cost-effective business processes
- For a full, detailed list, view the full report

Market challenges
- Data security and privacy concerns
- For a full, detailed list, view the full report

Market trends
- Growing popularity of data analytics
- For a full, detailed list, view the full report

Key questions answered in this report
- What will the market size be in 2020 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

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2 of 5

FEATURED COMPANIES

  • Accenture
  • Atos
  • EXL
  • Hexaware
  • Infosys
  • Pay Asia
  • MORE
PART 01: Executive summary
  • Highlights
PART 02: Scope of the report
  • Market overview
  • Top-vendor offerings
PART 03: Market research methodology
  • Research methodology
  • Economic indicators
PART 04: Introduction
  • Key market highlights
PART 05: Market landscape
  • Market overview
  • Market size and forecast
  • Key cloud-based BPO developments in APAC market by countries
  • Five forces analysis
PART 06: Market segmentation by services
  • Segmentation of cloud-based BPO market in APAC by services
  • Cloud-based BPO market in APAC by HR services
  • Cloud-based BPO market in APAC by customer support services
  • Cloud-based BPO market in APAC by F&A services
  • Cloud-based BPO market in APAC by other services
PART 07: Market drivers
  • Increased need for cost-effective business processes
  • Alternative to traditional outsourcing model
  • Inherent advantages of cloud
  • Competitive advantage
PART 08: Impact of drivers

PART 09: Market challenges
  • Data security and privacy concerns
  • Lack of awareness and domain expertise
  • Integration issues
  • Limited control given to customers
PART 10: Impact of drivers and challenges

PART 11: Market trends
  • Rise of business process automation
  • Growing popularity of data analytics
  • Omni-channel services
PART 12: Vendor landscape
  • Competitive scenario
  • Major vendors
  • Other prominent vendors
PART 13: Key vendor analysis
  • Accenture
  • Cognizant Technology Solutions
  • IBM
  • Infosys
  • TCS
PART 14: Appendix
  • List of abbreviations
PART 15: About the Author

List of Exhibits
Exhibit 01: Product offerings
Exhibit 02: Cloud-based BPO market in APAC 2015-2020 ($ billions)
Exhibit 03: Five forces analysis
Exhibit 04: Segmentation of cloud-based BPO market in APAC by services 2015
Exhibit 05: Segmentation of cloud-based BPO market in APAC by services 2015-2020
Exhibit 06: Cloud-based BPO market in APAC by HR services 2015-2020 ($ billions)
Exhibit 07: Cloud-based BPO market in APAC by customer management services 2015-2020 ($ billions)
Exhibit 08: Cloud-based BPO market in APAC by F&A services 2015-2020 ($ billions)
Exhibit 09: Cloud-based BPO market in APAC by other services 2015-2020 ($ billions)
Exhibit 10: Impact of drivers
Exhibit 11: Impact of drivers and challenges
Exhibit 12: Accenture: Business segmentation by revenue 2014
Exhibit 13: Accenture: Geographical segmentation by revenue 2014
Exhibit 14: Cognizant: Business segmentation by revenue 2014
Exhibit 15: Accenture: Services, products, and platforms
Exhibit 16: Cognizant: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 17: Cognizant: Geographical segmentation by revenue 2014
Exhibit 18: Cognizant: Services offered under BPaaS
Exhibit 19: Cognizant: BusinessCloud solutions
Exhibit 20: IBM: Business segmentation by revenue 2014
Exhibit 21: GTS segment by revenue 2013 and 2014 ($ billions)
Exhibit 22: GBS segment by revenue 2013 and 2014 ($ billions)
Exhibit 23: Infosys: Business segmentation by revenue 2015
Exhibit 24: Infosys: Business segmentation by revenue 2014 and 2015 ($ billions)
Exhibit 25: Infosys: Geographical segmentation by revenue 2014
Exhibit 26: TCS: Business segmentation by revenue 2015
Exhibit 27: TCS: Geographical segmentation by revenue 2015
Exhibit 28: TCS: Market segmentation by revenue 2015
Exhibit 29: TCS: Market segmentation by revenue 2014 and 2015 ($ billions)
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FEATURED COMPANIES

  • Accenture
  • Atos
  • EXL
  • Hexaware
  • Infosys
  • Pay Asia
  • MORE
New Report Released: – Cloud-Based BPO Market in APAC 2016-2020

The author of the report recognizes the following companies as the key players in the cloud-based BPO market in APAC: Accenture, Cognizant Technology Solutions, IBM, Infosys, and TCS.

Other Prominent Vendors in the market are: ADP, Advance Payroll Services, Aegis, AntWorks, Atos, Avaloq Sourcing Asia Pacific, CA Technologies, CSC, Capgemini, Dell, EXL, Firstsource, Fujitsu, Genpact, HCL Technologies, Hexaware, HP, i-Admin, Infosys, ITC Infotech, NGA Human Resources, Oracle, Orange Business Services, Pay Asia, Sungard, Sutherland Global services, Teletech, Tiger Consulting, Wipro, WNS, and Xerox.

Commenting on the report, an analyst from the research team said: “Growing popularity of data analytics will be a key trend for market growth. BPO services are gradually moving up the value chain with a sharper focus on delivering strategic business solutions. Through the use of analytics, BPO companies can deliver solutions that not only boost operations but also reduce costs. The huge volumes of transactional data can be analyzed and mined to drive meaningful insights that drive business decisions. The analysis of transactional data allows clients to claim maximum discounts from their providers (paid-within-terms invoice processing), improve working capital management, and boost customer acquisition, satisfaction, and retention.”

According to the report, one of the key drivers for market growth will be increased need for cost-effective business processes. SMEs in India, Indonesia, Malaysia, the Philippines, Thailand, and Vietnam are price-sensitive, have limited budgets, and few staff members to configure and maintain IT products and business process services. SMEs are increasingly outsourcing back-office operations that would otherwise require more infrastructure, capital investment, and human resources. Outsourcing these functions enables these firms to cut costs and apply lean concept in their operations.

Further, the report states that data security and privacy concerns will be a challenge for the market. Growth in economies such as India, China, and Southeast Asia and the advent of outsourcing practices in Japan and South Korea should generate huge volumes of business data in APAC during the forecast period. The storage capacity of data in the cloud is limitless, as data are stored in scalable and flexible infrastructure or hosted data centers. As enterprises store confidential and business-critical data in the cloud infrastructure, data security is always a prime concern. Therefore, cloud BPO service providers have to incorporate advanced data security measures into their services to ensure data storage safety.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
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- Accenture
- Cognizant Technology Solutions
- IBM
- Infosys
- TCS
- ADP
- Advance Payroll Services
- Aegis
- AntWorks
- Atos
- Avaloq Sourcing Asia Pacific
- CA Technologies
- CSC
- Capgemini
- Dell
- EXL
- Firstsource
- Fujitsu
- Genpact
- HCL Technologies
- Hexaware
- HP
- i-Admin
- Infosys
- ITC Infotech
- NGA Human Resources
- Oracle
- Orange Business Services
- Pay Asia
- Sungard
- Sutherland Global services
- Teletech
- Tiger Consulting
- Wipro
- WNS
- Xerox
Note: Product cover images may vary from those shown
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