The Population Health and Care Management Business Process Services Blueprint 2016 looks at this slice of the Healthcare business services market with a focus on business process outsourcing and business process as a service. All of these service providers have consulting capability as well, and it’s relevant, but the study is focused on how it plays a role with the on-going delivery of BPO/BPaaS. In this Blueprint, we review the market and service provider adoption of the Eight Ideals of the As-a-Service Economy for redefining the value of sourcing engagements, building on the initial report published in April 2015. (Link)
While the market may have started with business process outsourcing in FTE models and staff augmentation engagements run on the core systems of payers, we see the demand taking shape in the market coming from payers, and also healthcare providers, Accountable Care Organizations, and even life sciences companies looking for combined technology and process services in this area. These “as-a-service” solutions in healthcare include new commercial models, new technology capabilities and an increased role for both intelligent automation and analytics in the delivery of the outcomes.
This Blueprint covers market trends and direction as well as the analysis of 10 service providers: Accenture, Cognizant, Dell, EXL, HCCA Healthcare Connections, HCL, Hinduja Global Services (HGS), Sutherland Global Services, Wipro, and Xerox.
Unlike other quadrants and matrices, the Blueprint identifies relevant differentials between service providers across a number of facets under two main categories: Innovation and Execution.
For this 2016 report, the publisher has increased the attention paid to innovation criteria in particular and adopted the new 2016 Blueprint Grid layout to assess service providers. This Grid now recognizes up-and-coming service providers (High Potentials) that are scoring higher on innovation criteria than on execution criteria as the providers invest and collaborate with clients and in services that move to a more business outcome-focused, flexible, and talent + technology enabled service.
The Grid includes a new grouping, that of established, high-execution service providers (Execution Powerhouses) that have maintained effective delivery operations but need to innovate further on their capabilities and offerings. They are in addition to the pre-existing rankings for highest overall performance (Winner’s Circle) and strong combined innovation and execution performance (High Performers).
2. Key Market Dynamics
3. Research Methodology
4. Service Provider and Contract Analysis
5. Contract Data Analysis
6. Market Direction and Recommendations
7. About the Author
8. About the Publisher