Business Process As A Service (BPaaS) Market

Business Process as a Service Market Overview

Business Process as a Service (BPaaS) market size was valued at $39.5 billion in 2020, and it is estimated to grow at a CAGR of 9.2% during 2022-2027. The growth is mainly attributed to the growing need for business agility and a faster time-to-market is expected to drive the growth of the Business Process as a Service (BPaaS) market. Increasing adoption of advanced technologies such as data analytics, process automation, robotic process automation and others further boost the demand for Business Process as Service (BPaaS) market during the forecast period. The changing business process modeling notation driven by business process reengineering is set to create new opportunities for Business Process as a Service Industry

Report Coverage

The report: “Business Process as a Service Industry Outlook - Forecast (2022-2027)” covers an in-depth analysis of the following segments of the Business Process as a Service Market Report.

By Methods: Operational, Supportive, Managerial

By Stream: Business Process Automation (BPA), Business Process Outsourcing (BPO), Business Process Utility (BPU), Business Process Management (BPM)

By Process Type: Human Resources, Marketing, Financing & Accounting, Sales & Operations, Others

By Service Model: Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS)

By Application: Banking, Financial Services and Insurance (BFSI), Education, Healthcare, Supply Chain & Manufacturing, Communication & Information Services, Retail & Consumer Goods, Transportation & Logistics, Media & Entertainment, Others

By Organization Size: Small Enterprises, Medium Enterprises, Large Enterprises

By Geography: North America (U.S., Canada and Mexico); South America (Brazil, Argentina, Rest of Americas); Europe (U.K., Germany, Italy, France, Rest of Europe); APAC (China, Japan, South Korea, India, Rest of APAC; RoW (Middle East & Africa)

Key Takeaways

• North America dominated the Business Process as a Service market in term of revenue in 2020 owing to the early adoption of advanced technologies and presence of major number of players.
• Stringent regulations and need of organizations to comply with the regulations is set to drive the business process as a service market.
• Adoption of Software as a Service owing to its scalability, integration and cost effective features propel the market growth.
• Increasing application of Business Process as a Service in BFSI sector for various applications such as KYC, fund administration, accounting and others is poised to provide opportunities for the market growth.

Software as a Service held the major share of 39.4% in 2020. Adoption of software as a service (SaaS) by a major number of organizations is set to drive market growth owing to its speed and accuracy. With this platform, information can be retrieved more quickly which helps in improving the productivity of employees. The customer base can be increased since this service model allows small and medium businesses to use a software that is set to drive the market. Generally, SaaS solutions reside in cloud deployment that is scalable and has integration with other SaaS offerings. Additionally, Costs and efforts associated with SaaS upgrades are lower than the traditional model and this is set to drive the market growth.

BFSI is the fastest growing segment in Business Process as a Service market and is estimated to grow at a CAGR of 10.2% during the forecast period 2022-2027. In BFSI sector, business process as a service (BPaaS) solutions assist the consumers on onboarding activities, Know Your Client (KYC) processes, buy and sell-side operations, cross-product processing, regulatory reporting, client portfolio administration, fund administration, and accounting. BPaaS assist banks and financial institutions in delivering the expectations of socially connected consumers. It also quickly integrates with new groups of service partners, fintechs and 3rd party providers and this is set to drive the market growth.

North America dominated the Business Process as a Service market in 2020 with a market share of 35.1%, followed by Europe and APAC owing to the early adoption of advanced technologies. Additionally, the presence of top BPaaS service providers, high adoption rate of cloud computing in this region is set to drive the market. The high growth rate can be majorly attributed to the high adoption of advanced technologies such as cloud, big data analytics and others by various organizations in this region. Additionally, high investments in adoption of BPaaS is set to drive the market in this region.

Business Process as a Service Market Drivers

Growing need in order to comply with regulations

Many Governments across worldwide lay regulations for all enterprises for data security and business process. Every company should comply with government rules and regulations in order to run their businesses. Health Insurance Portability and Accountability Act (HIPAA), Hitech Omnibus Rule, Health Information Technology for Economic and Clinical Health (HITECH), and Payment Card Industry Data Security Standard (PCI DSS) are a few regulations that have an impact on this market. These regulations assist companies in improving their information security strategy by providing guidelines and best practices based on the company’s industry and type of data they maintain. This set to drive the market growth.

Increasing acceptance of technologies is set to drive the market growth

Increasing acceptance of technologies such as business analytics, cloud computing, social media platforms, and process automation software is set to drive market growth. The growing need for business agility and faster time to market have created the demand for adoption of these technologies thereby driving the market. The adoption of automation technologies in industries and enterprises has been driving BPaaS market. BPaaS provides support for the operation of the various services and manage the way to support business requirements which is set to enhance the market growth.

Business Process as a Service Market Challenges

Data Security and Compliance Concern is the major challenge

Data Security and Compliance concern has become one of the major challenges in business process as a service market. The risk of losing data and security concerns have made top management of the businesses to have a cautious approach towards BPaaS market and reduces the effectiveness. Increasing deployment on cloud based model have increased the demand for adopting security software for data protection. This hampers the growth of BPaaS market. However, stringent regulations in order to protect the privacy and security breaches related to cloud services create opportunities for market growth.

Business Process as a Service Market Landscape

Technology launches, Acquisitions, and R&D activities are key strategies adopted by players in the Business Process as a Service market. Business Process as a Service top 10 companies include Cognizant, Capgemini, Tata Consultancy Services, Wipro, Genpact, Accenture, IBM, HCL, Canon, Oracle, SAP and others.

Acquisitions/Technology Launches

• In April 2020, Wipro which is one of the business process service had partnered with Nutanix in order to launch digital database services. This enables enterprises or organizations to efficiently manage databases by optimizing time, thereby increasing the Company’s BPaaS market share.
• In March 2019, IBM expanded its innovations in its product portfolio, by adding a cloud private data, which is designed to help organizations or enterprises in utilizing the data science and machine learning techniques, in order to generate valuable insights from data.

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