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Injured Workers, Non-Cooperation, and Return to Work Motivation - Webinar

  • ID: 3841707
  • Webinar
  • 90 Minutes
  • Lorman Business Center, Inc.
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Learn how to effectively motivate non-cooperative employees when returning to work after a workers' compensation claim.

Have you struggled with return-to-work non-cooperation in the workplace? This topic offers insight into making a positive impact on return-to-work motivation. Defining and addressing non-cooperation in workers’ compensation claims can be challenging. This topic illustrates successful approaches to addressing this costly issue. Hard research combined with helpful case studies provide real life context to help understand and affect the issue of non-cooperation in return-to-work situations.

Learning Objectives
  • You will be able to recognize and define noncooperation.
  • You will be able to identify and relate to key stakeholders in the workers’ compensation system.
  • You will be able to review effective communication strategies to positively affect return-to-work motivation.
  • You will be able to discuss issues of cultural competency in noncooperation situations.
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What Does Non-Cooperation Mean?
- Failure to Keep Scheduled Appointments or Evaluations
- Engaging in Unsanitary/Harmful Actions That Jeopardize or Slow Recovery
- Not Accepting Medical and/or Surgical Treatment

Non-Cooperation and Adversarial Relationships
- Each Workers' Compensation Claim Includes: Worker, Family, Doctors, Insurers, etc.
- What Workers Describe: Adversarial Experiences, Powerlessness, etc.

Where Adversarial Relationships Begin
- The Claim Process: Claim Managers, Independent Medical Examinations (IME), Doctor Appointments, etc.
- Lack of Knowledge of Process, Rights and Responsibilities
- Case Study

Communication Strategies
- "Simple Rule" Based Communication
- "Knowledge Brokering"
- Case Study

VRC Cultural Competency and Implications on Cooperation
- Strategies to Improve Return to Work (RTW) Outcomes - Language, Culture Framework Impact Cooperation
- Case Study

Vocational Outcomes When Non-Cooperation Is an Issue
- Assessment of Employability Status at Closure, Addressing Compliance Issues
- VRC Responsibilities When Closing Vocational Services in These Cases

Importance of Open Lines of Communication Among Stakeholders to:
- Give the Worker the Best Opportunity to Become Compliant
- To Make Sure to Stick to Code When Applicable
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John R. Cary, M.A., CRC, CDMS, OSC Vocational System, Inc. Jamie Gamez, M.A., CRC, CDMS, OSC Vocational Systems, Inc.
Cloie B. Johnson, M.Ed., CCM, ABVE-D, OSC Vocational Systems, Inc.
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This webinar is designed for human resource managers, workers' compensation managers, safety and risk managers, attorneys, business owners and managers, insurance professionals, benefits professionals, and payroll managers.
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Order Online - visit: https://www.researchandmarkets.com/reports/3841707