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Critical Communication Skills: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work to Improving Others' Performance - Webinar

  • ID: 3857960
  • Webinar
  • October 2016
  • Region: Global
  • 90 Minutes
  • Online Compliance Panel
Every one of us, no matter our professional roles, benefits from improving our communication skills. The effective manager, especially, is reliant on communicating toward specific behaviors and desired corporate objectives. Join us for just 90 minutes and put what you learned to work immediately!

Objectives of the Presentation:

- Learn the skills that signal you are to be taken seriously
- The powerful part active listening plays in your communication ability
- Three important constructive feedback guidelines which will help you every time
- The keys to more effectively resolving conflicts
- How coaching can consistently improve your working relationships
- How to communicate the message you want with body language, eye contact, tone of voice and gestures
- The seven 'secrets' to getting the results you seek consistently

Why Should you Attend:

Your communication style is your inescapable calling card. It immediately announces who you are, how you feel and what you expect from yourself and others. In this extraordinary webinar, we'll show you how to recognize and avoid the power-robbing speech mistakes and habits that may be holding you back.

We'll also work on the simple, yet effective techniques that can make you a motivating, persuasive and powerful communicator. Communicating with confidence, authority and power is not a skill that comes naturally to most of us. Yet, there are great personal and professional rewards for those who master it. Join us.
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  • Chris DeVany Chris DeVany,
    Founder and President ,
    Pinnacle Performance Improvement Worldwide


    Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted to government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.

    He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance in Practice to Customer Service Management. His book, "90 Days to a High-Performance Team", published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.

    He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and workshop leader.

    Chris has distinguished himself professionally by serving multiple corporations as manager and trainer of sales, operations, project management, IT, customer service and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

    Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states in the course of his career.

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- Managers and Supervisors
- Team Leaders
- PR and Marketing Professionals
- Sales Reps
- HR Professionals
- Any professional eager to reap the career benefits that come to those who know how to communicate effectively and diplomatically - with tact and finesse
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